We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Pueblo Bonito Emerald Bay

Travellers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay
Panoramas (116)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,774 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,640: English reviews
Start your review of Pueblo Bonito Emerald Bay
 Click to rate
Seattle, WA
Reviewed yesterday NEW

We have owned a timeshare here since they opened in 2000 and have always enjoyed the beautiful property. We recently challenged the Concierge Elite staff with our family or 13 (including 22-month-old triplets and 3 other grandchildren) and they bent over backwards to accommodate all of our special needs, from shopping for us before we arrived to picking up medications...

 Report
Helpful?
Thank Tony K
Seattle, Washington
Reviewed yesterday NEW

Really one of the most outstanding properties we've visited in Mexico. Quiet, perfectly manicured grounds full of exotic birds and animals. Wonderful infinity pools and swim-up bars. The Den lounge is like being in Warren Buffet's man cave. Really just an incredible property and we can't wait to return!

 Report
Helpful?
Thank Randal S
A TripAdvisor Member
Great Falls, Virginia
Level Contributor
5 reviews
Reviewed yesterday NEWvia mobile

I am an owner at Pueblo Bonito Emerald Bay since 2008 and have stayed there many times both in the villas and suites. It's a beautiful and well maintained resort in my opinion. I always enjoy my stay (overall), but do have several issues: A) On a couple of occasions room service took an hour and a half, way too...

 Report
Helpful?
Thank A TripAdvisor Member
Saint Louis, Missouri
Reviewed 2 days ago NEWvia mobile

My wife and I recently spent 2 glorious weeks at Emerald Bay. The service was outstanding starting with a personal reception upon our arrival from Dulce and then a private checkin within our room. Dulce's assistant Karla was also very helpful during our stay making sure everyday that our needs were met. As a side note to Karla....thank you so...

 Report
Helpful?
1Thank linda l
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Linda Thank you very much for your outstanding review to Pueblo Bonito Resort. We appreciate your charming words to our concierge Elite staff. they will be very proud with your feedback. We are also happy because you enjoyed your stay in our hotel, as we achieved our goal of providing you a nice experience We look forward to attend...

Poland, Ohio
Reviewed 3 days ago NEW

For those of you who have read my previous reviews will notice this is the lowest rating for a resort where we have visited. Reluctantly I do this this because I grew up with parents, like many of you, who instructed us as children that if we did not have something good to say about someone or place, say nothing...

 Report
Helpful?
1Thank OhioTraveler44514
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear guest. Thank you very much for taking your valuable time to give us a detailed review about cleanliness in the property. Your comments help us to improve each day our services. so we truly value and appreciate them. We would like to apologize for not properly attending to your needs. And we would love to have the opportunity to...

Anchorage, Alaska
Reviewed 4 days ago NEWvia mobile

I love Emerald Bay! I have been visiting Mazatlan for almost 20 years. I was disappoibted in The Bistro. The sea bass was awful. Not fresh. Stale. It is usually my favorite item on the menu. Consequently, my daughter and I ate elsewhere away from the resort. We were satisfied with the by the pool menu for lunch. The weather...

 Report
Helpful?
1Thank mariaeugeniaviteri
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear María Eugenia. First of all, we would like to personally thank you for taking the time to give us your comments to Pueblo Bonito Resort. We also appreciate your loyalty. is our pleasure to read you found our pool menu, rooms an weather to your liking. We are sorry about the Bistro. Please give us the oportunity to assist...

Livermore, California
Reviewed 5 days ago NEWvia mobile

Nice resort. Staff accommodating. The staff in the bistro were extremely nice and welcoming. The rooms were spacious with comfortable beds. I would liked to have more choices in on premises restaurants.

 Report
Helpful?
Thank Andrea L
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Andrea. Thank you very much for choosing Pueblo Bonito Resort as your vacation and relaxing place in Mazatlan. We feel honored that you found in our Resort the perfect place to enjoy with your lovely ones. We are so excited to welcome you back again to this your home. Kind Regards.

Calgary, Alberta, Canada
Reviewed 6 days ago NEW

Just back from this awesome hotel a week now and wish we would have stayed another week. I will mention the few negatives first. Check in was fairly slow and it wasn't even busy. There was a gentleman there with a nice drink which was great. First impressions are huge so this is an area that could definitely be worked...

 Report
Helpful?
Thank Melanie G
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Melanie. Thank you very much for your nice review to Pueblo Bonito Resort. Your comments offesr a personal perspective about things we are successful and what needs improvement. We are happy to know you had a nice stay with us and you enjoyed your vacations. Jose Antonio moreno and Jorge Velarde are always a very nice guys, they will...

Sunset Beach, North Carolina
Reviewed 6 days ago NEW

Emerald Bay is a beautiful resort with a caring, knowledgeable staff. The property is carefully maintained, our room was cleaned everyday, and the weather was perfect. Please take advantage of the city tours led by Eduardo. He makes the city of Mazatlán come alive with his stories and information. He is a native, which makes his tours more authentic. Take...

 Report
Helpful?
Thank dianr369
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Dian. Thank you very much for your loyalty and wonderful review to Pueblo Bonito Resorts. we appreciate your charming words to our hotel and our staff. Your nice feedback will help travelers to make the right decision when it comes to choosing the ideal resort for their vacation. It’s a pleasure to know that this experience was a very...

Mission, Texas
Reviewed 1 week ago NEW

Okay lets start at our arrival. We had booked at another place, When we arrived at the airport we were greeted by Antonio who offered us a presentation for Pueblo Bonito Emerald Bay the next day. We went to the place we had rented and what a disappointment it was not as described. We were picked up Friday and taken...

 Report
Helpful?
Thank dittoalso
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Ditto. Thank you very much for choosing Pueblo Bonito Resort on your recent visit to Mazatlan. Its was an honor to have you here with us.!! We are also glad you had an excellent experience with our staff, as we strive to provide all our guests with exceptional service and the excellence Mexican hospitality. We all look forward to...

2,016 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1560)
Viewed
Hotel & Grounds (336)
Viewed
Pool/Beach Area (322)
Viewed
Dining (63)
Viewed
Family/Play Areas (17)
Viewed
View from Room (87)
Viewed
Room/Suite (145)
Viewed
Bathroom (16)
Viewed
Business Centre/Function Rooms (4)
Viewed
0:30
Videos (1)
Viewed
Other (569)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (421)
Viewed
Adult Pool (45)
Viewed
Amenities (67)
Viewed
Beach (13)
Viewed
Bistro Pool (33)
Viewed
Junior Suite (36)
Viewed
Main Pool (69)
Viewed
Master Suite (51)
Viewed
Dining (43)
Viewed
The Hotel (64)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (35)
Viewed
Hotel & Grounds (11)
Viewed
Dining (3)
Viewed
Pool/Beach Area (11)
Viewed
Room/Suite (4)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Mazatlan hotels
5.3 km away
Pueblo Bonito Mazatlan
Pueblo Bonito Mazatlan
#8 of 80 in Mazatlan
1,432 reviews
8.2 km away
Hotel Playa Mazatlan
Hotel Playa Mazatlan
#4 of 80 in Mazatlan
1,658 reviews
7.0 km away
The Inn at Mazatlan
The Inn at Mazatlan
#7 of 80 in Mazatlan
622 reviews
Show Prices
Show Prices
Show Prices
6.6 km away
El Cid El Moro Beach Hotel
3.7 km away
Park Royal Mazatlan
Park Royal Mazatlan
#45 of 80 in Mazatlan
343 reviews
5.7 km away
Oceano Palace
Oceano Palace
#65 of 80 in Mazatlan
857 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 

Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: RM809 - RM2,208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Jetsetter so you can book your Pueblo Bonito Emerald Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan
Hotel Style:
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Pueblo Bonito Emerald Bay staff and other travellers.
186 questions
Ask a question
Saint Paul, Minnesota
27 days ago

See all questions (186)

Questions? Get answers from Pueblo Bonito Emerald Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor of any building”
 of 5 bubbles WinerdinerSeattle, 27 Feb 2017 | Read review
“Ocean view suite”
 of 5 bubbles Matt2540, 27 Feb 2017 | Read review
“All rooms have an ocean view. To improve the view, select a higher floor.”
 of 5 bubbles OhioTraveler44514, 25 Feb 2017 | Read review
“All are ocean view. Lots of walking but beautiful grounds.”
 of 5 bubbles 411melanieg, 22 Feb 2017 | Read review
“All rooms have an ocean view and travel through the property can be easily obtained by calling for a golf cart with driver - no charge,”
 of 5 bubbles dianr369, 22 Feb 2017 | Read review
5 of 5