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El Cid Castilla Beach Hotel

4,089 reviews
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Traveller (1570)
Room & Suite (519)
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Overview
  • Excellent48%
  • Very good28%
  • Average16%
  • Poor5%
  • Terrible3%
Travellers talk about
“el cid”(673 reviews)
“lobby bar”(170 reviews)
“time share”(169 reviews)
Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Rooms
Restaurant
3.5 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,089)Write a Review
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1 - 5 of 2,066 reviews
Reviewed yesterday via mobile

Beautiful view, on the 14th floor, comfy beds and pillows. Nice balcony and the beaches are lovely but that is where the fun ends. Tons of new staff most in the a la carts don’t understand the menu even the Spanish side. The buffet was...More

Thank 486ggalb
Hotel's Favourite
Reviewed 11 April 2017

Great place to stay at, clean and nicely furnished. Staff are excellent and go out of their way to make your stay great. Lots to do and great pools. A little on pricy side but it is close to everything in Golden Zone.More

4  Thank Cathydockx
Response from GMELCIDRESORTS, Director General at El Cid Castilla Beach HotelResponded 11 April 2017

Dear Guest, Thank you very much for sharing your experiences with us through Trip Advisor. I am very happy to hear you had a great vacation with and excellent staff. We will be awaiting your return the next time you come back to Mazatlan. Kind...More

Reviewed yesterday

If there is anyone out there that can answer this, are there any WIFI cafes' in the area of the El Cid Castilla Beach Hotel? WIFI is crazy expensive. Are there any alternatives restaurants or the like the offer cheaper WIFI?

2  Thank ckov
Reviewed 3 days ago

Great staff at this resort. Just returned from a week of relaxation. Pools are heated and nice and deep. Actually best one we have found in an all inclusive hotel. There is a good choice of restaurants to choose from, best was Argentinian, great service...More

Review collected in partnership with this hotel
2  Thank ebpat905
Response from GMELCIDRESORTS, Director General at El Cid Castilla Beach HotelResponded 2 days ago

Dear guest, Thank you very much for your lovely comments that you have sent us through this platform, for the readers of Trip Advisor. We were very happy to hear that the staff was great, the activities, facilities and variety of restaurants were beyond their...More

Reviewed 3 days ago

This was our second year staying at El Cid Castilla. We enjoy every aspect of our stay. We especially appreciate the friendliness and kindness of all the staff. One can tell when a person is being sincere. The attentiveness of the staff and the excellent...More

Review collected in partnership with this hotel
Thank monica731
Response from GMELCIDRESORTS, Director General at El Cid Castilla Beach HotelResponded 2 days ago

Dear Monica, We appreciate that you have decided to return to stay with us for the second time. We are very happy to hear that the service of our staff was impeccable and beyond your expectations. We assure you that they will receive recognition for...More

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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Laundry Service
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Golf Course
Heated pool
Outdoor pool
Details
Price range
US$91 - US$343 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#6 On the Beach Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#7 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$91 - US$343 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#6 On the Beach Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#7 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1570)
Room & Suite (519)
Pool & Beach (439)
Dining (193)
Family and Play Areas (19)
Amenities (11)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Tracy B
17 February 2018|
Answer
Response from GMELCIDRESORTS | Property representative |
Dear Tracy, Thank you very much for contacting us through the Trip Advisor questions forum. We are very happy to hear that you will be visiting El Cid Castilla with our all-inclusive package. Regarding your question, with... More
0
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Lisa552014
14 February 2018|
AnswerShow all 4 answers
Response from GMELCIDRESORTS | Property representative |
Dear Lisa, Thank you very much for contacting us through the Trip Advisor questions forum. Regarding your doubts, you can swim in our beaches and walk in the golden zone. The cost of the up grade to all-inclusive regular... More
0
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Tracy B
8 February 2018|
Answer
Response from GMELCIDRESORTS | Property representative |
Dear Mrs. Tracy, Thank you very much for contacting us by the Trip Advisor forum. Regarding your question, the only shoes not allowed for women are flip flops. Regards,
0
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Room Tips
"We didn't have a remote for the TV ."
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"Ocean view upgrade is more then worth it!"
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"Maid was very accommodating but on several days forgot to leave us face cloths."
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"Buy yourself a small disposable cooler."
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