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Luna Palace Hotel / Suites

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#12 of 80 Hotels in Mazatlan
Certificate of Excellence
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Luna Palace Hotel \/ Suites
Luna Palace Hotel / Suites
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489 Reviews from our TripAdvisor Community

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Showing 234: English reviews
Alberta, Canada
Reviewed 2 weeks ago

We stayed at the Luna Palace for New Years eve last year. We found the hotel to be very nice. English is limited by the staff but so is my Spanish. We were still able to communicate and really enjoyed the quiet atmosphere of the place.The beds were the most comfortable we have had in Mexico and the cleaning staff...

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Helpful?
Thank Bob C
HOTELES_PALACE_MZT, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to share your comments about your New Year's Eve vacation at Luna Palace. Luna is our smallest hotel but it certainly has a lot of character and a very relaxing atmosphere. Luna was renovated in 2014 so including our mattresses are relative new. We are very happy to hear you had a great experience,...

Reviewed 3 weeks ago

We were happy with the spaciousness of our room and its location away from the pool area, overlooking the water and the beach. We even saw whales spouting in the distance as we relaxed on our deck late one afternoon. The water off the beach was very swimmable 90% of the time and we saw first hand that many people,...

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Helpful?
1Thank Janet & Ric... K
HOTELES_PALACE_MZT, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for your wonderful description of our service during your vacation. Certainly Luna is a great place to relax. We have a good size balconies and the view of the Pacific is unbeatable, particularly the sunsets. We heard your comments about the need to improve the English language skills of our personnel. We definitely would like to keep our...

Minneapolis, Minnesota
Reviewed 4 December 2016

Great for price. Right on beach, every room has ocean/sunset view and a balcony, and while we were there it was very relaxing - not on the busiest part of the beach, and really not that busy (we were there the week after Thanksgiving). Staff is helpful and many speak English, which was helpful for us! Each room has small...

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Helpful?
2Thank MinneapolisPeeker
HOTELES_PALACE_MZT, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to leave your comments about your recent stay. We read each one of the comments guests share and we follow up on any issues shared with us. We are glad to hear you had an overall good experience and that Luna was a good value. We try to provide a good service at an...

Edmonton
Reviewed 11 November 2016

First the good- good location- great staff- breakfast buffet great- fantastic sunsets- loved the room- pool was very nice and some days even warm- every room has great ocean views. Now the not so good- this is not a resort where you come to relax, nap by the pool etc. This hotel seems to be more for the Nationals than...

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3Thank garyj616
Reviewed 19 August 2016 via mobile

This is a nice hotel with friendly staff. The facilities are not high and, but the location and the helpfulness of the employees makes up for that. I am staying next-door at the Pueblo Monique though and my friends are staying here and we are spending most of our time here due to the flood level need to being an...

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Helpful?
Thank David F
HOTELES_PALACE_MZT, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to share your experience with us. Please make sure your friends also stay with us next time they come to Mazatlan. We will certainly pass on your positive comments to our manager about our staff. They are very proud when they hear positive reviews. Hope to see you again in Mazatlan Amigo!

Tucson
Reviewed 30 July 2016

I have been staying at Luna for over 20 years. My favorite is 5002 or 6002. Oceanfront comfortable bed when you take off the plastic.sheet I don't know why they put it on, but the maid said it was para ninos Thats my only grip Great beach, Great staff. I speak Spanish so that helps. Some of the staff will...

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6Thank leecuate
HOTELES_PALACE_MZT, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to share your comments about your stay at Luna. Returning guests like you are the core of our business. We will share your comments with our staff because it will make them very proud to hear all the positive things you have shared. We hope to welcome you again in 2017.

Nuevo Ideal, Mexico
Reviewed 27 July 2016

Wee Love this Place,we bin here 3 times, the Junior suites we bin having each time, Plus as far as we know now the best Place if you want to spend a lot of time in the Ocean with your Kids, you can go far in with the Kids and its not deep and not as many waves, becauce of...

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Helpful?
Thank johnevath
HOTELES_PALACE_MZT, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to share your experience at Luna Palace. You are right about our rooms, they all have a fully equipped kitchenette so they are quite handy if you want to prepare your own meals. We are also located in a part of town with many dinning options if you want to go out. Our rooms...

El Paso, Texas
Reviewed 11 July 2016 via mobile

I had been here before and I think the administration has changed because this time we where disappointed about the service that we got. Please do not lose your wrist band, if you do you are going to have to pay 250 pesos for a replacement they are made of poor quality. There's no customer service at the pool bar....

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2Thank tavore89
Reviewed 3 July 2016 via mobile

The Best place to stay....todo es perfecto. Water aerobics every day, the food is great, the pool is wonderful. The rooms are clean, comfortable and the kitchen is very well equipped with every thing you need if you want to make your own meal.

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Thank Janet C
Reviewed 4 May 2016 via mobile

The best hotel to stay in Mazatlán in 'La Zona Dorada' / 'Sábalo County'. Comfort, Service, Food, attractive options to relax and the near situation to the sea made our time in the Pearl Of the Pacific unbelievable! Thank u so much! Greetings from Germany

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1Thank Steffen A

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Luna Palace has a reputation of excellence in service and a home-away-from-home atmosphere. Luna Palace favourite among short and long stay travellers, as it offers fully equipped kitchenettes in every suite, as well as a beach front restaurant with a la Carte service. Our 71 suites are newly renovated, and all have a private balcony with an ocean view which offers a great opportunity to share quality time with your family or on your business. Location: Golden Zone of Mazatlan 30 minutes from airport, 15 minutes from downtown, 10 from aquarium, and 10 to golf courses ... more   less 

Additional Information about Luna Palace Hotel / Suites

Address: Av. Camaron Sabalo s/n, Mazatlan 82100, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: RM290 - RM1,872 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Luna Palace Hotel / Suites 3*
Number of rooms: 71
Reservation Options:
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Also Known As:
Luna Palace Resort All Inclusive
Luna Palace Mazatlan
Hotel Style:
#3 Business Hotel in Mazatlan
#5 Top resorts Hotel in Mazatlan
#8 Romantic Hotel in Mazatlan
#10 On the Beach Hotel in Mazatlan
#12 Family Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Luna Palace Hotel / Suites staff and other travellers.
15 questions
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Glencoe, Minnesota
Saskatoon, Canada
22 days ago
victoria bc
5 months ago
Saskatoon, Canada
1 month ago

See all questions (15)

Questions? Get answers from Luna Palace Hotel / Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Northwest side, room #'s ending in 002/3, is quieter, away from the restaurant & pool.”
 of 5 bubbles janetamprickk, 29 Dec 2016 | Read review
“Upper floors are quieter”
 of 5 bubbles MinneapolisPeeker, 3 Dec 2016 | Read review
“Ask for any rooms 02, they are on the end so only one neighbour, so less smoke, less loud music.”
 of 5 bubbles garyj616, 11 Nov 2016 | Read review
“Corner suites are large and Sunny”
 of 5 bubbles johnevath, 26 Jul 2016 | Read review
“If you are traveling with a wheelchair book either an end suite, or an accessible room.”
 of 5 bubbles SaraL662, 29 Apr 2016 | Read review
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