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Sunscape Puerto Vallarta Resort & Spa

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Sunscape Puerto Vallarta Resort & Spa
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728 Reviews from our TripAdvisor Community

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Showing 438: English reviews
saskatchewan
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed yesterday NEW

We stayed at the Sunscape from Nov 14-28. Had a room on the 18th floor. We were very impressed with the service. Pros: Staff was second to none. A few of the standouts were Leon, the food manager. Ernesto, Adriane and Ricardo in the world cafe. After the first day they remembered what we drank and liked to eat. Just... More 

Helpful?
Thank pvis4me
Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

Just a short stay here - lots of great options for kids and for the price great food quality and service. Always someone around to help with any questions and find you a beverage. BUT BEWARE their room categories are misleading - so regardless of what they call the room if you book a lead-in (the cheapest) you are not... More 

Helpful?
Thank canadia123
1 review
Reviewed yesterday NEW

great position,close to airport and town..lobby area great,lots of help from Miguel,Hector and rest of staff.Coco bar nice ,sandwiches,cakes,fruit,coffee,tea....pool area need more umbrellas,...website saying 3 pools,but we didn't see it.only one large pool.Our room 529,is one with great ocean view,two balconies.Not enough place for clothes,but bed was good.World cafe is good with great people helping around.Ernesto,"captain" Mario in first shift,and... More 

Helpful?
Thank Dragan T
Puerto Vallarta, Mexico
1 review
Reviewed yesterday NEW

This has been a great place and experience for us and the other travelers we have spoken to as well. Many from Canada. We have found the food and service good. We have the honeymoon suite and I love it! Yesterday we had a couples massage on the beach with waves crashing below and it was amazing! Both Sharon and... More 

Helpful?
Thank alindal984
Juneau, Alaska
Level Contributor
53 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 2 days ago NEW

First is location. Great spot - centrally located and not far from the airport or bus stops. And the front line staff that greet you are wonderful. However, before staying at Sunscapes, one needs to know who they are really staying with. The facility has multiple marketing partners with various blocks of rooms in different parts of the hotel. And... More 

Helpful?
1 Thank AKTraveler2012
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 days ago NEW

We were there in November with a group of 17 people to renew our vows, for a promise of a free wedding, But to get this free wedding you had to book 5 double rooms to be able to get this free pkg ( which we had 6 rooms).The free wedding so to speak ended up costing us, the free... More 

Helpful?
1 Thank jay-dcbc
Appleton, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

The service here was excellent. Alejandro, Carlos and Jose Luis were awesome in the bar areas. Francis was awesome around the pool. She was always busy moving but always took out the time to smile and chat for a minute. At the world cafe buffet restaurant we were treated like friends always from Ernesto, Mario, Miguel , Elmer Gustavo and... More 

Helpful?
1 Thank Brenda M
Clinton, Illinois
2 reviews
Reviewed 4 days ago NEW via mobile

This place was amazing! It is 10 minutes from the airport, we were welcomed by staff immediately with drinks. Johnathan and Eduardo were fantastic and made the place feel like home. All staff were so helpful! I couldn't have asked for a better vacation.

Helpful?
Thank shelbid1
North Saanich, Canada
1 review
Reviewed 4 days ago NEW

We arrived on a Sun. when there were a lot of locals staying the week-end, but during the week there were less people and children. I then thoroughly enjoyed my stay - had a few complaints about the room - lack of hangers, facecloths, etc. which was resolved right away.. I complained about the lack of whole oranges and bananas... More 

Helpful?
Thank elap400
Palm Springs, CA
2 reviews
Reviewed 4 days ago NEW

Please thank Mario and Luis for professionlism in food service Could not have been more attentive. So many staffers to thank from Front Desk to Activities ( Water aerboics the best) Liked the 9 PM evening highlights. All inclusive the only way to go.

Helpful?
Thank Billybama

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Free Breakfast
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away. 320 guestrooms and suites feature a private furnished balcony with stunning views of the bay, a mini-bar, air conditioning and a flat screen TV. Sunscape Puerto Vallarta treats families, couples and singles to an Unlimited-Fun(R) getaway where everything isincluded. Take advantage of the Explorer's Club for Kids, ages 3- 12, offers daily supervised land and water activities, live music and local entertainment, reservation free dining options, bars serving international and domestic brand beverages and much more! And Sunscape's family friendly approach to vacations will also include a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids, connecting rooms a Core Zone Teens Club for ages 13 to 17 and more! ... more   less 

Additional Information about Sunscape Puerto Vallarta Resort & Spa

Address: Blvd. Francisco Medina Ascencio Km. 3.5 | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico (Formerly Holiday Inn Resort Puerto Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: RM667 - RM1,920 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunscape Puerto Vallarta Resort & Spa 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Holiday Inn Puerto Vallarta Hotel Puerto Vallarta
Puerto Vallarta Holiday Inn
Holiday Inn Puerto Vallarta Mexico
Hotel Style:
#23 Spa Hotel in Puerto Vallarta
#32 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Sunscape Puerto Vallarta Resort & Spa staff and other travellers.
190 questions
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Questions? Get answers from Sunscape Puerto Vallarta Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for the tower building.They are ocean front”
 of 5 bubbles pvis4me, 4 Dec 2016 | Read review
“get a room on higher floor in center of building. Try to deal directly with hotel instead of marketing partner.”
 of 5 bubbles AKTraveler2012, 3 Dec 2016 | Read review
“I was on the 8th floor out of 9 and it was great!”
 of 5 bubbles elap400, 1 Dec 2016 | Read review
“Nice looking over pool to Ocean.”
 of 5 bubbles Billybama, 1 Dec 2016 | Read review
“Ask for a high floor, noise is an issue on the lower floors. The walls are thin.”
 of 5 bubbles Kolla, 30 Nov 2016 | Read review
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