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El Cid El Moro Beach Hotel

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El Cid El Moro Beach Hotel
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1,471 Reviews from our TripAdvisor Community

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Showing 1,110: English reviews
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Saint Paul, Minnesota
Reviewed 2 days ago NEW

We spent one week here last March and had a wonderful time. It is a very affordable family vacation. Our family of 6, including an 11 year old & 14 year old, parents and Grandparents, enjoyed by all ages equally! The resort is clean and well maintained. The rooms are spacious and clean. The staff is always friendly and helpful!...

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Helpful?
Thank Jenny U
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Mrs. Jenny, I am very happy to know your stay with us at el Cid Moro was everything you were hoping for a great family vacations. I am very pleased to hear that our staff attended to all of your needs. Be assured they will receive recognition for their good efforts. It is wonderful that you had taken the...

Soldotna, Alaska
Reviewed 4 days ago NEW

Our second home. People are extremely friendly and helpful! The cuisine was outstanding. nice variety, fresh,and delicous. The sevice is first class whether you are on the beach,pool or at the La Concha. or any of the other numerous resteraunts. The rooms are superbly clean with delightful ammenities. The pools sprkle and there are activities for every age group two-eighty...

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Helpful?
1Thank 1702susie
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Guest, Thank you very much for the time you took sharing your comments regarding your experiences in your second home El Cid Moro Beach. I am very pleased to hear that all our staff was friendly and helpful attending to all of your needs. Be assured all of them who made your stay special will get a recognition for...

Dryden On
Reviewed 4 days ago NEW

Our 1st night of our time share was disappointing to say the least upon talking to the manager Rui Veloso He upgraded us and it was amazing. The staff were accommodating and friendly. Hotel has good food lots of choices. We went with the all inclusive which was good. My disappointment lies in Westgate. I will be taking up my...

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Helpful?
Thank HarrysgirlDrydenOn
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Guest, I appreciate that you took time to share your comments about your awesome stay with us at el Cid Moro. I felt very proud when I read you experienced an excellent customer service from all our staff, thank you so much for shared such nice things about the Resort through Trip Advisor. We look forward to seeing you...

ottawa
Reviewed 5 days ago NEW

We stayed at the El Moro from February 12-to-March 04 2017; we had a one bedroom 2 bathroom suite on the 19th floor with a beautiful view of the ocean & city, we were very comfortable there it felt like a second home to us; we were not all inclusive we like to try different restaurants & there are plenty...

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Helpful?
Thank tbirdmama
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Guest, First of all I will like to thank you for taking the time to share your comments because it is through guest reviews such as yours that we can assess the standards of our service, and therefore make changes, so as to meet and exceed your expectations. It is very good to know that we met all your...

Reviewed 6 days ago NEWvia mobile

Nice resort but also many flaws as well. If you are a member you have many privileges. If you buy an all inclusive package your choices for places to eat dinner are limited and always require 24 hour advance reservations. Sometimes difficult to make if not done the morning before. If you try day of you will be out of...

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Helpful?
Thank Liz H
Kalispell
Reviewed 6 days ago NEW

Our first time at an El Cid resort. Property is clean but very dated. Staff is very good. We opted for the all inclusive once we got there so meals and drinks were included and also gave the option of sister properties dining. Breakfast buffet is vast and pretty good at either of two choices, La Conche and La Cascade....

Review collected in partnership with this hotel
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Helpful?
1Thank kevmcrae2011
Harrisonburg, Virginia
Reviewed 1 week ago

My wife and I stayed here on our honeymoon and it was such a great time! We stayed on the 25th floor of the tower and the rooms were beautiful (I cant speak for any other rooms). I had hear to ask for the highest room in the tower available and it was worth it! The staff is extremely eager...

Review collected in partnership with this hotel
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Helpful?
Thank benjicooley
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Guest, I am very happy to hear you stayed with us during your honeymoon and it was everything you were hoping for. I appreciate that you took time to share all of your comments through Trip Advisor. It is awesome to read such nice things about the resort and the staff who attended you. We are thankful for the...

Reviewed 1 week ago via mobile

We wish to commend Guillermo Garcia maitre D at La Concha restaurant for his professional personal and very effectively pleasant experiences.He never stops moving and solves problems as little as they may be to keep individuals happy and content.

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Helpful?
Thank Anya H
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Ms. Anya, I am very pleased to hear that Guillermo attended to all of your needs very professional, friendly and helpful, making of your vacation at El Cid Moro something special. Be assured he will receive recognition for his good effort. We look forward to seeing you next time your travel brings you to Mazatlan. Regards, German Fayad General...

Winnipeg, Manitoba
Reviewed 1 week ago

Rooms have been updated, hot water can be an issue the higher you are up in the tower, the bars in the tower need to have later times, and offer entertainment for all guests. Even if you are upgraded from the other El Cid hotels, rooms are clean as long as you tip the maids, food great at most of...

Review collected in partnership with this hotel
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Helpful?
Thank sherryhinchliffe
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Guest, Thank you for taking the time to write to us regarding your stay at Hotel El Cid Moro Beach Hotel. We are committed to the satisfaction of our guests and concerned that your arrival experience doesn’t reflect on the high level of service we strive to deliver. Please accept my sincere apologies for the poor first impression and...

Garretson, South Dakota
Reviewed 1 week ago

Thought it was going to be better, The thing we were most disappointed in was the rooms the beds were hard and terrible to sleep on and everything was very old in the room. We even changed rooms and it didn't get much better. The food through the all inclusive was good but FYI you have to make reservations if...

Review collected in partnership with this hotel
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Helpful?
Thank slnussbaum

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid El Moro Beach Hotel

Address: Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: RM510 - RM1,755 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid El Moro Beach Hotel 3.5*
Number of rooms: 390
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Despegar.com, Hotels.com, BookIt.com, Booking.com and Jetsetter so you can book your El Cid El Moro Beach Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Cid Moro Beach Hotel
El Moro Tower El Cid Mazatlan
Hotel Style:
#4 On the Beach Hotel in Mazatlan
#4 Spa Hotel in Mazatlan
#5 Family Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from El Cid El Moro Beach Hotel staff and other travellers.
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Questions? Get answers from El Cid El Moro Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best view of course is up high. Stunning”
 of 5 bubbles 1702susie, 20 Mar 2017 | Read review
“Don't book studio horrid beds”
 of 5 bubbles HarrysgirlDrydenOn, 20 Mar 2017 | Read review
“Not a bad view anywhere from the resort. The disco bar north-west of the resort, was very noisy from 10 PM to 2:30 AM almost every night.”
 of 5 bubbles oldorchardfarmer, 14 Mar 2017 | Read review
“many options from studio rooms to multi room suites.”
 of 5 bubbles JRottie, 8 Mar 2017 | Read review
“Room was a little out dated. Stayed in the Penthouse. While it was spacious, all the appliances, bathrooms, furniture, closet doors, doors, were old and out of date, and in some instances broken.”
 of 5 bubbles alfredc331, 8 Mar 2017 | Read review
5 of 5