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The Inn at Mazatlan

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The Inn at Mazatlan
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645 Reviews from our TripAdvisor Community

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Showing 447: English reviews
Albuquerque, New Mexico
Reviewed 3 December 2014 via mobile

Having stayed numerous times at different hotels in Mazatlan I thought Pueblo Bonito or El Cid could not be beat...Wrong!! The Inn at Mazatlan is my new home away from home!!! The staff are really superior to other hotels and it starts with Edwardo!! This gentleman will break his back to make your visit one not to forget!! He makes...

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Helpful?
1Thank Jodelkraut
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Jodelkraut It is always a pleasure to receive such a nice review of our resort and in particular of our helpful staff, Eduardo is a great asset to the Inn and we feel very proud to have him on board to provide the personal service that all our guest deserve; the destination is growing but so is our commitment...

Rancho Palos Verdes, California
Reviewed 2 December 2014

We have been guests here for ten years. The staff are always gracious and the service superb. In all my travels, this hotel is the cleanest I have been to. Good food and great happy hours help make this a perfect vacation spot.

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Helpful?
2Thank Marlene1953
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Marlene 1953 Your opinion is a motivation to my team, sometimes you do not need to say much to recognize when the job has been done well; from the porters, receptionists, maids, waiters, maintenance, chef; we all thank you for your support and loyalty during all these years and invite to keep coming back to your home away from...

Livingston
Reviewed 1 December 2014

Pool area was undergoing repairs from hurricane damage, but hotel did not advise us of this. Pool area was very crowded, not enough lounge chairs or umbrellas, no side tables and no beach lounges. Food was not great, and the drinks have absolutely no alcohol in them. This is a real rip off for the people who are paying for...

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Helpful?
Thank Patricia C
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Patricia C As our beach front wall is presently being renovated, the rest of our facilities are working in the best of its capacity and that could seem to create some crowd during a certain part of the day, after all our guest are looking for a little bit of sunshine. I only wish you could have shared your...

PEARLAND,TEXAS
Reviewed 1 December 2014

The hotel is in disrepair and the pool wait staff is almost nonexistant.The drinks are watered down and are priced with USA prices.No blow dryers in the suites and no ATM on property.I will not be back to this hotel

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Helpful?
Thank JLBAILEY1960
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear JLBailey 1960 Our resort is presently undergoing a necessary renovation of our seawall caused by the recent summer stormy season that affected our beautiful destination, however this is giving us the opportunity to create a nicer atmosphere of our common areas and offer an updated place for everyone to enjoy. We respect your perception on our bar prices since...

Calgary, Canada
Reviewed 30 November 2014

Stayed at The Inn last week,I must say It was not a relaxing trip. With the construction going on along the wall it was very noisy and busy. I understand the repairs are required but listening to a back hoe from 8 am till 9pm was a little much. Management should enforce the quiet time for the machines and pool...

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Helpful?
1Thank dan f
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Dan F We are terribly sorry to hear that the seawall renovation affected your recent stay at the Inn, under no circumstance there was an intention to disturb you since the construction process has a specific schedule designated on certain times of the day but not until late night, please accept our most sincere apologies on that; hopefully you...

Guadalajara, Jalisco, Mexico
Reviewed 27 November 2014

I was there for a weekend and it was a great experience, specially the service. if I could rate it more than excellent I would say. over my expectations. food, service and rooms are wonderful. I could say the service is the best differentiation over the other hotels in Mazatlan, staff made me feel like home and that is very...

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Helpful?
1Thank Norma B
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Norma: Thank you for sharing your comments on this important portal, we are delighted to know how much the service factor mean to you, in order to provide a great experience during your recent stay at the Inn; it is our true hope to have the pleasure of assisting you again in the near future. Best regards, Alberto Andrade...

Los Angeles, California
Reviewed 25 November 2014

I escaped down to the Inn for a short 4 day trip in November, however it was wonderful as always. I have been an owner for 30 years and feel that the Inn is my "home away from home". The staff are exceptional. I want to highlight a few. German is the absolute best waiter, anywhere even in the states....

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Helpful?
1Thank 220cli
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear 220cli Your comments could not be more refreshing than this, it is quite motivating receive them , especially coming from someone that has been our guest for many years and still takes the opportunity to share so many nice words of the resort, the staff in this particular time German at the restaurant, Adrian the concierge, Mónica front desk,...

Nelson
Reviewed 22 November 2014

Stayed here for a night while passing through Mazatlan. It was supposed to be a treat after some lesser motels on the trip. While the common areas were fine, the room was not. It was dated, and also showed a lack of maintenance, badly banged up wood work, chipped tile floors, rusty hardware etc. No drinking water was provided, something...

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Helpful?
1Thank Rick S
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Rick S I truly apologize for the inconvenient that your short stay with us may have caused, definitely that is not our standard for renting a room, there are some of our units that are in the process of being updated and improved to satisfy some basic demands like the ones that you already pointed out, we do certainly...

Reviewed 21 November 2014

We just spent a week at the Inn with our friends from Nov. 10-17 and we all had a fabulous stay. The Inn has a great staff, beautiful grounds and clean rooms. The food at the Papagayo Rest. Is excellent and the waiters are great! We're planning on returning in January and have been owners for 30 years. Suggestion- needs...

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Helpful?
2Thank Linda C
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Linda C It is so great to hear you enjoyed your stay at The Inn, no wonder this is just the best time of the year to visit Mazatlan and weather is perfect; thank you for recognizing the efforts of our team to provide you a beautiful stay and great food as well; we are constantly looking to increase...

Graham, Washington
Reviewed 21 November 2014

We spent two glorious weeks at the Inn. They were very accomodating, by allowing us to stay in the same unit both weeks. The front desk manager Eduardo was exceptional. He was very willing to assist as needed, and also helped my parents get into a perfect arrangement right next to their friends who were staying there as well. There...

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Helpful?
1Thank Janice D
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review

Dear Janice D There is always nice memories after being pampered by our friendly staff members the way they did with you, and that makes us feel very proud of the customer service all of them provide, every single touch counts when you are on vacation; I will make sure to let them know how much you appreciated their efforts;...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Room Service
Official Description (provided by the hotel)
Located on a beautiful beach of the Mexican Rivera, overlooking the Sea of Cortez, The Inn at Mazatlan offers a relaxed and elegant atmosphere. Whether you are here on vacation, a romantic honeymoon, or attending a convention, take advantage of the tranquility, wonderful dining, exciting beach and ocean adventures. Just relax and enjoy warm golden sunsets and miles of pristine beach. ... more   less 

Additional Information about The Inn at Mazatlan

Address: 6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: RM365 - RM1,391 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Inn at Mazatlan 3.5*
Number of rooms: 215
Reservation Options:
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Also Known As:
The Inn At Mazatlan Hotel Mazatlan
Hotel Style:
#5 Romantic Hotel in Mazatlan
#6 Spa Hotel in Mazatlan
#6 On the Beach Hotel in Mazatlan
#9 Family Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from The Inn at Mazatlan staff and other travellers.
43 questions
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Questions? Get answers from The Inn at Mazatlan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors better view”
P248MUwaynew, 12 Apr 2017 | Read review
“Pick upper floor for best views”
healsea, 10 Apr 2017 | Read review
“all rooms on upper floors of main tower have an ocean view.”
penelopel371, 30 Mar 2017 | Read review
“Any room on the tenth floor is awesome! The whole city at night is pretty, and ocean view is superb!”
BobR883, 30 Mar 2017 | Read review
“Don't depend on the pull out couch for a good rest!”
_linezj, 26 Mar 2017 | Read review
5 of 5