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El Cid Castilla Beach Hotel

Travellers' Choice award winner
GreenLeadersPlatinum level
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El Cid Castilla Beach Hotel
El Cid Castilla Beach Hotel
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3,067 Reviews from our TripAdvisor Community

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Showing 1,824: English reviews
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Winnipeg, Canada
Reviewed yesterday NEW

We visited El Cid Castilla from the 17th- 24th of March. Pros Ocean View rooms were a view that can't be beat...panoramic views of the ocean and Islands was an amazing way to wake up, the hallway was open so you got the breeze and a great city view as well. You can walk forever on the beach each way,...

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Helpful?
Thank Crystal288
Edmonton, Alberta, Canada
Reviewed yesterday NEW

I had never been to Mazatlan before so this was my first experience. Overall it was ok. To be honest I wouldn't be back, only because I have other places I would like to experience and I prefer somewhere with a nicer beach. The El Cid resort is ok, but I don't like being hounded by people for excursions and...

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Helpful?
Thank Stefanie L
New Westminster
Reviewed yesterday NEW

We found our room service very efficient and proficient. The food was excellent and we enjoyed the floor show every night. The cleanliness of the resort grounds and the proximity to the beach made it the perfect destination for a spring getaway. We will definitely recommend this hotel and plan to come again ourselves.

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Helpful?
Thank karenmY9117PU
Brainerd, Minnesota
Reviewed yesterday NEW

Resort was clean and Staff was BEST I have ever experienced! Only real issue I had, the Air conditioning didn't work. After 3rd time mentioning to Front desk, finally someone came(4th day of trip) Replaced blower motors, still didn't work any better!

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Helpful?
Thank TNT8903
Bowman, North Dakota
Reviewed 2 days ago NEW

This was a great resort to stay at on a budget. The meals and drinks were good. I would definitely recommend it for people on a trip for couples, friends, etc. the swim up bar had great service along with the other bars on the property. It was well worth it for the trip!

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Helpful?
Thank chrisamandaj
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, I am very pleased to hear that we were a great place to spend your vacations in Mazatlan. It is awesome to hear that you enjoyed our meals and drinks during your stay and that our service exceed your expectations. Thank you very much for the time you took sharing your feedback through Trip Advisor for us and...

Reviewed 6 days ago NEW

I've thought a lot about this review. This is the 4th time we have stayed at El Cid Castilla. The very best thing about this hotel is the Ocean View Tower, with it's single row of rooms. When you get off the elevator on your floor, you get to enjoy the view of the city and the mountains. Walk thru...

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Helpful?
1Thank gwammaj
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback regarding the experiences you had during your awesome stay at el Cid Castilla Beach. I am very pleased to hear that our staff was friendly, helpful and attended to all of your needs. Be assured all of them who made your vacation special will get a recognition for...

Minneapolis, Minnesota
Reviewed 1 week ago

My only complaint was my room ( Which was beach side * Room 1090 * ) had a sewer odor coming from the bathroom. When I made it aware to the staff they told me I had to be in my room for them to check out the repair. I found that to be an inconvenience to me being I...

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Helpful?
Thank springer1976
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, First of all I will like to thank you for taking the time to share your feedback through Trip Advisor. It is through guest reviews such as yours that we can assess the standards of our service, and therefore make changes, so as to meet and exceed your expectations. I am very happy to know your stay with...

Calgary
Reviewed 1 week ago

The staff went out of their way to make this a wonderful trip. The only two drawbacks were the following: not enough small peso bills at the cash office. When they ran out, I had to go to a local bank to get smaller bills. No small peso notes, no tips for the staff. Also, if an individual wants to...

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Helpful?
Thank williamwY6785KD
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, I appreciate that you took time to share your comments about your recent stay at El Cid Castilla. Our objective is to always provide the best service to our guests, so reading this kind of comments makes us realize that all our efforts are working. Thank you for mentioning our staff who went above your expectations during your...

Burlington, Canada
Reviewed 1 week ago

We were a family of four, with kids 10 and 12 years old, staying at this resort for a week in March. We had a great time here. The resort was busy, with a variety of people, from families like us, to spring breaker college kids, to older couples. Mostly Americans and Canadians, with a few Mexicans. The food was...

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Helpful?
Thank Evan4120
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, Thank you for sharing your experience with us through Trip Advisor regarding your recent family's stay with us at El Cid Castilla. I am very pleased to hear that you found our complex nice and you spent a great time, enjoying our facilities. Comments like yours motivate us to always try to improve the quality of our service,...

San Jose
Reviewed 1 week ago

Just back from a week at El Cid Castilla. We would have moved hotels if it had even been possible but told leaving early we would incur a high penalty to do so! Generally our issues were around all the inconsistencies and lack of response from hotel staff. Examples: call for toiliet paper? Never cam, Ended up stealing off a...

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Helpful?
1Thank Daru
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Daru, I am very concerned to read your feedback with regards to your recent experience at El Cid Castilla. It is also quite unfortunate to hear how dissatisfied you were during your visit at the hotel and, most importantly, none of my Managers or associates got the chance to ascertain or understand the root cause of your concerns. It’s...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: RM483 - RM2,032 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#8 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from El Cid Castilla Beach Hotel staff and other travellers.
156 questions
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Questions? Get answers from El Cid Castilla Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean View rooms are worth the little bit extra”
 of 5 bubbles Crystal288, 27 Mar 2017 | Read review
“We had a beach front room on the 5th floor and the view was excellent. ”
 of 5 bubbles karenmY9117PU, 27 Mar 2017 | Read review
“Room 1216 Air does NOT work!”
 of 5 bubbles TNT8903, 27 Mar 2017 | Read review
“Ocean View Tower is the way to go, although I haven't stayed in El Moro.”
 of 5 bubbles gwammaj, 22 Mar 2017 | Read review
“Love the ocean view tower. Less ocean noise and have both city and ocean view”
 of 5 bubbles RKapanke, 17 Mar 2017 | Read review
5 of 5