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Avenida Camarón Sábalo 6294 Zona Dorada, Mazatlan 82110 Mexico
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Traveller (2130)
360
Panoramas (82)
Pool & Beach (594)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 04/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Cid Castilla Beach Hotel
Updated 04/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 118 hotels in Mazatlan
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Finding the perfect family-friendly resort doesn´t have to be difficult. Welcome to El Cid Castilla Beach Hotel, a wonderful option for travelers like you. Nestled in the heart of Mazatlan's Golden Zone with splendid views of the Pacific Ocean, El Cid Castilla Beach Hotel offers a delightful combination of sun, relaxation, and showcase of the exquisite gastronomy tourism available. Guests can experience the biggets pool in the destination and play a round of golf in El Cid Golf & Country Club.
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Property amenities
Paid private parking nearby
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Golf course
Babysitting
Secured parking
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Solarium
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Additional bathroom
Housekeeping
Private balcony
Room service
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, Spanish
6482Reviews348Q+A100Room tips
Traveller rating
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Most Recent
Luis Antonio saldivar perez wrote a review 23 Sep
1 contribution
It hace 5 pools and 4 restaurants and especially the Mexican restaurant and I was assisted by aime Rodriguez y Teresa from client service. I really liked my room view and I really liked the free transport to the hotel marina
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from El Cid Resorts, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded 2 days ago
Dear Mr. Saldivar, Thank you so much for taking the time to share your review regarding your recent stay at el Cid Castilla. We are so glad to hear that we met all your expectations and that you enjoyed your visit. We hope you can give us a second chance to attend you. Sincerely, El Cid Resorts.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
oschersaxl wrote a review 12 Sep
Zacatecas, Mexico1 contribution
We only had two small bad experiences which were that our room was delivered until 4 in the afternoon and that the air conditioning did not work at all well but that was our problem for not giving immediate notice also the carbonated drinks felt without gas from there in but all good, good service.
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Review collected in partnership with this hotel
Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from El Cid Resorts, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded 1 week ago
Dear Guest, Thank you so much for taking the time to share your review regarding your recent vacation at el Cid Castilla. Please be assured that we will take corrective actions in regards the issues mentioned with the departments involved. We hope you can give us a second chance to attend you. Sincerely, El Cid Resorts.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cubano40 wrote a review Aug 2022
Riverside, California164 contributions123 helpful votes
We arrived el Cid Castilla beach resort in the middle of June....Tons of families but it was summer...We purchased THE ELITE all inclusive package , which included meals at the best restaurants and premium drinks...Make sure to book your restaurants when you get the ELITE Package....No problems getting into the restaurants on the premises and at the El Cid marina.... Our Room was on the 18th floor (1804) overlooking the pool and the Ocean....Best view......Direct View! When the pools are crazy with the kids we just walked over to the adult pool at EL Morro or El Granada.....Super quiet and large pool...keep in mind that pool was a bit cooler....we did not mind since it was hot and muggy ! we stayed 7 days
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Date of stay: June 2022
Location
Service
Sleep Quality
Room Tip: get the highest room in the opposite side of the night club We stayed in 1804)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from El Cid Resorts, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded 10 Aug 2022
Dear Guest, Thank you so much for sharing your review regarding your recent vacation at el Cid Castilla. We are so glad to hear that you enjoyed the benefits of the Elite package. It is good to know that you enjoyed your time and that we met all your expectations. We will be waiting for your next visit soon. Best Regards, El Cid Resorts.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MartinS wrote a review Aug 2022
3 contributions1 helpful vote
Castilla's location is really convenient. It has easy access to El Moro and Granada and of course all of the pools and restaurants, especially the one with the nightly shows. What's great about El Cid is if you stay one of the hotels, you have access to the amenities of all of the others. You might get better views of the sunset from El Moro, but Castilla is still a great stay.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from El Cid Resorts, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded 2 Aug 2022
Dear Guest, Thank you so much for taking the time to share your review regarding your recent vacation at el Cid Castilla. We are so glad to know that overall we met all your expectations and that you enjoyed your visit. We will be waiting for your return in order to welcome you back. Best Regards, El Cid Resorts.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
J R wrote a review Jul 2022
El Paso, Texas2 contributions
Rooms are very outdated. First two days the a/c in room was not working. You have to pay for wifi and breakfast is not good at all and over priced. No mini fridge in rooms and no free water.//////////
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from El Cid Resorts, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded 27 Jul 2022
Dear Jaime, First of all, we would like to thank you for taking the time to share your review regarding your experience at el Cid Castilla. We are sorry to hear that we did not meet all your expectations. We continue working on the necessary renovations in our facilities as the occupations allow us. We would like to share with you that the charge of these amenities (bottles of water and coffee) is a voluntary contribution for the benefit of Fundación El Cid, a non-profit organization committed to strengthening and improving the well-being and quality of life of all who work at El Cid Resorts, including their families, the community and the environment in which they live. We always greatly appreciate the contribution made by our guests, but they are not forced to do so. We apologize if this was not to your satisfaction. We hope you can give us a second chance to attend you and show your our compromise with improvement. Sincerely, El Cid Resorts.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Luis C wrote a review Jul 2022
San Diego, California1 contribution
Personnel inattentive and sometimes rude, room always lacking/missing the minimum items as towels, we only once had a full set, when we arrived, I reported every day until the third day when I just went with whatever they left. If you have any issue you have to go to the reception or the issue will be ignored by the staff. Be careful with little detail as they were not accurate from the reservation and staff wouldn’t honor them if you don’t insist, even when you show the reservation email. They treat me as if i were lying. Bad choice for a hotel in Mazatlán I’m pretty sure there must be plenty other better options. (See pictures of some of the towels we received)
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded 19 Jul 2022
Dear Luis, Thank you for taking the time to share your feedback regarding your recent experience at el Cid Castilla. We are sorry to hear that the staff wasn't attentive. Please be assured that we are taking the corrective actions in order to improve the service and attitude. We hope you can give us a second chance to attend you and show you our compromise. Sincerely El Cid Resorts.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Luis C wrote a review Jul 2022
1 contribution
Personnel inattentive, poor customer service, poor room service, even with minimal details as towels, never had a complete set. I stop asking after the 3rd day as it was really annoying calling the reception for everything. Not recommended place to stay.
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Review collected in partnership with this hotel
Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded 19 Jul 2022
Dear Luis, We are sorry to hear that our service did not meet all your expectations. Please be assured that we are taking corrective actions in this regards in order to improve our services. We hope you can give us a second chance to attend you. Sincerely, El Cid Resorts.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ramon8121 wrote a review Jul 2022
Fort Worth, Texas1 contribution
Not the best place to stay in Mazatlan for the price, food and drinks are not the best,installations are old but the beach is good. I rather stay in Riu or Pueblo Bonito next time for a little more money .
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Review collected in partnership with this hotel
Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded 15 Jul 2022
Dear Ramon, First of all, we would like to thank you for taking the time to share your review regarding your recent stay. We are sorry to hear that we did not meet all your expectations. Please be assured that we will take corrective actions in these regards. We hope you can give us another chance to attend you. Sincerely, El Cid Resorts.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
draclaudiavirgen2022 wrote a review Jun 2022
1 contribution
The Worst experience. So much people Old hotel We never coudnt reserve for a best restaurant, because Allways busy Only cheap meals Bad music en the swimming pool Not familiar hotel Cero porcent recommended hotel
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Review collected in partnership with this hotel
Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded 7 Jun 2022
Dear Guest, First of all, we would like to thank you for taking the time to share your feedback regarding your recent stay at el Cid Castilla. We are sorry to hear that we did not meet all your expectations. We are taking the corrective actions in this regards and hope you can give us a second chance to attend you. Sincerely, El Cid Resorts.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew S wrote a review May 2022
2 contributions1 helpful vote
We stayed here at November 2021.. This was our 3rd stay in 5 years at ElCid with the Elite Golf package. Miranda and her team at the Castilla Elite office gave exceptional service during our 10 stay. The room cleaning staff was terrific. Don't forget to tip them. Checking in at the Golf Pro Shop was seamless and the caddies were professional. The only draw back to our trip was that their seafood selection was diminished compared to our other 2 trips. I would still recommend Elite Golf Package. The ElMoro and Marina ellite offices have the best coffee and pastries.
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Date of stay: November 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded 31 May 2022
Dear Andrew, Thank you so much for sharing your review regarding your recent vacation at el Cid Castilla. We are so glad to know that overall we met all your expectations and that you had a good time. We will be waiting for your return in order to welcome you back at the Elite Club Castilla. Kind Regards, El Cid Resorts.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$106 - US$165 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel el cid castilla beach, el cid mazatlan, el cid castilla mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
500
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Frequently Asked Questions about El Cid Castilla Beach Hotel
Which popular attractions are close to El Cid Castilla Beach Hotel?
Nearby attractions include Mazagua (0.2 km), La Pergola - Buffet Dinner Theater (0.4 km), and Joe´s Jewelry (0.5 km).
What are some of the property amenities at El Cid Castilla Beach Hotel?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at El Cid Castilla Beach Hotel?
Top room amenities include a flat screen TV, an additional bathroom, and a pool view.
What food & drink options are available at El Cid Castilla Beach Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at El Cid Castilla Beach Hotel?
Yes, paid private parking nearby and secured parking are available to guests.
What are some restaurants close to El Cid Castilla Beach Hotel?
Conveniently located restaurants include Restaurante Condimento, F.I.S.H, and Mary's.
Are there opportunities to exercise at El Cid Castilla Beach Hotel?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does El Cid Castilla Beach Hotel have an airport shuttle?
Yes, El Cid Castilla Beach Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Cid Castilla Beach Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does El Cid Castilla Beach Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at El Cid Castilla Beach Hotel?
The staff speaks multiple languages, including English and Spanish.