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I have been alive a long time, and by far this is the worst place I have ever been. I don't know where to start, probably with the sanitary conditions of the room. There was ...I should day IS ...blood on the side of the...More
2 Thank Mary S
Response from Ecommerce O, Gerente at Olas Altas InnResponded 25 August 2017
Thank you for your comments, We do really appreciate them, We'll work hard to improve our service.
Considering the location this hotel could have had better service, better everything...
The staff does not speak english, OK it is not a bid deal. But then it is very difficult to get through to them, even though I do speak some spanish.
The staff was awesome, especially Ruben and Miguel from the restaurant. They made us feel as if we were at home. Very attentive. Making sure we had everything we needed throughout the day. The food and drinks are great!! If we needed anything in our...More
Starting with the reception they didn't knew what the room include, the a/c was a bit off at night time, they didn't acknowledge us that breakfast was not include, so next morning we grabbed our breakfast and walked away then a waiter chased us with...More
The AC is weak in the rooms and non existent in the common areas, except in the restaurant. The beds are rock hard and the linens are thin. The water was hot, but the flow wasn't strong. No coffee in the room. Internet was tricky...More
Response from Ecommerce O, Gerente at Olas Altas InnResponded 17 August 2016
Thank you for your opinion, it will help us to improve the service. When you check out it is necessary to go through front desk to inform that you are leaving, we need to make sure that the room is in good conditions and that...More
Response from Ecommerce O | Property representative |
Good morning it’s a pleasure to answer your question, of course we have solid internet connection in the rooms and free WIFI for our guests everywhere in the hotel. Please let me know if you have any doubt or comment.