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06/02/2018 07/02/2018
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    El Cid Castilla Beach Hotel

    Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
    011 52 55 5351 8784
    Hotel website
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    06/02/2018 07/02/2018
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    Traveller (1544)
    Room & Suite (461)
    • Excellent48%
    • Very good28%
    • Average16%
    • Poor5%
    • Terrible3%
    Travellers talk about
    “el cid” (657 reviews)
    “lobby bar” (166 reviews)
    “time share” (169 reviews)
    Free Parking
    Breakfast Buffet
    Non-Smoking Rooms
    Room Service
    Poolside Bar
    Fitness centre
    Wheelchair Access
    Business Centre
    Golf Course
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Shuttle Bus Service
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Offers from El Cid Castilla Beach Hotel
    Special Offer: Sunny Winter
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    6 Feb7 Feb
    1 room, 2 adults, 0 children
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    Write a ReviewReviews (3,978)
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    1,001 - 1,005 of 2,007 reviews

    Reviewed 20 February 2014

    We booked this trip for a wedding and had a blast. The Hotel was very clean and the staff was very nice. We only had a couple small issues, nothing major. We went for the Elite package and I would tell you all to just...More

    1  Thank SeaTacFunTown
    Response from GMELCID, General Manager at El Cid Castilla Beach HotelResponded 23 February 2014

    Dear seatacFunTown, Just by looking at your title I was already that excited to read your review. It sounds like you had an unforgettable time which is always what we try to achieve. We always feel so honored to host such special events in once...More

    Reviewed 20 February 2014

    This was our first trip to Mazatlan. I booked the room directly through the El Cid website and paid for a king size bed with an ocean view. Prior to leaving I contacted the hotel to see about adding an extra night due to leaving...More

    2  Thank Eva P
    Response from GMELCID, General Manager at El Cid Castilla Beach HotelResponded 22 February 2014

    Dear EMCP, We appreciate the time given to write this review in regards to your recent stay. As far as your trip from the airport to the hotel I do apologize on behalf of my staff, rest assure that I will talk to them and...More

    Reviewed 19 February 2014

    We stayed here for a conference (arranged by the Mexican organisers). We won't stay again. Our room was pool view on level 2. It smelt like stale cigarette smoke, despite the rooms being non-smoking (they have 4 ashtrays in them though). The smell may have...More

    Thank tim2407
    Response from GMELCID, General Manager at El Cid Castilla Beach HotelResponded 22 February 2014

    Dear Tim2407, Thank you for taking the time to write such a detailed description on how your stay turned out. I am very concerned to hear such things you encountered with our rooms. I would like to inform that we are working each and every...More

    Reviewed 19 February 2014 via mobile

    We are currently at El Cid, Al most done our stay and wanted to write a review while everything was fresh in our mind. As many others have stated the check in staff are not friendly and are very slow. At check in we were...More

    Thank Nicole L
    Response from GMELCID, General Manager at El Cid Castilla Beach HotelResponded 22 February 2014

    Dear Nicole L, We value your honest opinions in regards to your recent stay. I’m sorry to hear you had a few inconveniences along the way starting with the rooms. I would like to clarify that when you make an online reservation it asks you...More

    Reviewed 18 February 2014

    For a great holiday you must get to the El Cid. We stayed at the El Cid Granada, it is quieter than the Castillo, yet you meet so many wonderful people. The rooms are clean and you have the option for a kitchen if you...More

    Thank rob224
    Response from GMELCID, General Manager at El Cid Castilla Beach HotelResponded 20 February 2014

    Dear, rob224 Thank you for your kind words. On behalf of all staff we want to thank you for your kindly works and for choosing us on your recent visit to Mazatlan and live this great experience we are happy to read that yours was...More

    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersPlatinum level
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free Parking
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Laundry Service
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Golf Course
    • Heated pool
    • Outdoor pool
    • Price range
    • US$88 - US$332 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Top resorts Hotel in Mazatlan
    • #5 Spa Hotel in Mazatlan
    • #6 On the Beach Hotel in Mazatlan
    • #6 Business Hotel in Mazatlan
    • #7 Family Hotel in Mazatlan
    • #12 Romantic Hotel in Mazatlan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 500
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Hotels.com, Orbitz, Travelocity, Evoline ltd, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your El Cid Castilla Beach Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Pacific Coast >
    • Sinaloa >
    • Mazatlan
    • Also Known As
    • Hotel El Cid Castilla Beach ,
    • El Cid Mazatlan ,
    • El Cid Castilla Mazatlan
    Add Photo Photos
    Traveller (1544)
    Room & Suite (461)
    Pool & Beach (403)
    Dining (192)
    Hotel & Grounds (732)
    Family and Play Areas (19)
    Bathroom (16)
    Business Centre & Event Rooms (9)
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    Ask a question
    Questions & Answers
    21 January 2018|
    AnswerShow all 3 answers
    Response from TINA M | Reviewed this property |
    Check online if cribs are free. Not sure. WiFi is not free. You have to pay and I do think resort fees come additional with the bill. Again, best to check online regarding amenities. We took an all-inclusive (no WiFi).
    20 January 2018|
    Response from DavidTAC | Reviewed this property |
    No, they have a VIP pool that you pay extra for. They have two pools, each has a swim up bar. One pool has a large kid’s area; the other pool had kids swimming in it with their parents.
    Michelle T
    10 January 2018|
    Response from GMELCIDRESORTS | Property representative |
    Tha ages are from 5 years old to 12 years old.
    Google Translation
    Room Tips
    "Get a beach view room. Great facility!"
    Read review
    "The room was not ready on time & the bed was not made properly. The sheets were not fitting the bed..."
    Read review
    "Better mattresses and being able to control the room temperature."
    Read review
    "The smell of mold is very strong."
    Read review
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