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The Westin Resort & Spa, Puerto Vallarta

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The Westin Resort & Spa, Puerto Vallarta
The Westin Resort & Spa, Puerto Vallarta
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1,761 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Resort & Spa, Puerto Vallarta
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Showing 1,493: English reviews
Reviewed 3 weeks ago via mobile

The manager of the hotel , Augustine is rude and they don't know how to treat their guests even though we were spg platinum members. They spoilt our experience at the end. We asked them to change some currency as we required some local currency for expenses outside the hotel we were sent to get out passports and later told...

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Helpful?
Thank Siddhant D
Eduardo B, Guest Relations Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Dear Siddhant D, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We would like to be in touch with you, could you please send your contact information to the email dany.garcia@westin.com to follow up. Be well.

Kolkata (Calcutta), India
Reviewed 3 weeks ago via mobile

The hotel was overall good. But the front desk manager does not know how to speak to guests. He is rude and abrasive. Being an SPG platinum member for about one year now and never been treated like this at any of their other properties across the world. After such treatment I will never return to this hotel/resort and urge...

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Helpful?
Thank 121shubhamb
Eduardo B, Guest Relations Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Dear 121shubhamb, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We would like to be in touch with you, could you please send your contact information to the email dany.garcia@westin.com to follow up. Be well.

Redondo Beach, California
Reviewed 3 weeks ago

The hotel is located away from the downtown area. You arrive in an open lobby area with lots of ocean breezes. The front desk staff is courteous and their english is very good. Bellman who showed us to our room was very efficient and friendly. Rooms are a long walk from the elevator unless you have a room within the...

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Helpful?
Thank nativecagal
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Hello nativecagal, Thank you for your valuable feedback and great detailed description. We are perfectly located within a 5 minute ride to the airport, 5 minute walking distance to the Marina boardwalk and a 20 minute ride to downtown. Hope to have the opportunity to host you again in the near future. Stay well.

Reviewed 3 weeks ago via mobile

Check in was very easy and fast. Rooms are up to date large and very nice. Pools and swim up bars are great. Beach is very nice. Lots of places to eat in hotel. Large Marina cross the street. Lots of shopping, places to eat and night life. Very close to airport. Would highly recommend a stay here.

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Helpful?
Thank Frank D
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Hello Frank D, Thank you for your valuable feedback. We know you had a great time and hope to host you again. Stay well.

Reviewed 3 weeks ago

Entire Wedding Group stayed here recently. Wonderful atmosphere and the staff was amazing. The pools have a slanted entry which can cause you to slip in faster than you want but also serve as a mini slide in the water. I only point this out because a few friends slipped in with their phones in hand. The bar closes a...

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Helpful?
Thank Thoma B
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Hello Thoma B, Thank you for your feedback and suggestions. Stay well.

Houston, Texas
Reviewed 3 weeks ago via mobile

Pros: beautiful interior, rooms, and a gorgeous pool. This hotel has canopy style lounge "beds" by the beach. The staff is very friendly and helpful with all of your questions. Cons: the beach front is not suitable for swimming. The beach area is a very small section, the waves are very rough, and you do not see the blue/green water...

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Helpful?
1Thank Nadia T
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Esteemed Nadia T, Thank you for your feedback. The comfort you derive from our facilities and service is our main objective. Rest assured that we strive to anticipate your needs and are committed to ensuring your total satisfaction. We sincerely hope we could host you again shall your plans ever bring you back to Puerto Vallarta. Best regards, General Management

Waterloo, Canada
Reviewed 3 weeks ago via mobile

We truly enjoyed this place. Beautiful balcony views. Pool and beach exactly what we had hoped for. The food needs work but there are many options near by. Fitness room outstanding. Staff wonderful specifically the cleaning staff. I travel a lot and stay in Starwood hotels as often as I can. This place keeps up a great tradition. We were...

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Helpful?
Thank Paul B
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Hello Paul B, Thank you for your valuable feedback. Hope to see you again in the near future. Stay well,

Urbandale, Iowa
Reviewed 3 weeks ago

This is the 2nd time we've come here. We love it! Everyone is so friendly and helpful! A special thanks to Hugo who stands out front greeting people and helping us get a taxi. He is great! We love our room with a view. Coming from cold Iowa this is the perfect escape. Came here for our 38th Anniversary. Never...

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Helpful?
1Thank Paula452
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Hello Paula452, We know you had a great time and hope to see you back soon so you may continue to enjoy our activities and facilities. Stay well.

Westport, Connecticut
Reviewed 3 weeks ago

Just returned from a very enjoyable week at the Westin Puerto Vallarta. To begin with the standout aspect of this hotel: the service, which is truly noteworthy in every way. From the front desk and concierge, to the pool bar and restaurant staff, to the spa and, especially, the bellmen, everyone you encounter here is eager to assist in a...

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Helpful?
Thank WalkerWine
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Esteemed WalkerWine, Thank you for your feedback. I apologize for any drawbacks and assure you of our commitment to quality service. We sincerely hope we could host you again shall your plans ever bring you back to Puerto Vallarta. Be Well, General Management

Philadelphia
Reviewed 3 weeks ago via mobile

Our story starts in June of last year- we got a great deal on an ocean view king room here as our base of operations in our wedding venue search. We loved the room, service and resort. It was the perfect venue for us , but we didn't initially consider the Westin for our wedding because we thought it would...

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Helpful?
Thank orthobass
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Hello orthobass, Thank you for your valuable feedback and once again congratulations on your wedding. We will pass on your aknowledgements to Clara. Stay well.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about The Westin Resort & Spa, Puerto Vallarta

Address: Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: RM505 - RM1,462 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa, Puerto Vallarta 4*
Number of rooms: 280
Reservation Options:
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Also Known As:
Westin Resort And Spa Puerto Vallarta
Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
Westin Puerto Vallarta
Westin Regina Puerto Vallarta
Puerto Vallarta Westin
Westin Hotel Puerto Vallarta
Westin Resort Puerto Vallarta
Hotel Style:
#11 Top resorts Hotel in Puerto Vallarta
#14 Business Hotel in Puerto Vallarta
#17 Luxury Hotel in Puerto Vallarta
#17 Spa Hotel in Puerto Vallarta
#21 On the Beach Hotel in Puerto Vallarta
#25 Romantic Hotel in Puerto Vallarta
#27 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort & Spa, Puerto Vallarta staff and other travellers.
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Questions? Get answers from The Westin Resort & Spa, Puerto Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not hesitate to make a reservation here! Great hotel and great service!”
 of 5 bubbles CT_Traveler1515, 19 Mar 2017 | Read review
“Rooms on the 8th floor and higher have great views”
 of 5 bubbles WyantsLouisville_CO, 17 Mar 2017 | Read review
“Higher Floors are worth it.”
 of 5 bubbles 610joshb, 15 Mar 2017 | Read review
“Higher floors will have a more unobstructed ocean view.”
 of 5 bubbles X9860VKlaurak, 14 Mar 2017 | Read review
“Do not choose rooms in the middle of the resort or your view will be obstructed”
 of 5 bubbles 17JaneM, 13 Mar 2017 | Read review
5 of 5