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The Inn at Mazatlan

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590 Reviews from our TripAdvisor Community

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Showing 403: English reviews
Louisville, Kentucky
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 days ago NEW

We did not stay here but our friends did. We were over to visit on several days. The Inn was always clean and the staff very helpful. Their room was always clean. The pool area was clean as well as the pool. We didn't do anything else at the Inn at Mazatlan other than visit and hang around the pool.

Helpful?
Thank theelusive11
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear theelusive11. It is a pleasure to read your kind review. Hotel The inn at Mazatlán is perfect to enjoy the day in the pool áreas. If you want to feel the excellent service of our team, our doors are open, or you can book a room and live the experience to 100%. Thank you for your review, and please... More 

Jenks
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago via mobile

The Mazatlan Inn takes you back to the old World Charm of Mexico. Friendly staff are always there to help with your every wish. The food, pool, drinks ,and overall hospitality are designed to make you feel at home. Welcome home

Helpful?
Thank 913busterm
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear Guest. Thank you for taking the time to share your experience at The Inn At Mazatlán. Reading your opinion and knowing how pleased you were here with us, it is truly valuable for us to know we could exceed your expectations; thank you for sharing special mentions about our extraordinary staff. The service we offer every day is professional... More 

London, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

Great hotel in the golden zone. Within walking distance to restaurants and shopping. Bus stop right on the corner. Staff is very friendly and warm and it's like our second home. Can't say enough about the staff. A great place to work because the same staff has worked there for many years. Grounds and room are very clean. Lots of... More 

Helpful?
Thank Sandra F
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear Guest, Thank you for taking the time to share your experience at The Inn At Mazatlán. Our efforts are focused on making every stay a memorable one. Positive comments like yours regarding our property and our staff, encourages us to keep improving every day. We will be glad to share your kind words with our team. Looking forward to... More 

Fort Worth, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 September 2016

I visit Mazatlan very year and stay at the INN. The Personnel at the Inn is very friendly. They are like family. They know you by name. Everyone is very personable. The room was very clean and comfortable. I had issues with the A/C and it was fixed within the same hour that I reported it. I was very pleased... More 

Helpful?
2 Thank victoria584
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear Victoria, We sincerely thank you the time you took to write your comments regarding your experience at our hotel. Your opinion is very important for us, we appreciate for granting a high rating about the property and services. Our team works every day to make you feel like your second home. Thanks for your preference along these years, we... More 

Mexico City, Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 September 2016

This was my first time at Maztlan, the Inn at Mazatlan is a clean and cossy place, my room was a ocean view, very nice with a very good air conditioning system. I traveled the first week of september and the temperature has so hot, days and nights so air conditiotioned was a must. Pool is good but not great,... More 

Helpful?
1 Thank lkingd
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear Guest, Thank you very much for your visit, we are very happy to hear that you had a nice vacations at The Inn At Mazatlán. Thank you for recognizing our staff and thanks for taking the time to write us about your experience. Be assured that your feedback will help us to see our opportunity areas to improve. We... More 

Managua, Nicaragua
1 review
Reviewed 3 September 2016

This hotel is bad personal does not care how rooms are call for maintenance not knowledgeable of repairs if u ask for another room they tell u they r full unless u get hotel threw them they done care also its hard to get a room throw trip advisor because they don't have a operator to talk to u to... More 

Helpful?
Thank Julio B
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear Julio B. First of all, thank you very much for taking the time to evaluate your experience at Hotel The Inn At Mazatlán. We really sorry that the hotel did not match your expectations, for that let us sincerely present our apologies. The maintenance department, our operators and all our staff strive daily to ensure that our guests receive... More 

Woodland, CA
Level Contributor
140 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 2 September 2016

We have friends who own a timeshare at The Inn and we occasionally join them. The beach side restaurant is a hit, and there are several other eating venues within a short walking distance on the beach. Possibly the funnest part of visiting Mazatlan is riding in the "Pulmonias" which are open style taxi cabs. They usually come with flashing... More 

Helpful?
Thank Bill F
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear Bill F. Thank you very much for visiting us, we are indeed glad that you enjoyed your visit to our beautiful hotel. I would like to take this opportunity to thank you for taking the time to share your positive experience during your stay with us. Mazatlan certainly has many things for fun, we are very happy to learn... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 August 2016 via mobile

Our family (age 9 to 72) love this resort. It's hard to beat the location, right at the beach where you get quiet and privacy of you stay on the property, and shopping for jewelry or food from locals if you step foot on the beach. We are treated like family when we arrive and the food at the resort... More 

Helpful?
Thank Henngfc
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear Henngfc Thank you for the outstanding review! We couldn't be happier to hear you had such a great experience staying with us at The Inn At Mazatlàn. We are proud to know that our hotel is like your second home. Our comfortable rooms, pool áreas, restaurant and and our wonderful service will continue creating beautiful memories for you and... More 

El Centro, California
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 August 2016

My room was on the third floor yet I still got a beautiful view of the ocean. It's very convenient to be near the sea just in case you're maybe tired of the salty water getting in your eyes in the ocean and simply want to enjoy the pools the hotel has to offer. Security is top notch as every... More 

Helpful?
Thank Elizabeth F
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear Elizabeth F. Thank you for reviewing your recent stay at Hotel The Inn At Mazatlán. It's wonderful to know that you enjoyed every aspect of your stay, from the hotel's setting and location, to the pool, the beautiful sea view and our comfortable rooms. Your opinion is very important, that encourages us to continue providing excellent service to our... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 August 2016

My family and I didn’t have any lavish expectations, we just wanted a clean and comfortable place to stay. The Inn met our needs. The staff is the best part of the stay, they make you feel welcome and they truly go out of their way to ensure you have a memorable stay. However, if you’re not in the market... More 

Helpful?
Thank rs8799
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear Guest. Thank you for taking the time to share your comments. We are glad to hear that you found everything great and we were able to exceed your expectations. Thank you so much for mentioning the hard work of the employees; every day they deliver an outstanding performance, gladly we will congratulate them on your behalf. We know how... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Located on a beautiful beach of the Mexican Rivera, overlooking the Sea of Cortez, The Inn at Mazatlan offers a relaxed and elegant atmosphere. Whether you are here on vacation, a romantic honeymoon, or attending a convention, take advantage of the tranquility, wonderful dining, exciting beach and ocean adventures. Just relax and enjoy warm golden sunsets and miles of pristine beach. ... more   less 

Additional Information about The Inn at Mazatlan

Address: 6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: RM366 - RM889 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Inn at Mazatlan 3.5*
Number of rooms: 215
Reservation Options:
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Also Known As:
The Inn At Mazatlan Hotel Mazatlan
Hotel Style:
#5 Romantic Hotel in Mazatlan
#6 On the Beach Hotel in Mazatlan
#6 Spa Hotel in Mazatlan
#9 Family Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from The Inn at Mazatlan staff and other travellers.
36 questions
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Questions? Get answers from The Inn at Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms face the ocean with balconies. One bedroom is very comfortable and you don't feel like you're staying in a hotel room.”
 of 5 bubbles sandrafL5969UH, 13 Nov 2016 | Read review
“Aztec tower from the 10th floor up have great views but are not super quiet. Inca has quieter rooms.”
 of 5 bubbles victoria584, 22 Sep 2016 | Read review
“Sometimes taking the stairs is quicker than the elevator.”
 of 5 bubbles Y1117FRelizabethf, 25 Aug 2016 | Read review
“Avoid rooms 301 through about 901.The noise from the cooling tower of the next door building is loud.”
 of 5 bubbles faldago, 30 Jun 2016 | Read review
“Room 2104 has a marvelous beach and swimming pool view”
  • View from the pool
 of 5 bubbles karife28, 30 May 2016 | Read review
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