We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hotel Casa Dona Susana

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hotel Casa Dona Susana
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

724 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 581: English reviews
Start your review of Hotel Casa Dona Susana
 Click to rate
Rosemead
Reviewed 4 days ago NEW

Nice, friendly, clean, and well kept hotel. Adults only!!! Roof top pool is very nice and has an ocean view. Tucked away just off the main street and a block or two from the beach. Close to shopping, bars, coffee shops, and just about anything else you might be in the mood for.

Review collected in partnership with this hotel
 Report
Helpful?
Thank R5154RYricharda
Seattel
Reviewed 5 days ago NEW

First as a seasoned international traveler, I made some mistakes. The first was staying at a budget hotel, the second was paying upfront at check in for the entire 3 week stay (a practice that I should have questioned during check-in) and thirdly being intimidated by our current Presidents policies toward Mexico and as a result reluctant to demand a...

 Report
Helpful?
Thank travelerseattle
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear travelerseattle First I want to thank you for choosing Casa doña susana for your vacation and for taking the time to share you opinion from your recent stay. Please accept my biggest apologies that due to the high occupancy during your stay we weren't able to offer you a better room's location to make your stay an enjoyable one....

Philadelphia, Pennsylvania
Reviewed 5 days ago NEW

We spent 5 weeks in this hotel and it felt like home. There were no problems , no issues, no complaints.Everyone was friendly and helpful. we have been going there for years and will continue to do so. Our reservations are already in for next year!

Review collected in partnership with this hotel
 Report
Helpful?
Thank b1xj0dc
Cotati, California
Reviewed 1 week ago

Beautiful hotel, very friendly and helpful staff. close walking to beach, malacan and restaurants. quiet place. my room had a refrigerator, small stove and all cooking utensils, made it easy to fix my own breakfast

Review collected in partnership with this hotel
 Report
Helpful?
Thank trvlldy019
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear trvlldy019 We appreciate you have taken the time to share your review about your recent visit to Casadoña Susana. We are glad to read that you've enjoyed your stay. Looking forward to host you in a very near future. Sunny Regards Antonio Robles General Manager

Calgary, Canada
Reviewed 1 week ago

I really enjoyed the location, although a couple minute walk from the beach. It was quiet and an adult setting. The beach, the pool and the rooftop pool were all great atmospheres. Victor, at the poolside bar, was exceptional!! A standout personality and you couldn't ask for a better bartender. Betulious was the waiter we always looked for! We will...

 Report
Helpful?
1Thank LynnnieB
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear LynnnieB Thank you very much for your nice comments; it is great to hear know that you enjoyed your stay at casa doña susana. I will make sure to let Victor and Betulio know of your appreciation, and please come and stay with us in a very near future. Sunny Regards Antonio Robles General manager

Nacogdoches, Texas, United States
Reviewed 1 week ago via mobile

We had a decent stay, we booked last minute so we can't complain too much because Casa Dona Susana was one of the only places left with vacancy. The air conditioning works really well, the bed is very hard, the staff was nice and always greeted us. There is construction right next door that starts up at about 8 a.m.,...

 Report
Helpful?
1Thank Amy C
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Amy C First of all I want to apologize on behalf of all the staff for any inconvenience you may have encountered during your stay and also to thank you for sharing you review with us. We always like to know the positive and negative experiences our guests had to be able to improve and serve better. Looking forward...

Lethbridge
Reviewed 2 weeks ago

Location couldn't be better. Elizabeth at the front desk is very helpful and accommodating. Rooftop pool is lovely in spite of the condo construction going on next door. My sister and I have stayed here for the past 4 or 5 years and it will be our first choice next year.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Diane W
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Diane W First of all thank you very much for choosing us to be part of your vacation & for sharing with us your feed back. We seriously take all our guests comments in order to make the necessary corrections. Let me also thank for your compliments to Elizabeth. I will make sure to let her know about your...

San Diego
Reviewed 3 weeks ago via mobile

Had a short hen trip in March and decided to stay here. Great choice - less cost than PLA but had access to use their facilities. There is construction nearby but I had no problem with noise. Rooms vary greatly so you may want to check what's available when you arrive. Booking.com only gave us the option of a king...

 Report
Helpful?
Thank traveler_jenny_9
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear traveler_jenny_9 Thank you very much for the comments made about your experience in your last visit, we appreciate your feedback. As you know in Casa doña Susana we love to serve the guest and want good memories always carried for you. We hope to see you soon. Sunny Regards Antonio Robles General Manager

Tacoma, Washington
Reviewed 3 weeks ago

Located in the Zona Romantica in Puerto Vallarta. This hotel has 42 rooms on 4 floors surrounding a small courtyard open to the sky. We were woken by birds each morning as they have free rein of the facility. Rooms are small, but clean and comfortable. AC works very well and there are in-room safes. The king sized bed was...

 Report
Helpful?
Thank mdw771
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear mdw771 Thank you very much for taking the time to give us your comments. It is very nice to know that you enjoy our facilities and its surroundings. I will make sure to let everybody at the hotel your appreciation. Please if there is anything I could do for you on your next visit let me know! Sunny Regards...

NJ
Reviewed 3 weeks ago via mobile

So let's get this out of the way, anywhere you stay in PV right now is going to have some sort of construction noise as they are building numerous condo buildings all over old town. Yes they are building one of these buildings next door but to tell you the truth it really didn't affect us that much. People at...

 Report
Helpful?
Thank bearcj
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear bearcj We would like to express our most sincere gratitude for your positive comments on Casa doña Susana; we are committed to fulfill our guest’s expectations. We are glad you enjoyed your vacation experience with us. And very happy you enjoyed our three facilities and the beauty of our surroundings. Looking forward to host you again. Sunny regards. Antonio...

286 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (276)
Viewed
Hotel & Grounds (40)
Viewed
Room/Suite (42)
Viewed
View from Room (8)
Viewed
Pool/Beach Area (50)
Viewed
Family/Play Areas (2)
Viewed
Bathroom (5)
Viewed
Dining (8)
Viewed
Other (121)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (10)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (2)
Viewed
Pool/Beach Area (2)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Puerto Vallarta hotels
0.0 km away
Los Arcos Suites
Los Arcos Suites
#26 of 126 in Puerto Vallarta
489 reviews
0.1 km away
Playa Los Arcos Hotel Beach Resort & Spa
Playa Los Arcos Hotel Beach Reso...
#29 of 126 in Puerto Vallarta
2,427 reviews
2.2 km away
Buenaventura Grand Hotel & Great Moments All Inclusive
Buenaventura Grand Hotel & Great...
#22 of 126 in Puerto Vallarta
2,464 reviews
Show Prices
Show Prices
Show Prices
5.4 km away
Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Me...
#21 of 126 in Puerto Vallarta
1,621 reviews
2.3 km away
Villa Premiere Boutique Hotel & Romantic Getaway
Villa Premiere Boutique Hotel & ...
#7 of 126 in Puerto Vallarta
2,207 reviews
4.0 km away
Plaza Pelicanos Club Beach Resort
Plaza Pelicanos Club Beach Resor...
#45 of 126 in Puerto Vallarta
1,894 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 

Additional Information about Hotel Casa Dona Susana

Address: Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: RM233 - RM541 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Priceline, Orbitz, Hotwire, Hotels.com, Despegar.com, Cancelon, TripOnline SA, HotelQuickly and getaroom.com so you can book your Hotel Casa Dona Susana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#10 Best Value Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#16 On the Beach Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Dona Susana staff and other travellers.
41 questions
Ask a question

See all questions (41)

Questions? Get answers from Hotel Casa Dona Susana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we never saw a good room but they may have them.”
travelerseattle, 19 Apr 2017 | Read review
“Every room has its own character. Ask to see a couple.”
R914ASdianew, 6 Apr 2017 | Read review
“For a larger room, choose a balcony room.”
mdw771, 29 Mar 2017 | Read review
“We were on the first floor, and it was very quiet.”
theodorep402, 27 Mar 2017 | Read review
“Not recommended”
Urbanbob, 21 Mar 2017 | Read review
5 of 5