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Playa Los Arcos Hotel Beach Resort & Spa

Olas Altas 380 Col. Emiliano Zapata, Puerto Vallarta 48380 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 01/12/21
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Free cancellation until 06/12/21
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Traveller (2389)
Pool & Beach (452)
Videos (1)
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 03/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Playa Los Arcos Hotel Beach Resort & Spa
Updated 03/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#40 of 148 hotels in Puerto Vallarta
Hotel Playa los arcos Beach resort & spa es un Resort en Puerto Vallarta frente al mar con una excelente ubicación Más que un hotel, Playa Los Arcos Hotel Beach Resort & Spa, es una opción de hospedaje única donde se combina la comodidad, tradición y excelencia en los servicios, completamente remodelado para brindarle unas vacaciones inolvidables. Playa Los Arcos Hotel Beach Resort & Spa, es un encantador hotel tipo boutique de exquisito estilo colonial mexicano, un lugar íntimo, y especial ideal para familias, parejas, lunamieleros, así como para quienes solo buscan simplemente una escapada a la playa.
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Room & Suite (430)430
Full view
Property amenities
Free parking
Bar / lounge
Children's television networks
Children Activities (Kid / Family Friendly)
Car hire
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Entertainment staff
Evening entertainment
Walking tours
Kids club
Kids pool
Taxi service
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Massage chair
Neck massage
Waxing services
24-hour security
Baggage storage
Currency exchange
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
First aid kit
24-hour front desk
Express check-in / check-out
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Private balcony
Cable / satellite TV
Complimentary toiletries
Room service
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
Mountain view
Ocean view
City view
Pool view
Non-smoking rooms
Family rooms
Good to know
Centrally Located
Languages Spoken
English, Spanish
4318Reviews193Q+A100Room tips
Traveller rating
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Popular mentions
Jeffrey S wrote a review 6 Jun
Tacoma, Washington140 contributions73 helpful votes
Have been here twice in 2021 and really enjoy so much about Los Arcos. The staff is very friendly and professional. For Los Arcos it's all about Location, Location, Location; perfect stepping off spot for all the Old Town has to offer. While the rooms are very basic as far as amenities go, the beds are comfortable. I believe they've renovated some of the rooms, I've just not had the opportunity to stay in one yet. Front Desk: Check in can take some time, as they front desk personnel are very thorough to make sure everything is all set. Really no issues with the front desk other than long wait times. Very helpful staff who will also take care of scheduling your COVID test before flying home. Speaking of COVID test, they do them at their boutique hotel across the street. Super easy process. Rooms: As I said, the amenities are very basic - small bottle of shampoo and small bars of soap. They do provide two small bottles of water per day, which is a plus. I've had issues with water temperature. Pools: I've been here in both February and June. The pool felt pretty perfect in Feb, but is bathwater warm in June. The small adult pool is cooler and feels much better. The hot tub is nice, just wish the jets were positioned differently. Being in the pool with a cold beverage around Sunset is the PERFECT way to roll into the evening in PV. Food: I did not do the all inclusive package and quite frankly wanted to explore as many different restaurants in the area as I could, but I did enjoy some guacamole by the pool which was outstanding. Overall I love this hotel and will be back again!
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Review collected in partnership with this hotel
Date of stay: June 2021
Sleep Quality
Response from Ramón Tapia, Director General at Playa Los Arcos Hotel Beach Resort & Spa
Responded 2 days ago
Dear Mr. Jeffrey S Thank you for taking the time to leave us an excellent comment, for us all comments are very important, they help us to know that we are offering an excellent quality service, it's very pleasent to hear that all our services to lived up your expectations and that you enjoyed your stay with us. Thank you for your visit and preference. Sincerely General Manager
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Ana wrote a review 4 Jun
3 contributions
Que stayed here because of the excellent location near the malecón and in zona romántica right on the beach but will look for a different hotel next time. The room, bathroom and parts of the pool sitting areas smelled really bad. Staff was not welcoming at all and not very helpful. Just one example, on the day we were checking out we PAID for late checkout and requested some towels but were told towels are only changed once a day and would be replaced when we left for the new guests. For all we spent there letting us use two towels shouldn’t break the budget. Don’t take your bracelet off because they will have security escort you to the front desk. If you need anything from the concierge expect long waits as she was almost never there and made things as difficult as possible when she wasn’t giggling with coworkers or texting on her cell phone.
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Date of stay: June 2021Trip type: Travelled with family
palomerao89 wrote a review May 2021
Tulare, California1 contribution
This Hotel was amazing me and my family will continue to stay here when we go to Vallarta, my kids had a blast in the pool and being able to walk out to the beach and all the small shops around the hotel great experience 100% recommended
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Review collected in partnership with this hotel
Date of stay: May 2021
Sleep Quality
Response from Ramón Tapia, Director General at Playa Los Arcos Hotel Beach Resort & Spa
Responded 1 week ago
Estimada Palomerao89 Muchas gracias por su comentario y por compartir su experiencia con nosotros, para nosotros es muy agradable oír que disfruto mucho de su estancia en familia y de nuestra ubicación privilegiada cerca de todo lo mejor que Puerto Vallarta tiene para ofrecer, esperamos verlos pronto disfrutando de todos nuestros servicios en familia. Gracias por su visita. Sinceramente Gerencia General.
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Alex A wrote a review May 2021
Los Angeles, California1 contribution1 helpful vote
I gave them a star because of their convenient location, but that’s it Rooms are dark and small. It’s very noisy if your room is remotely close to the street. Every morning at 7 am they have loud garbage trucks pick up Not sure why it takes them 30 -40 min to do so but noise and smell they make are unbearable. I complained to the front desk and asked them to relocate us They offered no apology and no help. Their restaurant serves boring mediocre food. Their pool is always overcrowded mostly with kids. Another annoying part was interesting rule that they made in regards to the visitors, since we had friends staying at different hotels. You can not invite anyone in to join you for tea or jacuzzi. Your friends will be intimidated and kicked out . We complained to the manager who said “ oh it’s because of the Covid “ BUT if you pay them 300 pesos ( about 12 USD) you can have people over and I guess all Covid related concerns disappear too. Total BS .
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Date of stay: May 2021Trip type: Travelled as a couple
1 Helpful vote
Petie24601 wrote a review May 2021
Saint Paul, Minnesota27 contributions30 helpful votes
Pros: The location! it can't be beat! you are close to everything; shopping, restaurants, entertainment, the beach. Its all an easy walk. The hotel was clean, the bartenders were amazing. Cons: The swimming pool! I was looking forward to hanging around the pool, reading, cooling off in the pool, having a beer. That all changed when i went into the water. It felt more like a hot tub and was totally useless as far as cooling a person off. I was wondering why nobody was in the pool during the day, they were probably in their room cooling off. The adult pool was also way too warm. The outdoor temperatures were in the 80s and 90s, unfortunately so was the pool. I checked where the water was coming into the pool and it was actually hot. The only way to cool off was the shower by the beach entrance or the AC in your room. This alone gave this resort a one star. Now to the big one: On our second night there, a little after nine o'clock at night, when the fireworks were going off, we were in bed when someone walked into our room. They said housekeeping but when they heard our voices they took off. I jumped out of bed and went to the hallway and there was nobody there. I called the front desk and they said they would have security check it out. I never heard back from them for several days so I went to the front desk to find out what, if anything, they learned. I was told the hotel was safe and security would be around, nothing about what happened and they were even sorry it happened. I was visiting with another guest after this happened and her husband had his tablet stolen from his room. Again, little or nothing was done. I told the front desk that somebody there must have a room key and is using it to access peoples rooms. Again, I was treated like I was being paranoid. It really was frightening to have this happen and to wonder every night if it would happen again and even if the hotel was taking this seriously! It didn't seem to us that they were. This resort could be amazing, the location is perfect, the pool (AKA hot tub) area is beautiful and with a little updating the rooms could be gorgeous. However, we will never return. I could maybe live with the hot pool, but worrying about someone walking into your room when you are sleeping at night is not something I will do again. We stacked up our luggage etc. every night in front of the door to give us extra warning if it happened again. Not a fun way to spend your once a year vacation.
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Date of stay: May 2021
US$73 - US$202 (Based on Average Rates for a Standard Room)
playa los arcos hotel beach puerto vallarta, playa los arcos hotel beach resort and spa, playa los arcos puerto vallarta
MexicoJaliscoPuerto Vallarta
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Frequently Asked Questions about Playa Los Arcos Hotel Beach Resort & Spa
Which popular attractions are close to Playa Los Arcos Hotel Beach Resort & Spa?
Nearby attractions include Act2PV (0.4 km), Lucy's CuCu Cabana (0.3 km), and Cassandra Shaw Jewelry (0.3 km).
What are some of the property amenities at Playa Los Arcos Hotel Beach Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Playa Los Arcos Hotel Beach Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Playa Los Arcos Hotel Beach Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Playa Los Arcos Hotel Beach Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Playa Los Arcos Hotel Beach Resort & Spa?
Conveniently located restaurants include Maria Baja, Poblanos Cocina Mexicana, and Bravos Restaurant Bar.
Are there opportunities to exercise at Playa Los Arcos Hotel Beach Resort & Spa?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Playa Los Arcos Hotel Beach Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Playa Los Arcos Hotel Beach Resort & Spa?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (5.9 km).
Does Playa Los Arcos Hotel Beach Resort & Spa have any great views?
Yes, guests often enjoy the harbour view available here.
Is Playa Los Arcos Hotel Beach Resort & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.