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Pueblo Bonito Emerald Bay Resort & Spa

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Ave Ernesto Coppel Campana 201, Mazatlan 82110 Mexico
Lowest prices for your stay
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Expedia.com
US$425
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Destinia.com
US$306
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Free cancellation until 08/10/22
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SnaptravelUS$320
Lol.travelUS$334
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (3380)
360
Panoramas (116)
Pool & Beach (920)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 11/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pueblo Bonito Emerald Bay Resort & Spa
Updated 11/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 113 in Mazatlan
Location
Cleanliness
Service
Value
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Internet
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Kitchenette
Microwave
Flatscreen TV
Complimentary toiletries
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Charming
Languages Spoken
English, Spanish

Location

Full view
38Car recommended
Grade: 38 out of 100
344Restaurantswithin 10 km
48Attractionswithin 10 km
6038Reviews408Q+A100Room tips
Traveller rating
  • 4,489
  • 889
  • 365
  • 161
  • 135
Time of year
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Popular mentions
fcpete2022 wrote a review Yesterday
Newberg, Oregon1 contribution
Great service and excellent food, loved the view and adult pool. Hotel room floors badly need to be replaced. Cracked and stained so they looked dirty and stained. Not up to our Pueblo Bonito expectations.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded yesterday
Dear Fcpete, We really appreciate you taking the time to write your review and share it with us and our future visitors, your comments are very helpful for all. I do want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. Thank you for adding generous remarks of the positive sides of your stay with us. We look forward to hopefully welcoming you back soon. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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Dan H wrote a review 25 May
Portland, Oregon4 contributions
Pueblo Bonito Emerald Bay is a beautiful oasis in Mazatlan. Quiet, peaceful and relaxing place to get away for vacation. They have a free shuttle into town and the city buses will take you everywhere, or jump in a open air pulmonia taxi.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded yesterday
Dear Davis, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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MaryAnn P wrote a review 25 May
Playa del Carmen, Mexico7 contributions7 helpful votes
We usually swim at the Bistro Pool and frequently enjoy a poolside lunch. FELIPE ORENDAIN has been our waiter over the past several years; he always has a smile and his service is impeccable. RICARDO VAZQUEZ has also been our waiter and very efficient. DANIEL ROOGLES is Felipe's usual partner and they work well together. RODRIGO has given superb service over the last five years. La Cordeliere Restaurant is one of our favorite breakfast and dinner spot. SERGIO RAMOS has been a wonderful waiter for an evening meal. He greets us by name each year and how he remembers us each time is quite unbelievable. This is actually the case with all of the waiters. This probably has something to do with the fact that we have been coming to this location for many years; we are amazed that there is virtually no turnover in staff. CARLOS MELCHOR DIAZ was our primary nighttime waiter for years. This year he has moved to mornings and as always, we enjoyed our time together; lots of laughs and love. FREDDY LIZARRAGA has been very helpful for dinners, as well as breakfast. He has become a true friend over the years. ADRIANA makes the best omelet in the world - watching her work several fry pans at a time is a miracle. LUCIA makes a great milkshake to start the day with a healthy start. I am going to name all the morning waiters because they have all given us excellent service: NAHUA, LUCIO, ARIEL, LUIS, JESUS, DARIO, JAIRO, CLAUDIO, HUGO, and JOSE. Even during the last two years of the pandemic, each waiter gave superb service. The nighttime staff of BISTRO is equally excellent: Edgar, Miguel, Heime, Antonio, and Alejandro. We also had the pleasure of meeting GUSTAVO for the first time. JOSE LUIS NAVAREZ has been our waiter at the Main Pool for years - when our family comes, he is beyond attentive to their every need. Our family just can't wait to see him each year. He knows all our names and remembers what each of us eats and drinks. CLAUDIA GARCIA is the Front Desk Manager and every problem we have presented to her gets resolved immediately. What an asset to Pueblo Bonito.
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Date of stay: December 2021
Location
Service
Sleep Quality
Room Tip: All rooms face the ocean and thus there is no bad room. We have been lucky to get a 3rd floor...
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded yesterday
Dear Mapettit, It is a pleasure to learn about the pleasantness of your stay as well as how amazed you were with the attention provided. Our team provides unparalleled service with the only goal to delight you with the amazing offerings and service. I will be very happy to share your beautiful words with my team. We all look forward to welcoming you back again soon to your home away from home. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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Tammy S wrote a review 23 May
1 contribution
We spent a week at Emerald Bay in early May 2022. We truly enjoyed our trip! The resort is beautiful and clean, but it's the staff that makes the resort so special. From the front desk staff to the cleaning staff, the gardeners and golf cart drivers, even though they work long days, deal with all kinds of visitors with all kinds of requests, everyone I interacted with was friendly and helpful. We especially enjoyed our evenings at Kelly's Bar. The theme nights were especially fun, with live music and wonderful food. The staff (Alejandro, J. Luis, Fernando, Oscar, Carlos, and Andres) made us feel like family. We spent time at the Bistro and the pool nearby. Dulce greeted us every morning with a warm smile and a lesson in Spanish (which we truly enjoyed). Our waiters (Rodrigo, Pablo) were fun and attentive (even though they were often very busy). Our pool waiter, Felipe, was excellent - he checked on us often!! I'd recommend Emerald Bay it's truly someplace I look forward to going back to again!
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Date of stay: May 2022
Value
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 4 days ago
Dear Tammy, Thank you for your recent stay at Pueblo Bonito Emerald Bay and for taking the time to write a thoughtful review. We are so pleased to hear that you experienced the impeccable service we are known for. We always strive to provide a wonderful unique resort experience, and we're glad that we met your expectations. Thank you again for taking the time to share your review, we look forward to welcoming you back soon. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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Mazatlan2022 wrote a review 22 May
1 contribution
Great week with family and friends! Make sure to go to the spa during your visit. Take the city tour, visit the observatory and go on tequila tour. Definitely recommend casa 46 and Angelo’s for dinner.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 4 days ago
Dear Mazatlan, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Atentamente, David Tussi Gerente General Pueblo Bonito Emerald Bay Resort & Spa
Read more
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PRICE RANGE
US$188 - US$411 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pueblo bonito emerald bay hotel mazatlan, mazatlan emerald bay, pueblo bonito emerald bay mazatlan, emerald bay mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
252
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Frequently Asked Questions about Pueblo Bonito Emerald Bay Resort & Spa
Which popular attractions are close to Pueblo Bonito Emerald Bay Resort & Spa?
Nearby attractions include Baluarte Bridge (7.0 km), Playa Brujas (1.2 km), and Playa Cerritos (1.4 km).
What are some of the property amenities at Pueblo Bonito Emerald Bay Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Pueblo Bonito Emerald Bay Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pueblo Bonito Emerald Bay Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Pueblo Bonito Emerald Bay Resort & Spa?
Conveniently located restaurants include Restaurante Condimento, Pancho's, and Looney Bean Coffee Shop.
Are there opportunities to exercise at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Pueblo Bonito Emerald Bay Resort & Spa have an airport shuttle?
Yes, Pueblo Bonito Emerald Bay Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Pueblo Bonito Emerald Bay Resort & Spa have airport transportation?
Yes, Pueblo Bonito Emerald Bay Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Pueblo Bonito Emerald Bay Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.