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The Palms Resort of Mazatlan

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Camaron Sabalo No. 696 Zona Dorada, Mazatlan 82100 Mexico
6 people are viewing this hotel
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Panoramas (51)
Room & Suite (184)

About

#27 of 118 hotels in Mazatlan
Location
Cleanliness
Service
Value
The Palms Resort of Mazatlan is located on the beautiful beaches of Mazatlan, in front of the three islands in the golden zone, and it posses a Mexican architecture with elements of Mexico.Location is the most important for a great vacation. Our guest love our location on the beach, the gardens, the infinite pool, pool bar, and comfortable rooms that invite you to relax.The perfect vacation at Mazatlan starts with a sun set, pacific tropical breeze and beaches with warm and crystal clear water. Rest in your personal oasis of comfort after a sunny day of recreation.All our rooms offer all the comfort that our guest need, with beds incredible comfortable.Enjoy our delicious gastronomic variety and cocktails in our restaurants and bars.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Children Activities (Kid / Family Friendly)
Kids club
Parking
Wifi
Pool / beach towels
Infinity pool
Outdoor pool
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Telephone
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Ocean View
Languages Spoken
English, Spanish

Location

Full view
77Somewhat walkable
Grade: 77 out of 100
18Restaurantswithin 0.5 km
0Attractionswithin 0.5 km
Contact
Camaron Sabalo No. 696 Zona Dorada, Mazatlan 82100 Mexico
Name/address in local language
Getting there
Gen Rafael Buelna Airport24 kmSee all flights
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452Reviews30Q+A58Room tips
Traveller rating
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Most Recent
csquare wrote a review Dec 2021
Phoenix, Az193 contributions11 helpful votes
I stayed at The Palms for 7 nights in early November. I have stayed here many times over the years, at least 15 times. I have always given good reviews of my stays. The recent sale of the hotel has brought some changes, not all of them good. They have changed out the lobby furniture, more informal, less classy. The addition of the Panama Restaurant has brought many more people to the property, many who are not staying there. Good for the hotel I'm sure but more crowded for guests seeking tables at the outside restaurant, etc. But my biggest disappointment was that they hosted a wedding on property at the pool that went to 11 o'clock. With live music blaring into everyone's room! I thought the band was done until the wedding party brought up a banda group for the last hour from the beach. I'm sure it was pre-arranged. Oh brother. I can't believe the hotel management thought so little of its guests to allow this kind of noise late into the night. There was no way to sleep during this event in my opinion. I should have complained to the management but did not and that is my fault for not doing so. Maybe they would have given me some consideration on a future stay. I usually stay on weeknights only and this just reinforces that weekends are not for me at The Palms.
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Date of stay: November 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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chefjulie wrote a review Jun 2021
San Diego10 contributions4 helpful votes
Watch out for the bait and switch. We booked an ocean view suite and they tried to give us a regular room. After having to re-prove our suite reservation it took about 20 minutes for them to agree. And then we were told it’s be another 20/30 minutes before our room was ready. We checked in at 3:10 pm So as we walked away the concierge came up to us and offered us a complimentary breakfast. That’s all she said. We assumed because they messed up our reservation and we had to wait for our room. We show up the next day for our free breakfast only to be told it was a 90 minute time share meeting. What a bunch of crap. In the suite, there was a tiny coffee maker and enough coffee for 1/2 cup for 1 person. It was like pulling teeth to get more coffee. The manager even came up and told us the housekeeper said she’d left extra. I showed him that she had not. She was there as well. Even then, we never got what we’d asked for. They cleaned our suite and took all the towels. It took a couple of hours to get any towels. (We has been on the beach all day and were wet and sandy waiting for towels) They also took the wash cloths that I brought from home. So no. Never again. Also it is a noisy hotel and the days we were there it’s was 50% children which is fine if you like kids. That mistake is on me not the hotel. I didn’t research enough on that.
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Date of stay: June 2021Trip type: Travelled with friends
Room Tip: It’s really noisy. Lots of boom boxes at the pool and there was al oud (not so good) band...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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csquare wrote a review Jul 2020
Phoenix, Az193 contributions11 helpful votes
I have been staying at the Palms for years including when it was the Holiday Inn Sunspree. I wouldn't stay anywhere else. I brought along 2 golfing friends who had never been to Mazatlan. Everything was great except the hardness of the beds. I had warned them and they thought no problem but did find the beds hard. I bring my own foam mattress pad so it's not a problem for me. The price of the rooms is great, the ocean view fantastic and the staff is always great. I wish they still had happy hour at the restaurant. Periodically they have convention groups of young people that may stay for a few days and I try to find out when and avoid those times. I have been there during one or two group meetings over 20 years and the kids were polite and did not ruin the vacation. I love the proximity of The Palms to the El Cid Golf Course, that can't be beat! One other suggestion I have is that they update their exercise equipment in their small workout room.
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Date of stay: October 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Juan Manuel Ramirez, Director General at The Palms Resort of Mazatlan
Responded 20 Jul 2020
Dear Guest!! Thank you so much for your review of our hotel. We appreciate your loyalty to our property. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Sincerely, Juan Manuel Ramirez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
greg B wrote a review Mar 2020
Portland, Oregon46 contributions25 helpful votes
Really sad to see this property slide into a poor hotel choice in Mazatlan. Our 5th time staying here and our last. We switched hotels after a week into a two week stay. Were were in a suite #628. Beautiful oceanfront view... BUT noisy big time 3 of the 7 nights we stayed. What made us move was the all night beer bash in front of the hotel. 50 or so college age really did stay up to see the sun rise! Loud! Spoke to manager and she was not helpful so we left. Restaurant ok only but great views! Alberto a wonderful waiter. Rooms old and worn out. Much better hotel choices around.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from PALMSRESORTMAZATLAN, Gerente at The Palms Resort of Mazatlan
Responded 23 Mar 2020
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Juan Manuel Ramirez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charlotte P wrote a review Feb 2020
Puyallup, Washington438 contributions112 helpful votes
+1
There are many reasons I like the Palms Hotel. The first is location is in the golden zone centrally located. The rooms are clean, and the air conditioner gets as cold as anyone could ever desire. The times I have stayed here I have had a room with two double beds, a small refrigerator, a Hotel size coffee maker, small table 2 chairs, a desk with one chair a flat screen television about 36 inches, a safe and ironing board. The television channels for English speaking folks are Fox News, CNN international, TNT, A &E, Cinemax and Fox. The bathroom has a huge shower, a single sink a blow dryer and they supply soap,shampoo and cream. I like the fact that the sink, toilet and shower are in one room. So I can get dressing without waking my husband. The hot water gets very hot and the water pressure is good. I mention this because I saw a post that said the water pressure was poor, it is not . The swimming pool is an infinity pool that looks out over the ocean. The pool was entirely too cold for my liking. One restaurant is located overlooking the beach, and the other is in the lobby. The food is pretty good although not excellent. The service is excellent. The staff is so friendly, especially around the pool. They have a small store in the hotel that sells, soda, chips, hats, toiletries, toys etc. and the prices are reasonable. This hotel used to be a Holiday Inn. It’s an excellent deal, clean and nice.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from PALMSRESORTMAZATLAN, Gerente at The Palms Resort of Mazatlan
Responded 10 Mar 2020
Dear Charlotte!! Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again here at the Pacific Pearl. Sincerely, Juan Manuel Ramirez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NorthVancouvergirl wrote a review Feb 2020
Vancouver, Canada251 contributions88 helpful votes
Did not realize when I booked this is the old Holiday Inn where we stayed 13 yrs ago..Was happy with front desk service and fantastic maids on our floor and the great bellboys. Room was clean and comfortable and view of ocean was amazing. The breakfast restaurant was disorganized and they kept getting our order wrong or bringing tortillas after food was cold. The Sunday we had 5 people serve us and get the order wrong. Tried to order room service 5 times and they only picked up the phone once despite front desk assuring us it was open till 1 am. Pool service was practically non existent. One of the waiters Alberto seemed angry and refused to talk. He tried to open my diet coke can and it fizzed so he got mad and chucked it in the bush. I tipped 20% and he just said ok. Did the same today at lunch. Never smiled or said thank you or gracias for tip. He never asked if everything was ok. Chilo was a good waiter we had 1st breakfast and served me at the beginning of lunch today. Angry waiters who obviously hate serving customers need to change jobs. When I brought this up to the manager he offered a free breakfast if we stayed there next year. Not good enough. Will stay next door where there is better service. Lobby was empty of furniture but was filled by the time we left. Nice new modern furniture and they were putting up lights today. Funny some of these waiters were there 13 years ago and were not friendly then either. If management worked at improving the waiter's attitude and service this would be one of the best places to stay. Also towel lady was sweet.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from PALMSRESORTMAZATLAN, Gerente at The Palms Resort of Mazatlan
Responded 9 Mar 2020
Dear Guest!! Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Juan Manuel Ramirez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
G'Ma wrote a review Feb 2020
15 contributions1 helpful vote
Older resort right on the beach. Nice rooms, great Pool and absolutely wonderful staff. Great food at really reasonable prices. A few days of our two week stay it was over run by college kids who opted to test the rules. Staff really did well keeping disruptions to minimum. Made reservations for three weeks next time!
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from PALMSRESORTMAZATLAN, Gerente at The Palms Resort of Mazatlan
Responded 9 Mar 2020
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warmest Regards Juan Manuel Ramirez Gerente General
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Phil...AZ wrote a review Dec 2019
8 contributions2 helpful votes
We paid $70+ tax, the hotel is under serious construction. Not worth half that price. The room had 2 Full beds. I’m not a big man, but my wife and I made it through half the night before I moved to the other bed. On the bright side, the staff were outstanding. Trip advisor, cost me more than a nights sleep, with this one.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from PALMSRESORTMAZATLAN, Gerente at The Palms Resort of Mazatlan
Responded 9 Mar 2020
Dear Guest! Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Juan Manuel Ramirez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alonso F wrote a review Sep 2019
Durango, Mexico44 contributions50 helpful votes
Is a nice hotel, and the pool is beautiful. But I don't like the beach in front of them. So I walked five minutes to the right to play with my kids on the beach. The pizza is not good. The staff or very kind. I recommend this place.
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Date of stay: September 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from PALMSRESORTMAZATLAN, Gerente at The Palms Resort of Mazatlan
Responded 9 Mar 2020
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Juan Manuel Ramirez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Honestjohn1 wrote a review Jul 2019
Birmingham England4 contributions2 helpful votes
Staying here for a wedding. First room allocated smelt mouldy and damp. Large patch of furry mould growing on ceiling by door. Asked to change rooms. Second room still had a smell of dampness and mould but nowhere near as bad with faint patches of mould at junction of ceiling and wall in part of room. Corridor to rooms not air conned and doors to rooms felt like they were sweating! This hotel needs a serious refurbishment. Can't understand its star rating on trip advisor. Ruined our stay.
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from PALMSRESORTMAZATLAN, Manager at The Palms Resort of Mazatlan
Responded 12 Aug 2019
Dear Guest, we appreciate your feedback about the humidity, we have taken the appropriate measures and we are working to be resolved shortly, we are very sorry for the inconvenience We hope to have the opportunity to serve you again in the future Sincerely José Enrique Colmenares Alcocer General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$81 - US$138 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn sunspree mazatlan hotel mazatlan, holiday inn mazatlan, mazatlan holiday inn
FORMERLY KNOWN AS
Holiday Inn
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
183
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Frequently Asked Questions about The Palms Resort of Mazatlan
Which popular attractions are close to The Palms Resort of Mazatlan?
Nearby attractions include Golden Zone (1.2 km), Mazagua (0.8 km), and La Pergola - Buffet Dinner Theater (1.0 km).
What are some of the property amenities at The Palms Resort of Mazatlan?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at The Palms Resort of Mazatlan?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Palms Resort of Mazatlan?
Yes, free parking is available to guests.
What are some restaurants close to The Palms Resort of Mazatlan?
Conveniently located restaurants include Restaurante Condimento, F.I.S.H, and Pancho's.
Are there opportunities to exercise at The Palms Resort of Mazatlan?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at The Palms Resort of Mazatlan?
Yes, dry cleaning and laundry service are offered to guests.
Does The Palms Resort of Mazatlan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Palms Resort of Mazatlan?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Palms Resort of Mazatlan?
Many travellers enjoy visiting Angela Peralta Theater (Teatro Angela Peralta) (7.4 km).
Does The Palms Resort of Mazatlan have any great views?
Yes, guests often enjoy the ocean view available here.