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Buenaventura Grand Hotel & Great Moments All Inclusive

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2,010 Reviews from our TripAdvisor Community

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There are newer reviews for Buenaventura Grand Hotel & Great Moments All Inclusive
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Showing 1,240: English reviews
Windsor, Canada
Reviewed 2 weeks ago via mobile

We chose this hotel for the location and in that sense, were not disappointed. It's wonderful to be able to walk within minutes to the malecon, and soak up the colourful atmosphere, day and night. Service at the hotel was excellent (except for the makeshift restaurant), and wait staff actually seemed genuinely friendly. The food at the relatively small buffet...

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Helpful?
2Thank rvannie
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear rvannie Thank you for sharing your recent stay with us. We are thrilled to know that you enjoyed our location and service staff. Our most sincere apologies for any inconvenience with the renovation may have caused, we will be sure to share your comments with management and reservations to ensure we are taking every step to inform our guests....

Springfield, IL
Reviewed 2 weeks ago

This hotel was a good option for our style. There are varied activities throughout the day/night (cooking demo, bingo, dance lessons, water aerobics, water volleyball, plus nightly entertainment). Some activities are sparsely attended, but at least the option is there if you want. Others resorts did not offer similar activities according to those we spoke to. The service was EXCELLENT....

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Helpful?
5Thank RHay
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear RHay First than all thank you very much for your kind comments and also for choosing and trust Buenaventura Grand & Great Moments as your home far away from home, this motivate us to continue improving to leave a positive mark on each and every one of our customers. Thank you as well for your comments on the downside,...

Reviewed 3 weeks ago via mobile

We just checked out of this hotel and we're glad to have left when we did. The first two days, we had to cope with the realization that our room would face an alley with old cars and no good view, our bathroom had cracks in the walls from water damage, our beds (yes they gave us two queens when...

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Helpful?
3Thank Aysar R
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear Aysar R I would like to say that I appreciate the time you took to share with us your experience. I want to let you know that I feel truly sorry that we could not fulfill your expectations, it is very disappointing. Thank you for pointing out the positive aspects you have found on the other hand I really...

California
Reviewed 3 weeks ago via mobile

I was very pleasantly surprised with this hotel. It's in the middle of a renovation so there's some small thing's to deal with but the lobby, pool, restaurant and gym were all very nice. Our room was good but we spent very little time in it. The staff though is AMAZING! Everyone was so nice. By the end of the...

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Helpful?
3Thank jasonhjasonh
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear jasonhjasonh Thank you very much for providing your comments about your vacation at Buenaventura Grand. We are delighted to learn your trip was great and you enjoyed the facilities. Comments like yours inspire us to continue creating ideal vacation experiences. We truly look forward to serving you again in the near future! Cordial Greeting Sayuri Ferral

Pittsburgh, Pennsylvania
Reviewed 3 weeks ago

The hotel was filled with nice and friendly staff to assist you with your needs. They were really helpful and they wanted you to have an enjoyable time. The room was spacious and clean, with a view of the pool area. The food was average, but enjoyable. The entertainment was exceptional. The location was great. It was located downtown, which...

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Helpful?
3Thank Barb L
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear Barb L Thank you for taking the time to provide us your detailed feedback about your recent stay at Buenaventura Grand. We are delighted to learn your trip was fun and you enjoyed our facilities, the accommodations and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our...

Regina, Canada
Reviewed 4 weeks ago via mobile

So with the good there are always some hiccups. It have some tequila and you will be okay! The rooms were clean and a good size. The rooms are a bit dated but still mainly in good shape. When we arrived the safe, remote and sink were not working but this was fixed very quickly. The air conditioner blows over...

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4Thank treetopshot999
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear treetopshot999 I am delighted to know about the great time you had in our lovely hotel in all areas as our rooms, food and of course our wonderful, friendly and professional staff, they are always willing to go the extra mile to pamper our guests and make them feel special. And I am very pleased that we could do...

San Francisco, California
Reviewed 4 weeks ago

Pros: Stellar service from pool, bar and meal staff. Everyone greeted you with a smile, conversation and genuinely wanted you to have a good time. I'm a nervous traveler and felt very welcomed. Amazing spa for a good price, very clean, welcoming and clearly a well-trained team. I had the deep tissue. You cannot beat the view and listening to...

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Helpful?
2Thank cm_sanfran
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear cm_sanfran Thank you in advance for your very valuable commentary and observations. We will work more deeply with the staff so that our attention is taken care of with all our guests, taking care of even the smallest details. We have taken very into account your very valuable suggestions. We hope to see you soon here again and witness...

Aldergrove, Canada
Reviewed 4 weeks ago

This was our second time staying here in the last two years. We last stayed in 2014 and not a lot has changed. This time we had a fourth floor ocean view room. Great view from the room and it was very nice waking up to the sound of the ocean rolling in each morning and when going to bed...

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Helpful?
3Thank Jon W
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear Jon W I really appreciate you took some of your time to share your comments and get feedback about your experience in your recent visit to this your home Buenaventura Grand & Great Moments. Our commitment is and will be continue to offer memorable experiences for our guests at each visit, and I am pretty pleased to know that...

Saskatoon
Reviewed 4 weeks ago via mobile

We visited Buenaventura Resort in March 2016. Location is great, walking distance to the malecon. The food was very good, rooms were nice and clean. The only thing I wish this resort had is some nightly entertainment. They had one night of kareoke and one night with a band. Those ended by 9pm. There is absolutely nothing to do in...

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Helpful?
1Thank Kristie1977
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear Kristie1977 Thank you very much for your kind comments on your recent stay with us. It pleases us that all aspects of our Hotel were to your liking as our food and of course our wonderful staff. The fact you share your experience with us motivate us to continue improving to leave a positive mark on each and every...

Reviewed 4 November 2016 via mobile

I have to admit that I was pleasantly surprised, I traveled to Mexico many times for pleasure,this time I took newlywed with me and we had a blast, the staff was very helpful and courteous, most of them speak English and go out of their way to make you feel good,,we had the pleasure to enjoy the food,the pool and...

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Helpful?
5Thank conmale
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear Guest, We feel very glad to know that you have enjoyed our staff kindness, our facilities and of course our delicious food. Thank you as well for your comments, these comments allow us to concentrate our efforts in those areas aiming a more pleasant stay for you. It would honor us immensely to have the privilege to host you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Treat yourself to an unequalled all-inclusive resort experience at the best location in Puerto Vallarta. Beach, sunshine, tropical setting, vibrant spaces with color and joy, we provide everything you're looking for. A breath-taking place to relax and enjoy a fun-filled getaway. Buenaventura Grand Hotel & Great Moments invites you to enjoy its all-inclusive program with its excellent cuisine, as well as numerous activities suitable for the entire family. Our 234 rooms and suites include all of the comforts and amenities you'll require for an unforgettable stay, regardless of the purpose of your trip. ... more   less 

Additional Information about Buenaventura Grand Hotel & Great Moments All Inclusive

Address: Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: RM749 - RM1,525 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Buenaventura Grand Hotel & Great Moments All Inclusive 4*
Number of rooms: 225
Reservation Options:
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Also Known As:
Buenaventura Grand Hotel Puerto Vallarta
Buenaventura Puerto Vallarta
Buenaventura Hotel Puerto Vallarta
Buenaventura Grand Puerto Vallarta
Buenaventura Beach Hotel Puerto Vallarta
Hotel Style:
#17 Spa Hotel in Puerto Vallarta
#18 Luxury Hotel in Puerto Vallarta
#22 On the Beach Hotel in Puerto Vallarta
#34 Family Hotel in Puerto Vallarta
#38 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Buenaventura Grand Hotel & Great Moments All Inclusive staff and other travellers.
133 questions
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Questions? Get answers from Buenaventura Grand Hotel & Great Moments All Inclusive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“West side of building facing the ocean.”
  • Resting in room one hour before sunset, you can see ocean from our bed.
 of 5 bubbles zhivago1955, 8 Dec 2016 | Read review
“Get a room facing the beach or the pool. The outer rooms face the streets and side ally which are incredibly noisy.”
 of 5 bubbles maricela2183, 8 Dec 2016 | Read review
“Ask for ocean view!”
 of 5 bubbles hannah, 6 Dec 2016 | Read review
“Ask for an ocean view apartment”
 of 5 bubbles X2320UPanthonym, 4 Dec 2016 | Read review
“The higher the floor the better the view of the bay and sunsets.”
 of 5 bubbles kenbF3363YL, 29 Nov 2016 | Read review
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