A MODERN FAMILY-FRIENDLY ENVIRONMENT The ambiance here at the Crown Paradise Club Puerto Vallarta, All Inclusive Resort is one of casual family fun. Our oceanfront resort was designed with myriad places to have fun and relax with an aquapark with 9 slides a pirate ship and a castle, big jacuzzi with swim up bar for adults, 3 a la carte restaurants and more... All the fun for big and small!
Av. de las Garzas #3, Puerto Vallarta 48333 Mexico
Name/address in local language
Crown Paradise Club All Inclusive Resort Puerto Vallarta
7,827 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Crown Paradise Club All Inclusive Resort in Puerto Vallarta seems to have its share of critiques, with numerous guests feeling let down by the resort's value, pointing to problems with amenities and cleanliness. Room conditions, including maintenance and air conditioning, have also been a source of discomfort for many visitors.
Despite this, some acknowledge the resort's diligent daily upkeep and its prime location near the ocean and local attractions. The atmosphere is divisive, with entertainment being both a hit and a miss, and while the service is often commended for its friendliness, issues with efficiency and communication are noted.
Location
Convenient
Atmosphere
Rowdy
Rooms
Neglected
Value
Budget-friendly
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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We stayed for seven days at the end of February and early March with a group of 18 family and friends. The Crown Paradise club in Puerto Vallarta is a family all-inclusive resort. The staff is friendly and accommodating. The grounds were impeccable and constantly being maintained. We stayed in the honeymoon suit. The honeymoon suit was large and spacious. The other rooms used by the group were tailored to the specific family size and needs. The front desk staff and concierge helped our group with a variety of issues and their responsiveness was quick, efficient, and with a great attitude.
The wedding department prepared everything that we requested in order to conduct a symbolic wedding. They were incredibly helpful which allowed us to enjoy the time there as apposed to worrying about the ceremony’s details. We even made a change to the venue the day of the ceremony and the staff accommodated immediately. I cannot properly convey how helpful and accommodating the wedding department was.
The food was very good and plentiful. The housekeeping staff was in everyday and our suit was cleaned and restocked with water every day. The in room fridge was restocked every day and when we asked for additional water it was brought in by staff within the hour. The TV in the suit stopped working. When we called it in, it was replaced by maintenance within the hour.
For meals you have a buffet, but for dinner there are also several restaurants that you can make daily reservations for. The pools and Jacuzzi were clean and heated. The recreation staff had constant programming in the main pool for those who wanted to partake.
Due to its location on the beach there was a constant breeze and the views were fantastic. The beach itself was well maintained, clean, and cabanas and lounge chairs were provided for ocean side tanning and relaxation.
Overall we would recommend this resort and would stay there again. Conducting a wedding was incredibly easy and made the ceremony an occasion that we will always remember and cherish.
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Date of stay: February 2020
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crown Paradise A, Gerente at Crown Paradise Club All Inclusive Resort Puerto Vallarta
Responded 30 Mar 2020
Dear Riff, We would like to first of all to thank you for your kind review of your recent holiday with us at Crown Paradise Club Puerto Vallarta. Such a friendly review our hotel is of course a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. The fact that the detailed service and care of our guests from the friendly staff in our hotel have had the desired effect makes us very proud indeed. Let us assure you that we have passed your amazing compliments to our colleagues. Again we thank you for your pleasant review of our hotel and hope to welcome you back in a near future to your home Crown Paradise Club Puerto Vallarta. Sincerely, Abel Castro General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I travel to various parts of MX every month. This hotel is small, but very personable. Quite close to the airport and local shops and restaurants. Rooms are tidy. I upgraded to a honeymoon suite, ocean front and the value was exceptional. Tipping the cleaning staff $20CAD did not seem to be enough to get the mini bar re-stocked or a fancy towel animal on the bed. Haha. Seems like a great place for families as well. Also watched a lifeguard save the life of a child who was unconscious by the pool.
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Review collected in partnership with this hotel
Date of stay: February 2020
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crown Paradise A, Gerente at Crown Paradise Club All Inclusive Resort Puerto Vallarta
Responded 24 Feb 2020
Dear Sean, We would like to thank you for your fantastic review about your last stay at Crown Paradise Club Puerto Vallarta. It is our pleasure to read that you enjoyed our location and that our team was very helpful and kind. We hope to welcome you back at our hotel in the future. Sincerely, Abel Castro General Manager
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We have stayed here many times and every time it gets better and better. The staff are SO welcoming, helpful and friendly that it feels like coming home to family when we come here. The food in the buffet seemed even better than ever this time, and the food and service in all of the three specialty restaurants was absolutley first rate!! We were especially pleased to see that all the chaise lounges at the pools now have signs forbidding reserving them - long overdue and a great idea. Also, the "Adults Only" rule at the adult pool was enforced quickly on the two occasions that we saw children in the pool area. All in all, our favourite place to vacation!!!
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Review collected in partnership with this hotel
Date of stay: January 2020
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crown Paradise A, Gerente at Crown Paradise Club All Inclusive Resort Puerto Vallarta
Responded 3 Feb 2020
Dear Mrs. JJJones, Thank you for the great feedback. We are delighted you enjoyed Crown Paradise Club Puerto Vallarta, and you had much fun. We hope to see you again pretty soon to enjoy another memorable stay. Sincerely, Abel Castro General Manager
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We have "upgraded" our room three times (paid extra each time) and we still have a room with two broken windows (open air broken, so wasps and bugs fly into our room constantly), infested with Ants, no hot water, and the phone line doesn't work.
In order to bathe our children I've been microwaving water and sponge bathing. It is incredible. Also, this is advertised as a family resort, however there is no ice cream at this resort. How is it possible to have a family resort with no day time ice cream for kids?
The pools are jam-packed with people, shoulder to shoulder. There is literally no way for us to let our kids swim in them. The only possible explanation for this is that the hotel must issue day passes to locals to use the pools. There is no way they could be this full with only hotel guests.
That beautiful boardwalk on the photos? Boarded off - not accessible, it has a locked gate. There is also a crushingly loud group of musicians that play all day on the beach - this is not a pleasant band like we heard at the other resorts, it is a few guys with two massive speakers blasting and it is awful.
There is also no coffee. I have been told for three days that the coffee machine is broken, so I cannot get a coffee. After 7:00am, the food buffet has coffee, but you must sit inside, no social distancing, and you cannot get a cup of coffee to go. So, I decided to order tea. Sorry, only chamomile.
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Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crown Paradise All Inclusive Resort, Director General at Crown Paradise Club All Inclusive Resort Puerto Vallarta
Responded 31 Dec 2020
Dear Guest, Thank you so much for sharing your experience. Your comments are much appreciated as they work as a powerful tool to pinpoint our opportunity areas. This office is aware of your dissatisfaction and on behalf of Crown Paradise Club Puerto Vallarta we extend our sincere apologies for the inconveniences you encountered during this visit. Unfortunately, we have not registers about your feelings during your stay among us to recover your trust and your holidays could result favourable. Always we do ask to our guests approach with our Concierge Team or Manager Team, they are able to handle any issue to improve our guest's experience. Again, thank you for your feedback. Sincerely, Abel Castro General Manager
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We came back again to this friendly resort for a relaxing family vacation.
The location on the beach is great for watching the ships come in and helping my son when he lost his hat.
The cleaning staff was great and our room was spotless each day.
Lucy and the ladies bringing drinks to the poolside loungers were great too!
Our room on the 4th floor had a great view, but it was a bit noisy due to the rooftop A/C units above.
The food was good overall and our dinner at La Piazza with service from Jordan and Hugo was fantastic!
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crown Paradise A, Gerente at Crown Paradise Club All Inclusive Resort Puerto Vallarta
Responded 2 Mar 2020
Dear John, Thank you very much for your kind review about your recent visit at Crown Paradise Club Puerto Vallarta. We are very happy to read that you enjoyed again of all facilities and the amazing service from our staff. On the other hand, we appreciate your kind feedback about the noise, that we will transfer this theme to our Maintenance Manager to take measures. Again, thank you for your time and sharing your review, we are excited to welcome you back in a near future to your second home Crown Paradise Club in Puerto Vallarta. Sincerely, Abel Castro General Manager
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This is the fourth time we have stayed at the Crown Club and sadly it is going to be our last. I want to start by saying that the staff are trying their best and are working so hard to make you welcome but unfortunately they are not being supported by the decision makers.
These are "different times" and all businesses are trying to do more with less but this backfires when you are in the hospitality trade and you simply don't have enough staff working to get the work done.
The common areas are not being looked after. The beach is not being groomed so you will come down to dirty loungers, tables, debris all over. This was every single morning. The floors and stairways are not being cleaned so they are sticky and full of stains. A napkin and hamburger with fries stayed on the ground level stairs for 3 days before being removed. In previous years you would always see a staff member cleaning these areas first thing in the morning, not this trip.
The check out process is agony! We waited 25 minutes to check out, the front desk are painfully slow. I think he was a manager who eventually processed us because I approached him to say we were worried that we would not be ready for our airport transfer. He was actually part of the problem because while one of the receptionists was telling people who were jumping the queue to go to the back he decided he was going to create another queue for arrivals, which pushed us back several people? Here is another point on this. Check in is 3 pm, check out time is noon so why were they processing people who were checking in before people who needed to check out? The process should be check outs first and when they are done we will process the in check in's. We were stuck behind a bus load of arrivals (around 40 people in all). Very chaotic and disorganized. Unfortunately that was our last impression of the hotel and that is what cemented our decision that this would be our last stay at the Crown.
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Review collected in partnership with this hotel
Date of stay: November 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crown Paradise All Inclusive Resort, Director General at Crown Paradise Club All Inclusive Resort Puerto Vallarta
Responded 17 Nov 2020
Dear Smarejka, Thank you for making Crown Paradise Club Puerto Vallarta the hotel of choice for your recent holiday. Your review is another incentive for us to continue working in a positive and motivated fashion to give our absolute best so our guests feel as comfortable as you were. We would like to express our appreciation for your helpful feedback and we will certainly be making sure it is brought to the attention of the appropriate management. We thoroughly appreciate the importance of such details as they assist us in our quest to provide our guests with the very best experiences whilst in our hospitality. Again we thank you for your kind words and look forward to your next visit to Crown Paradise Club in Puerto Vallarta. Sincerely, Abel Castro General Manager
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We have st\yed at the Crown Paradise Cliub or on occasion the CP Golden for the last 8 years. The CPC is an excellent place for us to bring the grand children. The Palapa buffet is consist quality with varied theme nights. There are 3 specialty restaurants which are easy to book 24 hours in advance. Over the last two years,CPC is heavily booked on the weekends, beyond its capacity. This taxes pool side space and the dining facilities to the point of being a major deterent. CP Golden does not suffer this issue. The staff are very friendly and readily address any of ones requests. Violeta and Francisco of the concierge department clearly enjoy their positions and make sure one has an excellent vacation
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Date of stay: February 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crown Paradise A, Gerente at Crown Paradise Club All Inclusive Resort Puerto Vallarta
Responded 13 Mar 2020
Dear Guest, Thank you very much for having some minutes of your time and sharing this kind review about your recent stay at Crown Paradise Club. Is a delight to read the amazing service provided by our Concierge Team. It will be a pleasure to pass your compliments to them. We are looking forward welcome you again to your home away from home in a near future. Sincerely, Abel Castro General Manager
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First of all Raul the waiter at the buffet was excellent! He gave our family first rate service! Other than him, the staff wasn’t great. Our family room didn’t have a curtain when we arrived and multiple requests didn’t get it resolved. The kids/baby paradise people didn’t seem to enjoy kids and interacted with them as little as possible.
As mentioned, our family room wasn’t great. The room was worn and a little dingy. The door to the patio didn’t close correctly (or lock). The beds were motel 6 quality. On the other hand, our parents came and their room was MUCH nicer on the adult side.
The kids pool was great for our 4, 6, and 8 year old kids. The other pools were good too. The beach area was nice although the sand can be a little coarse in spots. Water was warm and the temp was perfect during spring break. The kids also enjoyed the super hero themed n/a drinks from the bar.
The buffet food was ok and it changed themes each day. The dinner restaurants we attended were good, but reservations can be a little difficult. There is a service charge for room service, but it’s reasonable (70 pesos I believe).
Overall, there were a few things they could have done better but my family enjoyed our vacation here.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crown Paradise A, Gerente at Crown Paradise Club All Inclusive Resort Puerto Vallarta
Responded 30 Mar 2020
Dear Kelly, Thank you for making Crown Paradise Club Puerto Vallarta the hotel of choice for your recent holiday. Your review is another incentive for us to continue working in a positive and motivated fashion to give our absolute best so our guests feel as comfortable as you were. We would like to express our appreciation for your helpful feedback and we will certainly be making sure it is brought to the attention of the appropriate management. We thoroughly appreciate the importance of such details as they assist us in our quest to provide our guests with the very best experiences whilst in our hospitality. Again we thank you for your kind words and look forward to your next visit to Crown Paradise Club in Puerto Vallarta. Sincerely, Abel Castro General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi we have been to crown paradise at least 5 times and never disappointed. What may need to be upgraded is not an issue as the staff and management really goes out of their way to make sure you enjoy your stay. I want to add a special shoutout to Fernando breakfast waiter ,he always remembers what you like and has a very pleasant way about him. He certainly started my day off in the right direction. I hope all the staff and management stays safe and make it through the covid 19 pandemic . I would like to note that even the zip line staff was wiping and spraying the gloves with Lysol disinfectant which is known to kill the Coronavirus ,I’m impressed and will be back.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crown Paradise A, Gerente at Crown Paradise Club All Inclusive Resort Puerto Vallarta
Responded 30 Mar 2020
Dear Fred, Thank you a lot for sharing your feedback here about your recent stay at Crown Paradise Club. We are happy to read that you had another great time with us. The security and healthy of our guest now more than ever is our priority and we appreciate you had featured. We are looking forward welcome you back to your home away from home Crown Paradise Club in Puerto Vallarta. Sincerely, Abel Castro General Manager
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Was very dissatisfied upon arrival. I travel to Mexico often and this resort had the least amount of security. Checking in wasn’t welcoming at all. Got to the room, furniture was stained and outdated. Had to switch rooms twice. Once switched to a decent room felt like I was pulling teeth to get clean sheets. Had to go complain to manager showing pictures of the brown stains all over the sheets. Was put in a standard room the next day. I was finally comfortable. No poolside service, not much variety at the buffet, make sure you schedule early for the restaurant’s, and room service doesn’t exist. They ignore the phone. So make sure you eat before everything closes. The only thing that went smoothly was the check out process.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crown Paradise All Inclusive Resort, Director General at Crown Paradise Club All Inclusive Resort Puerto Vallarta
Responded 27 Jul 2021
Dear Theresa, We really feel sorry to read we did not reach your expectations and that you have disappointed feelings about your stay. As we are at any time trying to meet all clients expectations and as we are taking guests comments (either positive and/or negative) and criticism very seriously. We always forward the provided information to the related departments for internal processing as a way of continuous improvement, such as we will pass through your experiences to the involved department to avoid any further disappointments in the future. Apologize for not having responded at your expectations and we hope to have another chance to welcome you back in a near future and you can have a better stay. Sincerely, Abel Castro General Manager
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Yes they will have a schedule of daily events at the kids club. They have an amazing zip line which the kids can do multiple times. They will also have other fun activities throughout the day. Our 6 year old daughter loved the pizza making activity, birthday party, crafts activities, pool games, scavenger hunt.
There are more places to choose from in the Puerto Vallarta area.
PRICE RANGE
RMÂ 840 - RMÂ 1,208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crown paradise club puerto vallarta hotel puerto vallarta, crown paradise hotel puerto vallarta, playa de oro
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
254
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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