My husband and I were given this trip as a Christmas gift. The staff was over the top friendly. It is a family resort so there were a lot of kids. Elena, our housekeeper, always cleaned our room perfectly and was extremely kind. No complaints and would definitely recommend it for families.
My family and I stayed 5 nights here and definitely we will come back, the COVID protocol measures that are taken here are seriously, the occupancy is no more than 25%, no buffets, everything is à la carte, ask for Armando and Alejandro in the mexican restaurant, Carlos, Ismael and Rafael in the pool area are awesome, Martha in entertainment. Due to the COVID situation most of the kids activities are closed however my kids enjoyed the stay, don’t doubt it, stay here.
We had been visited to Puerto Vallarta many times; however, this is our first stayed at Fiesta Americana resort. The most special guest experience with the resort was our beaches server: Mr. Carlos, he very attentive and remember our food and drinks, For the most part, I would highly recommend this resort to anyone who wants to be pamper and enjoy their vacation.
These hotel is old, so there are some issues with items not looking brand new. My sink was not draining when we first arrived, and our luggage did not get delivered to our room until 45 mins later. But once I called to address the issue, the problem was fixed promptly. The food is above average, and definitely worth the price you pay. The hotel manager Mario came to us the first day at breakfast to introduce himself, and to make sure that he'll be available if we have any issues at all. He's constantly walking around, so very accessible. Our housekeep in room 206 (MarieCruz) made our experience over the top. Everyday she'll make our room spotless and fold my kids personal blankets and do different poses with their stuff animals. It really made us feel at home, when my 10 year daughter wrote a note to thank her, she wrote back and added flowers and folded napkins to make our experience over the top. We are so blessed to have spent time at this hotel, and many thanks to all the hard working staff that make our trip so memorable. Mucha Gracias, and to all travelers, remember to tip, the staff are one of the hardest working people I've seen in any hotel in North America.…
Location is perfect. Minutes to Marina & Zona Romantica. Walking distance to shopping centers, restaurants, bar and grill! Decided just chill in the hotel, no problem. People are nice, excellent customer service. Awesome food. Multiple Bars & Restaurants. Few yards to the beach or lounge at the pool.
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