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Hotel Casa Dona Susana

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644 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Casa Dona Susana
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Showing 514: English reviews
Reviewed 15 December 2015

The hotel was very traditional and nice. Loved the roof pool So nice to relax up there in the evening after a long walk through town or the beach. Very clean nice room.Very centrally located.I was traveling alone and felt safe there.

Thank joyce r
Whistler, Canada
Reviewed 13 December 2015

We absolutely loved Casa Dona Susana! First time to PV but been to Mexico many times before. Usually stay in large all-inclusive hotels, but this time wanted to try something different - SO GLAD WE DID! This property is small and very comfortable and charming. Boni and his staff run the hotel like a family, and treat everyone so well....

Thank SunSeekers1973
Toronto, Canada
Reviewed 11 December 2015

actual visit date Jan 2013 Nice, quaint hotel right in the heart of the romantic district. Standard rooms are small but adequate and clean. The rooftop pool is really nice and peaceful. As this is intended as an adults only hotel it was free of kids which is super. If you take the all inclusive option the restaurant is at...

Thank Torontotraveller2014
Puerto Vallarta
Reviewed 10 December 2015

We stayed there for a whole week and just got back home. Location is walking distance to the beach and all the other bars and restaurants in the old downtown area. Staff and service was excellent. And the room was clean and cozy, and room was serviced fully every day with sheets and towels. If you end up going, say...

Thank Ron H
Lincoln, California
Reviewed 8 December 2015

Dona Susanna is a nice Mexican hotel with tons of character in a great location, close to beach and all the action. Package with Delta Airlines was a good deal. Staff friendly and very helpful. Internet worked well in lobby downstairs. Elevator sure helped getting around building and up to the rooftop pool where the water is crystal clear and...

1Thank pmac705
Reviewed 7 December 2015

This was my 50th Birthday vacation and once again the hotel and staff were AWESOME. They know us from previous visits and didn't even have to ask our names at check in. They had put confetti and balloons in my room for my Birthday which I LOVED. I cannot express enough how much I love this hotel and staff. Over...

1Thank marcan2000
Danville, California, United States
Reviewed 6 December 2015

Room: Everything we needed. Comfy bed, plenty of storage and surfaces to put stuff. Nothing too fancy but nothing shoddy. The only issue was our A/C unit which leaked quite a lot of water during a downpour outside. Location: Excellent. It is in the heart of Old Vallarta, easy walking distance to the beach and a lot of sights. Service:...

1Thank Wes W
Basalt, Colorado
Reviewed 4 December 2015

My wife discovered this wonderful boutique hotel in Old Town P.V. Clean rooms, friendly employees, a beautiful roof top pool with a 360 degree view. Plus they've added a Concierge named Bonifacio Rojas who is flawless. Professional & Courteous all day long! What a delight. He knows every Restaurant...so attentive to every need and detail. Boni even served us Margarita's...

Thank kcinbasaltco
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear kcinbasaltco Thank you so much, first of all for choosing Casa doña Susana to spend your vacation, and secondly for sharing your experience with us. We are more than happy to know that our service made a difference in your stay, as that is what makes Casa doña Susana such a special place... Our service! We make sure that...

London, United Kingdom
Reviewed 3 December 2015

I loved this place! Has an authentic and rustic charm you could never get at a big resort. The rooms are super clean. The bed huge and insanely comfertable. The rooftop pool is not over run and was a little oasis. The man who works on the concierge desk is fantastic. I would 100% reccomend, great value for money! :)

Thank Twigglets
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

DEar Twigglets Thank you so much for your visit and for leaving us your review. We feel so honoured to know that you consider us a great little haven in Puerto Vallarta and that you had a wonderful stay with us. Looking forward to host you again. Antonio Robles General Manager

Pendleton, Oregon
Reviewed 30 November 2015

Had a great time as always. Rained 2 days 😔 Had a nice balcony to sit on. Staff is always friendly and very helpfull. Love going down end of November to see all the Christmas decorations being hung or placed out.

Thank jsmalling2015

266 photos of this hotel

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 

Additional Information about Hotel Casa Dona Susana

Address: Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: RM288 - RM585 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#15 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Dona Susana staff and other travellers.
37 questions
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Questions? Get answers from Hotel Casa Dona Susana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front Rooms on Floors 2,3 & 4 have balconies, Back rooms are small and have one outside window, and other rooms look out over the courtyard. The first floor rooms may be a little musty, because the courtyard is open to the sky, and when it rains, its wet in the courtyard.”
 of 5 bubbles TimJ937, 3 Dec 2016 | Read review
“Room 307 is the best room in the house - Then 207”
 of 5 bubbles papabeechtoronoto, 1 Dec 2016 | Read review
“Choose a room with a balcony. ”
 of 5 bubbles KimSlenoPhotos, 1 Dec 2016 | Read review
“Ask for rooms at the back - quieter.”
 of 5 bubbles will-from-Calgary, 1 Dec 2016 | Read review
“Get a balcony”
 of 5 bubbles Snorkel4, 20 Nov 2016 | Read review
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