We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Calle Pelicanos 311 Marina Vallarta, Puerto Vallarta 48354 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
13 people are viewing this hotel
Booking.com
US$555
View deal
Free cancellation until 18/11/21
Reserve now, pay at stay
Prestigia.com
US$465
View deal
Destinia.com
US$568
US$421
View deal
SAVE US$147
Free cancellation until 14/11/21
Expedia.comUS$567
Hotels.comUS$567
FindHotelUS$568
View all 16 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (2161)
360
Panoramas (23)
Room & Suite (788)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
Learn more
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
Read more
Updated 03/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Casa Velas
Updated 03/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 148 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
GreenLeaders Gold level
Casa Velas is an intimate boutique hotel for adults 18 and over, surrounded by the natural beauty of Puerto Vallarta. With a colonial-style architecture resembling the old Mexican haciendas, this hotel boutique invites to relaxation at the lush gardens, outdoor terraces and Private Beach Club, where vistas to the Mexican Pacific can be enjoyed. Your stay at any of the 80 suites will signify restoration and delight for the senses. Enjoy haute cuisine by renowned chefs at 2 restaurants and 2 bars; Private Beach Club; sybarite and cultural activities; and Spa. Our Luxury All Inclusive concept: • Personal concierge • 24-hour suite service • Private terrace or balcony with sitting area • Living room with sofa • Daily-stocked in-suite minibar • Nespresso coffee maker • Pillow menu
Read more
Full view
Property amenities
hotel_amenity_free_parking
amenity_free_internet_title_ad3
hotel_amenity_adult_pool
amenity_fitness_center_title_ad3
hotel_amenity_bar_lounge
hotel_amenity_bicycle_rental
hotel_amenity_golf_course
hotel_amenity_airport_transportation
hotel_amenity_parking
hotel_amenity_hot_tub
hotel_amenity_outdoor_pool
hotel_amenity_heated_pool
hotel_amenity_sauna
hotel_amenity_restaurant
hotel_amenity_swimup_bar
hotel_amenity_entertainment_staff
hotel_amenity_shuttle_bus_service
hotel_amenity_car_hire
hotel_amenity_taxi_service
hotel_amenity_spa
hotel_amenity_couples_massage
hotel_amenity_facial_treatments
hotel_amenity_foot_massage
hotel_amenity_full_body_massage
hotel_amenity_hand_massage
hotel_amenity_head_massage
hotel_amenity_manicure
hotel_amenity_massage
hotel_amenity_massage_chair
hotel_amenity_neck_massage
hotel_amenity_pedicure
hotel_amenity_salon
hotel_amenity_steam_room
hotel_amenity_adults_only
hotel_amenity_24_hour_security
hotel_amenity_baggage_storage
hotel_amenity_concierge
hotel_amenity_currency_exchange
hotel_amenity_gift_shop
hotel_amenity_sun_loungers_beach_chairs
hotel_amenity_sun_umbrellas
hotel_amenity_dry_cleaning
hotel_amenity_laundry_service
Show more
Room features
hotel_amenity_blackout_curtains
hotel_amenity_bathrobes
hotel_amenity_air_conditioning
hotel_amenity_desk
hotel_amenity_housekeeping
hotel_amenity_coffee_tea_maker
hotel_amenity_flatscreen_tv
hotel_amenity_bath_shower
hotel_amenity_room_service
hotel_amenity_telephone
hotel_amenity_wardrobe_closet
hotel_amenity_bottled_water
hotel_amenity_iron
hotel_amenity_laptop_safe
hotel_amenity_private_bathrooms
hotel_amenity_minibar
hotel_amenity_complimentary_toiletries
hotel_amenity_hair_dryer
Show more
Room types
hotel_amenity_pool_view
hotel_amenity_bridal_suite
tags_category_tag_non_smoking_rooms_1
hotel_amenity_suites
Good to know
HOTEL CLASS
HOTEL STYLE
hotel_style_tag_9704
hotel_style_tag_16551
Languages Spoken
hotel_amenity_english, hotel_amenity_spanish
1946Reviews204Q+A100Room tips
Traveller rating
  • 1,688
  • 153
  • 58
  • 29
  • 20
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Bruce F wrote a review Yesterday
Phoenix, Arizona6 contributions
We selected Casa Velas solely from the photos we saw on their website and the various reviews we read on line. But no way did we expect what we experienced during our stay. Beautiful grounds, classic architecture and the most amazing service we have ever received anywhere. The friendly, helpful and extremely talented staff will be the longest lasting takeaway from the trip for us. We were only in Casa Velas for six days, but came home totally relaxed and reenergized! We’ll definitely return to Casa Velas, and very soon!
Read more
Date of stay: June 2021Trip type: Travelled as a couple
Helpful
Share
hknudsen_24 wrote a review 3 Jun
Lexington, Kentucky19 contributions15 helpful votes
My husband and I made our second trip to Casa Velas in May 2021, and stayed in a Wellness Suite. We had a very good time, but while I want to be able to give it five stars, it just did not quite reach that level this time around is mainly related to the quality of the food and the limited options. But let me start with what was truly excellent: The staff are outstanding. They are lovely, kind, and will do everything they can to help you have a great vacation. In the spa, we had really wonderful treatments by Adriana and Yolanda—they are top-notch at massages and reflexology. At Emiliano, we had fantastic service at dinner from Rocio and at breakfast, from Janet and Elena. At the Tau Beach Club, everyone is wonderful, but Enrique and Benny truly stand out for excellent service. We also felt incredibly safe because of the COVID precautions. First off, nearly all the time we spent in public spaces was outdoors (tables at Emiliano, obviously tables at Tau). There aren’t indoor corridors to get from your room to the lobby (which was inside, but staff were masked with face shields and work behind plexiglass). Every staff person was masked at all times. And it’s a very small resort, so there’s plenty of space between loungers and Bali beds at both the main pool at Casa Velas and at the Beach Club. It all helped us feel the most normal that we had felt in well over a year, and for that I am truly grateful. Also, it was so helpful to have the COVID testing done on-site—the concierge made the reservation for it without us even having to ask, and it took just a few minutes to complete. The results were in our email inbox the following morning (day before our flight) so we could relax and enjoy our last full day of vacation. The facilities—grounds, pools, loungers/Bali beds, as well as our room—are kept very clean. Speaking of our room, the Wellness Suite is two levels (bedroom and full bath upstairs, living and dining space plus a half bath downstairs) and was wonderful. Very comfy bed and the maid service kept everything spotless. I had wondered how I’d feel about the exercise bike being in the bedroom of the Wellness Suite, but my husband used it three times so it was great to have it. The outdoor hot tub on the second floor was also fun to get into, along with the dipping pool on the ground floor. Also, the grounds at Casa Velas are just beautiful, with towering palms and lovely flowering bushes. It’s just a very peaceful place for a vacation because it is small (88 rooms, probably only 30% of them occupied while we were there) and the people who stay there are looking to relax. But the reason that I cannot give it five stars this time around is because of the food situation. In January 2020, we visited Casa Velas and the food was AMAZING. On that first visit, there were a lot of choices at both Emiliano and the Beach Club, plus Emiliano had incredible theme nights where the chef offered a five course meal (or you could still order from the regular menu). I completely understand that these theme nights are not feasible given the limited number of guests. And I can see why it’s necessary to cut back on the number of entrees at lunch and dinner to some degree. But it’s gone too far: At Emiliano, the lunch & dinner menus are the same, and there are five entrees, I believe. At dinner, there was one entrée special each night. It just was not enough variety for a one week stay. Even if there had been two entrée specials each night, that would have made a big difference and made things much less monotonous. We also had some trouble with food being very over-salted, and we both ended up with stomach troubles at the midpoint of the week (and since we did not have any food outside the resort, I’m afraid the source had to be either Emiliano or Tau Beach Club). These things just didn’t happen during our first visit. I’ve shared this with Casa Velas via their survey and did get a nice response from the General Manager. I hope the food situation improves because there are so many things to love about Casa Velas. Other changes just to be aware if you’ve been to Casa Velas in the past: There are no daily activities (again, totally understandable because of COVID) but the gym is still open. The hydrotherapy amenities at the spa are not open (these used to be included with your massage service)—again, totally understandable. There were some nights at Emiliano with a guitarist (who was quite good), but not the variety in types of music that they had last time. Hopefully when the pandemic is over, all those things will be back. Oh, and Emiliano has shifted to a casual dress code (which is fine) instead of requiring long pants for men. Also, do be sure to read the fine print of your reservation. Our week at Casa Velas included access to a restaurant at Grand Velas in Nuevo Vallarta for dinner one night. We went to Piaf which was really delicious. Casa Velas provides a shuttle out there, but you will need to take a taxi home (about 220 pesos). Piaf was definitely worth the trip, and I’m so glad we went. But I would not have known this if I hadn’t seen it on the reservation confirmation (it was not mentioned it at check-in). Also, the Wellness Suite comes with one 50-minute massage per person which it clearly says on their website, but it was not mentioned at check-in. I was glad I knew about it so that I could point it out when we made our reservation for Spa services. Overall, we still love Casa Velas, and I know that we’ll go back at some point. We will probably wait until 2022 in hopes that they can get back to having more guests and then will be able to bring back some of the things that we loved so much from our first visit. But I am still very grateful that we were able to go this year, even with some of the hiccups with the food.
Read more
Date of stay: May 2021
Value
Service
userrating.prompt.190
Room Tip: Room 501 is a Wellness Suite and it is fantastic
See more room tips
1 Helpful vote
Helpful
Share
Response from Geraldine Zaragoza, Director General at Casa Velas
Responded 1 week ago
Thank you for sharing with us your in-depth comments and perceptions on this, your second visit to Casa Velas Boutique Resort. As the hotel director, I keep a very close watch on our guest's feedback, whether by electronic survey, online reviews, or in person. That invaluable information has contributed greatly to our plans as we continue forward and which has comfortably placed us where we are now near the top of the list of Mexican All-Inclusives as voted on by thousands of travelers. Another positive aspect of the many you listed is a surge in traveler interest in Casa Velas. And that is a tremendous sign that we are moving ever closer to normality. Thank you again for bringing your concerns to my attention. I apologize for not reaching your expectations during this visit. You can be assured that as we move forward, your comments will make us a better hotel. Until next time, I place myself at your service for all your future vacation needs. Take care, GERALDINE ZARAGOZA HOTEL MANAGER CASA VELAS
Read more
Anthony D wrote a review 3 Jun
New Braunfels, Texas314 contributions211 helpful votes
First, the positives: beautiful (gorgeous) pool and grounds; super quiet (almost too quiet); not a lot going on and very few visitors; our room was nice especially the marble bathroom; most of the staff was very nice and tried their best; we were allowed to dine at their sister hotel, the Grand Velas for one dinner (we did and the French restaurant there was great; unfortunately it's located 20 minutes away from Casa Velas by taxi and we had to provide our own transportation both ways). Negatives: The food! The food is not good. It's definitely not what you expect from an accommodation with this price tag - $600 / night. It's nothing special. Many of our fellow travelers opted to go and pay (again) at other restaurants in town rather than dine again at Casa Velas. It's an all-inclusive, eating is a big deal!. The drinks were definitely not from top-shelf liquors. The menu is extremely limited. My wife got sick during out stay there. We are not a 100% sure why and the cause might have been from a source outside of the hotel but one wonders. It's been hard for Casa Velas and every hotel in PV and all over the world this past year +. While we understand that, we did pay top dollar and this is definitely not a place that we would want to come for a special occasion. Thus, the purpose of this review. We hope it helps you.
Read more
Date of stay: May 2021
Cleanliness
Service
userrating.prompt.190
Room Tip: ask to see the rooms at check-in; they have many available and they vary in quality
See more room tips
2 Helpful votes
Helpful
Share
Response from Geraldine Zaragoza, Director General at Casa Velas
Responded 1 week ago
Thank you, Anthony, for bringing your feelings and concerns to my attention and also for allowing me the opportunity to apologize for not reaching your expectations, specifically with our culinary program. You can be assured that my executive chef and I are looking into your stay to look for areas for improvement. Also, your health is of great importance for us, and we are ensuring that our food handling and preparation processes are strictly adhered to by everyone in our gastronomic division. Again, my apologies for not delivering the wonderful vacation experience that we are renowned for. I do hope, however, that the many positive aspects of your stay entice you to return to in the future. As always, I place myself at your service for all your future vacation needs. GERALDINE ZARAGOZA HOTEL MANAGER CASA VELAS
Read more
Maria R wrote a review 1 Jun
2 contributions
Stayed here recently and really loved it! The service is impeccable- Brenda, the activities coordinator, found us a number of fun adventures, including a trip to Sayulita, and she even accompanied us for the entire day and translated. She was so friendly and kind to us. The food and drinks at the resort and Tau beach club were also wonderful. The property is beautiful and clean, and very quiet. We had breakfast on our porch every morning to the sound of wild birds. Thank you Casa Velas for a wonderful vacation!
Read more
Date of stay: June 2021
ur_question.prompt.11
Cleanliness
Service
Helpful
Share
Response from Geraldine Zaragoza, Director General at Casa Velas
Responded 1 week ago
Thank you so much, Maria, for reserving with Casa Velas and for taking the time to share your delight with other first-class travelers. The central location of Casa Velas allowed you to venture off and immerse yourself in the sights and sounds of this beautiful region. There truly is nothing better than returning to the resort's freshness and comfort after a long day of exploring the Northern Coast. And having our knowledgeable Brenda as your tour guide will guarantee that you'll have a fulfilling adventure and come back with glowing memories, interesting insights on the local culture, and of course, hundreds of photos to share with friends and loved ones back home. Maria, we hope that the wonderful success of this experience brings you back to our doors very soon. We will be more than pleased to become your traditional vacation setting. As always, we place ourselves at your service for all your future vacation needs, GERALDINE ZARAGOZA HOTEL MANAGER CASA VELAS
Read more
Mark Jordan wrote a review Apr 2021
Martinez, California2 contributions
This is the second time in 2 years that we have stayed here. The hotel is exceptional. The staff are very friendly and courteous. They cannot do enough for you. We enjoyed the ambience and the clean and safe environment. The Chef was terrific and very dedicated. Geraldine who manages the property was professional and always looking out to provide the very best for her guests. We are already planning a third trip. 10 out of 10 or more for this All inclusive. :)
Read more
Date of stay: April 2021
ur_question.prompt.11
Service
userrating.prompt.190
Room Tip: Every room is perfect.
See more room tips
Helpful
Share
Response from Geraldine Zaragoza, Director General at Casa Velas
Responded 30 Apr 2021
Thank you so much, Mr. Jordan, for thinking so highly of us and going the extra mile to share your thoughts and feelings with the world. We are highly proud of the achievements we've made over the years, but our most prized accolade has to be your fulfillment and the great satisfaction of all who honor us with their reservation. On behalf of the talented staff that I am blessed to have, I thank you for making Casa Velas an integral part of your travel plans. We look forward to your 3rd visit to this paradise and continue providing you a "10 out of 10" vacation experience. Until next time, my friend, we remain at your faithful service. Thank you, GERALDINE ZARAGOZA HOTEL MANAGER CASA VELAS
Read more
Previous
123456
PRICE RANGE
US$438 - US$617 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa velas boutique resort, hotel casa velas boutique
FORMERLY KNOWN AS
the Regent hotel and Quinta Real
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
81
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing