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See all 80 hotels in Mazatlan

Pueblo Bonito Emerald Bay

3,092 reviews
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Traveller (1769)
Pool & Beach (526)
Room & Suite (342)
Overview
  • Excellent73%
  • Very good16%
  • Average6%
  • Poor3%
  • Terrible2%
Travellers talk about
“kelly's bar”(131 reviews)
“emerald bay”(469 reviews)
“pueblo bonito”(268 reviews)
Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
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Reviews (3,092)Write a Review
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1,174
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144
69
53
Show reviews that mention
All reviewskelly's baremerald baypueblo bonitobistro restaurantsister resortla cordelieremaster suitemain poolsunset beachtime sharebeautiful resortfree shuttlepb mazatlanpillow menuadult poolmeal plantimeshare presentation
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1 - 5 of 1,847 reviews
Reviewed 3 days ago via mobile

First off we want to say our overall vacation was great. Pros- Staff is very friendly. Pools are clean. Two swim up bars. Service was excellent. Rooms was kept clean. Food was delicious and good variety. Rooms face the ocean making it nice to sleep...More

Thank Donny A
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 2 days ago

Dear Donny. Thank you very much for your kind review to Pueblo Bonito Resort. We appreciate your preference on your recent visit to our hotel. We are happy to know you had and excellent time here. With us. Our bespoke team strives to make every...More

Reviewed 4 days ago

My husband and I have started making this place our annual November retreat. We have returned three years in a row. Check in staff was gracious. Hats off to the staff that work the main desk. The staff remember us which always surprises me. They...More

Thank Thumper4691
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 2 days ago

Dear Thumper. Thank you very much for your loyalty and wonderful review to Pueblo Bonito Resorts. We appreciate your charming words to our hotel and our staff. We are also glad to know you had an excellent vacation week, as we strive to provide all...More

Reviewed 6 days ago via mobile

The resort is probably the most beautiful in Mexico. The staff is wonderful as are the restaurants. However, the beds are awful. On our second room. Rather than replace old mattresses the resort adds tons of underlayment that are lumpy at best. A comfort night’s...More

1  Thank dcbos
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 2 days ago

Dear Guest. Thank you for your staying with us and your valuable time to review Pueblo Bonito Resort. We always appreciate honest guest feedback. We are sorry about the mattress. We celebrate you found our property nice as well as our amenities and staff services....More

Reviewed 6 days ago

We stayed at the Pueblo Bonito Emerald Bay in January, 2018. We have had many trips to various parts of Mexico but this was our first one to Mazatlan. It was also our first experience with a Pueblo Bonito resort. We had a wonderful vacation....More

1  Thank Pietro655
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 2 days ago

Dear Guest. Thank you very much for sharing such a wonderful and detailed experience during your recent visit to our hotel. I´m glad you experienced a comfortable and great stay, mainly because we could attend your needs efficiently. We appreciate the great recognition you just...More

Reviewed 6 days ago

We visited the restaurant for lunch while touring on scooters. We had to convince the security guard that we were only interested in going to the restaurant for lunch, in order to get through the gate. Once at the restaurant, we had an excellent Mexican...More

1  Thank ken r
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 2 days ago

Dear Ken. Thank you very much for your nice review and visiting Pueblo Bonito Resort. I´m glad you experienced a comfortable and great stay, mainly because we could attend your needs efficiently. We appreciate the great recognition you just shared us about the restaurant amenities...More

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About
Awards & Recognition
Travellers' Choice
2017 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Spa
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Laundry Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Spa
Bar/Lounge
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$176 - US$609 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$176 - US$609 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (1769)
Pool & Beach (526)
Room & Suite (342)
Dining (130)
Hotel & Grounds (1121)
Family and Play Areas (18)
Bathroom (17)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
mkshoup
18 January 2018|
AnswerShow all 4 answers
Response from Tony G | Reviewed this property |
All inclusive means all meals and drinks except premium brands, free Wi-Fi and a discount off other things like better quality wines and special meals such as lobster or surf and turf. Shop around for the rates as these vary... More
1
Vote
ABtrees
15 January 2018|
AnswerShow all 6 answers
Response from James D | Reviewed this property |
Hand soap but small
0
Votes
Room Tips
"We only visited for lunch, but the whole development was top-notch."
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"Double beds were full size, not queen, so take the "sleeps 6" with caution. The half kitchen was..."
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"try to get something near the lobby; the rooms are spread out over a very large area"
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"We were in 2448 and could not hear the waves for the fan and motor noise. Get a room at north end of building."
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