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Westin Resort & Spa Puerto Vallarta

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Westin Resort & Spa Puerto Vallarta
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1,648 Reviews from our TripAdvisor Community

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Showing 1,392: English reviews
England
Reviewed 5 days ago NEWvia mobile

This hotel is very dated and way below the standard I expect, and am used to, from The Westin. It feels like it is a 70s hotel that has not had a major update. The room was adequate with a nice sea and bay view from the 10th floor. I was not impressed with the open shutter window through from...

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Helpful?
1Thank saramarsdenille
Eduardo B, General Manager at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear saramarsdenille, On behalf of the management and staff of The Westin Resort & Spa, Puerto Vallarta, I would like to offer you our most sincere apologies for the inconveniences experienced during your stay. The comfort you derive from our facilities and service is our main objective. Rest assured that we strive to anticipate your needs and are committed to...

Seattle, Washington
Reviewed 5 days ago NEW

We stayed in a junior suite and it was a lovely private spacious room. Bathroom had skylights, view of the ocean and pool and a tub on the lanai. Front Desk were friendly and helpful. The pool maintenance seemed to be going on all the time. Drilling, grinding, planting, cleaning, etc. Seems the earliest you could go to the pool...

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Helpful?
Thank cocokac
Eduardo B, General Manager at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear cocokac, Thank you for your valuable feedback. We are glad to know you enjoyed your stay with us and loved your room. The marina is within a 5 minute walking distance. We hope to see you back soon. Best regards, General Management

Michigan
Reviewed 1 week ago via mobile

Our family stayed here for 2 nights using spg points (only 7000 points per free night which is pretty "cheap" for a resort property) ... since it was so few points I didn't have super high expectations but was pleasantly surprised! Pros: Pools! Wow- tons of pool space, shallow areas good for kids, hot tub, swim up bar, shaded and...

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Helpful?
1Thank cmusalsa
Eduardo B, General Manager at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear cmusalsa, Thank you for your valuable feedback. The comfort you derive from our facilities and service is our main objective. Rest assured that we strive to anticipate your needs and are committed to ensuring your total satisfaction. We sincerely hope we can make your time with us a memorable experience by exceeding your needs the next time you visit....

Saskatoon
Reviewed 1 week ago via mobile

We stayed at the rain tree resort RCI part of the Westin spa Large two bedroom with a full kitchen and dining room very old town Mexican they are refurbishing all the bathrooms right now which do need to be done good service A helpful staff friendly Within walking distance of the marina which has great restaurants Large bathroom lots...

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Helpful?
Thank Derykkk
Eduardo B, General Manager at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Derykkk, Thank you for your feedback. Hope to see you back soon. Best regards, General Management

San Francisco, California
Reviewed 1 week ago

I had booked this location for my first time visiting Puerto Vallarta in september. After an amazing experience and the wonderful hospitality received by the staff, I can say with confidence that I will return to this location. Dannae and Rolando at the Front Desk were amazing! They were professional and knowledgeable of the area. On our first night, Rolando...

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Helpful?
Thank BubbleTina
Eduardo B, General Manager at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear BubbleTine, Thank you for your valuable feedback. We appreciate your time to acknowledge the great service given to you by Dannae, Rolando and Miguel. We strive to always be of great service. We hope you come back to Puerto Vallarta and to this your home away from home we will be waiting for you with our arms open. Until...

Hudson, Iowa
Reviewed 2 weeks ago

Spent a week in mid-November and had everything was very nice. Special thanks go to Josefina and ESPECIALLY Danny at the front desk for all of there help straightening out our reservation problems (made by our travel agent). They were super accommodating and helpful. Miguel and the rest of the staff at the beach bar were wonderful. The food at...

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Helpful?
Thank shar0nc0ry
Eduardo B, General Manager at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Shar0nc0ry, Thank your for you valuable feedback. We are always happy to be of service and I will pass your thanks to Josefina, Dany and Miguel who are more than glad to have made your stay the best it could possibly be. Stay well and until next time, General Management

Houston, Texas
Reviewed 2 weeks ago

We love this hotel.We were already here 5 times and will come again.This is one of the best hotels in the city.Location and service are excellent.Restaurants are good.Hotel is modern and very clean.Easy walking distance to the marina with restaurants.

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Helpful?
Thank _yevgen1
Eduardo B, General Manager at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear _yevgen1, Thank you for your valuable feedback. We are more than glad to know you love this your home away from home. We are always happy to be of service to you. Best regards, General Management

Pasadena, California
Reviewed 3 weeks ago

Palm trees everywhere, literally 100s. The pool is magnificent with blue tile and islands, with a swim up bar. The was the most beautiful of the hotels I saw in Puerto Vallarta. The services is great, and saw a turtle laying her eggs at midnight on the beach.

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Helpful?
1Thank PilotMichael
Eduardo B, General Manager at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear PilotMichael, Thank you for your valuable feedback. We are glad to know you enjoyed your stay with us. We love our palm trees and worked around them. Hope to see you back soon. Best regards, General Management

Palo Alto, California
Reviewed 4 weeks ago via mobile

The location is nice. On the beach, near the harbor and near the airport. However, the hotel is severely dated and needs to be redone. The architecture is kinda interesting. Weird, but interesting. The staff however, is poor. They need to fire the staff and completely redo the hotel to enter the 21st century. My issue was the front desk....

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Helpful?
2Thank Will E
Eduardo B, General Manager at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Will E, Thank you for your valuable feedback. On behalf of the management and staff of The Westin Resort & Spa, Puerto Vallarta I would like to offer you our most sincere apologies for the inconveniences experienced during your recent stay. We sincerely hope you will consider staying with us shall your travel plans ever bring you back to...

Anchorage, Alaska
Reviewed 4 weeks ago via mobile

Location, Location, Location. Right across from the marina. Easy walking distance to the marina plaza area with all the restaurants and shops. Strategically located further north taking advantage of the sea breeze. Hotels closer to town without that breeze seem 10 degrees hotter. Overall I have nothing but good things to say about my stay at the PV Westin. The...

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Helpful?
Thank Mtaylor000
Eduardo B, General Manager at Westin Resort & Spa Puerto Vallarta, responded to this review

Dear Mtaylor000, Thank you for your valuable feedback. We are more than happy to know you enjoyed your stay with us and we were happy to be of service. As you said we are strategically located were we can take advantage of the sea breeze. We do hope to see you very soon. Until then. Best regards, General Management

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Westin Resort & Spa Puerto Vallarta

Address: Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: RM498 - RM1,629 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Resort & Spa Puerto Vallarta 4*
Number of rooms: 280
Reservation Options:
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Also Known As:
Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
Westin Resort And Spa Puerto Vallarta
Westin Puerto Vallarta
Westin Regina Puerto Vallarta
Puerto Vallarta Westin
Westin Hotel Puerto Vallarta
Westin Resort Puerto Vallarta
Hotel Style:
#12 Top resorts Hotel in Puerto Vallarta
#14 Business Hotel in Puerto Vallarta
#16 Spa Hotel in Puerto Vallarta
#16 Luxury Hotel in Puerto Vallarta
#21 On the Beach Hotel in Puerto Vallarta
#25 Romantic Hotel in Puerto Vallarta
#27 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Westin Resort & Spa Puerto Vallarta staff and other travellers.
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Questions? Get answers from Westin Resort & Spa Puerto Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can upgrade the junior suite is worth it!”
 of 5 bubbles cocokac, 3 Dec 2016 | Read review
“Know what you want on vacation...culture or luxury.....the hotel is total luxury with great service....”
 of 5 bubbles dfrench2015, 1 Nov 2016 | Read review
“ask for highest floor for best view of ocean”
 of 5 bubbles VladoLaGrange, 28 Oct 2016 | Read review
“Upgrade to the Grand Beach Club or the jacuzzi room - you won't be sorry”
 of 5 bubbles amcdo1997, 21 Oct 2016 | Read review
“The 14th floor rooms have an amazing view!”
 of 5 bubbles AlexisDawn77, 18 Oct 2016 | Read review
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