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El Cid El Moro Beach Hotel

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GreenLeadersPlatinum level
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El Cid El Moro Beach Hotel
El Cid El Moro Beach Hotel
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1,477 Reviews from our TripAdvisor Community

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There are newer reviews for El Cid El Moro Beach Hotel
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Showing 1,114: English reviews
Harrisonburg, Virginia
Reviewed 1 week ago

My wife and I stayed here on our honeymoon and it was such a great time! We stayed on the 25th floor of the tower and the rooms were beautiful (I cant speak for any other rooms). I had hear to ask for the highest room in the tower available and it was worth it! The staff is extremely eager...

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Helpful?
1Thank benjicooley
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Guest, I am very happy to hear you stayed with us during your honeymoon and it was everything you were hoping for. I appreciate that you took time to share all of your comments through Trip Advisor. It is awesome to read such nice things about the resort and the staff who attended you. We are thankful for the...

Reviewed 1 week ago via mobile

We wish to commend Guillermo Garcia maitre D at La Concha restaurant for his professional personal and very effectively pleasant experiences.He never stops moving and solves problems as little as they may be to keep individuals happy and content.

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Helpful?
Thank Anya H
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Ms. Anya, I am very pleased to hear that Guillermo attended to all of your needs very professional, friendly and helpful, making of your vacation at El Cid Moro something special. Be assured he will receive recognition for his good effort. We look forward to seeing you next time your travel brings you to Mazatlan. Regards, German Fayad General...

Winnipeg, Manitoba
Reviewed 2 weeks ago

Rooms have been updated, hot water can be an issue the higher you are up in the tower, the bars in the tower need to have later times, and offer entertainment for all guests. Even if you are upgraded from the other El Cid hotels, rooms are clean as long as you tip the maids, food great at most of...

Review collected in partnership with this hotel
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Helpful?
Thank sherryhinchliffe
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Guest, Thank you for taking the time to write to us regarding your stay at Hotel El Cid Moro Beach Hotel. We are committed to the satisfaction of our guests and concerned that your arrival experience doesn’t reflect on the high level of service we strive to deliver. Please accept my sincere apologies for the poor first impression and...

Garretson, South Dakota
Reviewed 2 weeks ago

Thought it was going to be better, The thing we were most disappointed in was the rooms the beds were hard and terrible to sleep on and everything was very old in the room. We even changed rooms and it didn't get much better. The food through the all inclusive was good but FYI you have to make reservations if...

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Helpful?
Thank slnussbaum
Maberly, Canada
Reviewed 2 weeks ago

It was our first family vacation to the El Cid Resort (El Moro). We were very impressed with the facilities. Our check-in went very smooth, and the complimentary margaritas were a nice beginning to a wonderful week away from Canada's winter. Our room was spotless after each daily visit from the maids - thank you. Also, a special thank you...

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Helpful?
Thank oldorchardfarmer
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Guest, I am very happy to know your stay with us was everything you were hoping for a winter's vacation. Thank you for taking the time to write us such an awesome comments regarding the experiences with our staff, service, food and facilities. We will be awaiting your return the next time you visit Mazatlan and look forward to...

Tucson, Arizona
Reviewed 2 weeks ago

We were two couples and we had a 2 Bedroom Suite with a full kitchen, 2 baths, and a large living room. It was very nicely furnished with new type furniture We had a corner suite and high floor with views to die for. The hotel is right on the beach and has multiple pools for quiet, families, etc. and...

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Helpful?
Thank seb36
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Guest, Thank you for sharing your experience with us through Trip Advisor regarding your recent stay with us at El Cid Moro. I am very pleased to hear that you enjoyed your vacation with your friends and that all the staff was very helpful and friendly every time you need something. Comments like yours motivate us to always try...

Reviewed 2 weeks ago via mobile

This hotel/resort was decent, the staff were nice for most part. Just a few of the issues that we had are worth mentioning. The check-in was quite quick, minus the aggressive approach of the time share sales people. The rooms were fairly clean, always sand on the floor, being close to the beach I guess, it's expected. The cockroach my...

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Helpful?
1Thank Jeff K
Kitimat, Canada
Reviewed 2 weeks ago

We thoroughly enjoyed our recent stay at el cid el moro. The staff were friendly and helpful. If you like getting out to see the town the location is perfection. The rooms although a bit older are a nice size and the kitchenette was a huge bonus on this trip. We stayed on the north side of the building and...

Review collected in partnership with this hotel
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Helpful?
2Thank mikneilly
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Guest, I am very happy to know you enjoyed your stay with us at el Cid Moro. Thank you for taking the time to share your comments regarding the experiences with our staff who were very friendly and helpful during your vacations. We will be awaiting your return the next time you visit Mazatlan and look forward to welcoming...

Surrey, Canada
Reviewed 2 weeks ago

I am a little late on my lastest review of this fabulous resort, but my experience from there is ALWAYS fresh in my mind...Again, The El Moro Resort, never disappoints us from the moment we are transported from the Airport, to the arrival at the Front Desk, we are treated like family and they in turn are our Family. Prompt...

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Helpful?
Thank DeweywhiteRock
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Guest, First of all I will like to thank you for taking the time to share your awesome feedback through Trip Advisor. It is through guest reviews such as yours that we can assess the standards of our service, and therefore make changes, so as to meet and exceed your expectations. I am very pleased to hear that our...

Bend, Oregon
Reviewed 2 weeks ago

We have looked forward to our "almost" annual trip to El Cid since we started planning in November of 2016. We were greeted by an energetic, friendly salesperson on the free ride to the resort! In order to take advantage of discounted tours, all inclusive offers, massage, etc., we arranged to have our sales meeting on the following morning. The...

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Helpful?
1Thank JRottie
kponzo, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Guest, Wow! Such a great comment. Thank you for sharing your experience with us through Trip Advisor.. I am very pleased to hear that our staff was always polite, friendly and attended to all your needs, making of your vacation at El Cid Moro something unforgettable. Be assured they will receive recognition for their good efforts. Reviews like yours...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid El Moro Beach Hotel

Address: Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: RM518 - RM1,771 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid El Moro Beach Hotel 3.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
El Cid Moro Beach Hotel
El Moro Tower El Cid Mazatlan
Hotel Style:
#4 On the Beach Hotel in Mazatlan
#4 Spa Hotel in Mazatlan
#5 Family Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from El Cid El Moro Beach Hotel staff and other travellers.
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Questions? Get answers from El Cid El Moro Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“plumbing needs improvement. Ie hot/cold adjustment in shower and most drains very slow,almost seemed plugged”
 of 5 bubbles 679jamesad, 27 Mar 2017 | Read review
“Rooms on the south side are much quieter.”
 of 5 bubbles wetcat5, 24 Mar 2017 | Read review
“Best view of course is up high. Stunning”
 of 5 bubbles 1702susie, 20 Mar 2017 | Read review
“Don't book studio horrid beds”
 of 5 bubbles HarrysgirlDrydenOn, 20 Mar 2017 | Read review
“Not a bad view anywhere from the resort. The disco bar north-west of the resort, was very noisy from 10 PM to 2:30 AM almost every night.”
 of 5 bubbles oldorchardfarmer, 14 Mar 2017 | Read review
5 of 5