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Sunscape Puerto Vallarta Resort & Spa

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Blvd. Francisco Medina Ascencio Km. 3.5 Zona Hotelera Norte, Puerto Vallarta 48333 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2950)
360
Panoramas (21)
Pool & Beach (511)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#42 of 148 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away. 320 guestrooms and suites feature a private furnished balcony with stunning views of the bay, a mini-bar, air conditioning and a flat screen TV. Sunscape Puerto Vallarta treats families, couples and singles to an Unlimited-Fun(R) getaway where everything isincluded. Take advantage of the Explorer's Club for Kids, ages 3- 12, offers daily supervised land and water activities, live music and local entertainment, reservation free dining options, bars serving international and domestic brand beverages and much more! And Sunscape's family friendly approach to vacations will also include a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids, connecting rooms a Core Zone Teens Club for ages 13 to 17 and more! We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Kids stay free
Parking
Paid internet
Pool / beach towels
Pool with view
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Head massage
Massage
Salon
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Bay View
Languages Spoken
Spanish

Location

Full view
72Somewhat walkable
Grade: 72 out of 100
29Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
4079Reviews750Q+A100Room tips
Traveller rating
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Popular mentions
Robert wrote a review 3 May
Fontana, California7 contributions
The musica is very good, the room are excellent, the lifeguard Abril helped myself in an incident, the entertainment team are excellent, the security are friendly and everybody are funny I want come back again
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Date of stay: May 2021Trip type: Travelled with family
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Mary And Ralph wrote a review Apr 2021
Orange County, California11 contributions2 helpful votes
+1
We visited Sunscape Puerto Vallarta in December for Christmas and we made it a point to come back for our spring break vacation. Needless to say, they exceeded our expectations once again. They are still following COVID protocols once you arrive. Before the security lets you in the gate, they check everyone’s temperature. When you get off the taxi, they give you hand sanitizer and greet you with agua fresca (we got refreshing agua de Jamaica). They offer COVID testing (make sure you make an appointment for that before your departure) and explain it at the reception when you are checking in. Everyone made our stay extra special. At the Explorers Club, Jasmin and Dayana were amazing and were happy to see our boys back. They greeted and received them with such joy, which makes me feel happy and gives me a sense of security when I leave my boys with them. My boys’ favorite activities were the Easter egg hunt, the Pirate treasure hunt and the crafts they made (keychains, bracelets and pencil holder). Both ladies are extremely talented at their job and I can see that they enjoy what they do. World Café during breakfast: Kristian Sanchez remembered us from our visit in December and welcomed us back. He was very attentive and memorized our morning beverages (we were a group of 9!). Elmer also was our waiter and brought us yummy toast and bacon every day. Chef Luis Maciel’s food was always delicious. The ladies making omelettes to order were quick at taking orders. We were happy to see that the pool bar was open again. Our pool and beach waiters were beyond phenomenal. Francisco, Miguel, Jose Luis, Rogelio, Eduardo and Alex were always coming and checking if we needed refills which we appreciated. Lupita at the Barefoot Grill is happy to serve all the hungry guests. The hamburgers, hot dogs and nachos were our go-to everyday at lunchtime since we spent all of our day at the pool or the beach. Ana and Jovita at the Coco Café are great at making different types coffees, teas and hot cocoa. The pastries there are my favorite. They also have petite sandwiches. Dinner restaurants: Rosendo also remembered us from our previous visit and would always greet us whenever he saw us even if it was from afar. NOE was amazing last time and was amazing this time. When he saw us our first night there (at the Tiki Taco) he greeted us with a beautiful desert plate (see photo). He made sure we were always satisfied with our meals (he was at Da Mario, Tiki Taco and World Cafe different nights). He brought us the best pizza we have ever had south of the border (see pictures). Cirilo was also great. Entertainment: There were various night time shows (Magic Show, Urban Show, Light and Fire, Karaoke, Live Music) Mario Olvera was the one setting up for all of the shows (and sets up a movie at the Lobby bar area every night) and was there making sure the light and sound were working properly. Thanks to him we got to enjoy all the shows. Fabian is super friendly and made our stay even more fun. My husband enjoyed playing water volleyball as well as music and movie trivia. Our housekeeper Elizabeth always kept our room clean and tidy. In the evenings, another house keeper would come to change our towels if needed and close our curtains so when we got to our room at night we could just lay in our bed. This resort is great for families. There’s a water park which is for children only and my boys enjoyed very much. I highly recommend anyone to come and stay at Sunscape Puerto Vallarta. We are planning to return at the end of this year
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Date of stay: April 2021Trip type: Travelled with family
2 Helpful votes
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Response from Sunscape Puerto Vallarta, Atención al huésped/Recepción at Sunscape Puerto Vallarta Resort & Spa
Responded 2 weeks ago
Dear maryandralphie, Thank you very much for booking with us at Sunscape Puerto Vallarta Resort & Spa and also for taking the time to share with us your great happiness and appreciation with the resort itself. We want to thank you for visiting us more than one time and for taking the time to leave your comments following your recent stay with us. Please be confident that we’ve shared your kind comments with our team, with all of the co-workers you mentioned in this review, as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. We hope that the many positive aspects of your stay encourage you to return every year to Sunscape Puerto Vallarta Resort & Spa and continue allowing us to cater to your vacation wishes. See you soon!! Sincerely, Sheyla Torres Econcierge & Social Media Manager Puerto Vallarta, México.
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Queen wrote a review Apr 2021
Atlanta, Georgia2 contributions2 helpful votes
The resort itself is nice. Some of the employees and guests are not color friendly..if you know what I mean. The pool closes at 8 pm; that was a bummer. Thankfully we had other things planned where it didn't bother us much. Food was average; breakfast was the best! As soon as you get there, they will interrogate you about things you don't care about on a Vaca. They promised things that they didn't deliver on. We wanted to switch out our room due to a smell, and they refused and came to spray air fresher...that was a joke. You will run across some good people, but they are far a few. The drinks, scenery were great. The sun club benefits were a plus but not needed. They did adhere to covid restrictions and supplied covid tests. You will consistently be approached while eating on the beach to buy things. I spent more time saying no than just relaxing. Again, Puerto Vallarta was a beautiful place to visit, and I will visit again just with another resort. Please tip in US dollars; converting to peso can be a little confusing...lol
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Date of stay: April 2021
Location
Cleanliness
Service
Room Tip: I was on the ninth-floor excellent beach view from my room.
See more room tips
2 Helpful votes
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Response from Sunscape Puerto Vallarta, Atención al huésped/Recepción at Sunscape Puerto Vallarta Resort & Spa
Responded 2 weeks ago
Hello queenT123, Thank you for giving us the opportunity to host you on your most recent vacations at the stunning Mexican Pacific. As we are committed to offer our guests an amazing experience we are saddened to know the mishaps you encountered. Furthermore, we always strive to strengthen and improve our services and procedures with the objective of offering our guests the very best possible experience. We assure you we are fully committed to our guests and to their safety and well-being. We feel really sorry that we did not exceed your expectations with our service and also to read this unfortunate situation. We hope that you will change your mind and provide us with the opportunity to host you again in the future so that we will provide you with the level of excellence that you deserve. Kind regards, Sheyla Torres eConcierge & Social Media Manager
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shar0nc0ry wrote a review Apr 2021
Hudson, Iowa7 contributions4 helpful votes
The resort was nice enough, rooms average, hotel staff very pleasant and accommodating. It would have been great to have had wifi in the room like most hotels in Puerto Vallarta do these days. COVID 19 was rampant in the world during our visit and we felt that the staff enforced the rules as stringently as possible. The food was hit or miss. We had a couple of a la carte meals that were delicious and a few that were barely edible. Breakfast was served in a tiny room with mobs of people running over each other to get their food served to them. The line for the snack bar by the pool was ridiculous with 1 person cooking hamburgers for everyone which was the only item available to order. Overall, we had a nice time but probably won't return.
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Date of stay: November 2020
Cleanliness
Service
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Response from Sunscape Puerto Vallarta, Atención al huésped/Recepción at Sunscape Puerto Vallarta Resort & Spa
Responded 2 weeks ago
Dear shar0nc0ry, We would like to thank you for choosing us for your stay. Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allows us to improve our service levels and product. We truly regret hearing that our dining options have not met your expectations; we encourage our guests to provide us with their feedback in regards to our services during their stay in order for us to be able to offer them the best experience. We would love to have the opportunity to welcome you again in the near future, please do not hesitate in contacting us for any assistance. Regards, Sheyla Torres Econcierge & Social Media Manager Puerto Vallarta, México.
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Toly P wrote a review Apr 2021
2 contributions
Sunscape in Puerto Vallarta is awesome! Two families with 4 kids (5-10 old) had a lot of fun: beautiful beach, pools and water park (for 12 and under), beach volleyball and soccer, and of course great shows (our kids favorite is light show with fire). There are also parasailing, snorkeling boat tours, jet ski, banana ride right on the beach. They are pretty cheap, so we’ve tried them all. Great buffet and 2 special restaurants gave a great food choices. Plus burgers and nachos at the pool grill :). And of course, best part of our stay is hotel staff - very friendly and professional. Special thanks to David from entertainment - he plays all possible sports, dances, and gives his energy to all guests! Photo with panorama view from our room on 12 floor.
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Date of stay: April 2021Trip type: Travelled with family
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Response from Sunscape Puerto Vallarta, Atención al huésped/Recepción at Sunscape Puerto Vallarta Resort & Spa
Responded 4 weeks ago
Dear 3anatolyp, On behalf of the entire Sunscape Puerto Vallarta Resort & Spa team, we would like to take this opportunity to thank you for sharing your review regarding your excellent experience at our hotel. There is no better reward for our work than reading the excellent time that you had due to the excellent services and attention of all our staff. Sunscape Puerto Vallarta is your new family and we look forward to your soon return! Hope to welcome you soon. Sincerely, Sheyla Torres Social Media Manager Sunscape Puerto Vallarta
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PRICE RANGE
US$120 - US$321 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn puerto vallarta hotel puerto vallarta, puerto vallarta holiday inn, holiday inn puerto vallarta mexico
FORMERLY KNOWN AS
Holiday Inn Resort Puerto Vallarta
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
340
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Frequently Asked Questions about Sunscape Puerto Vallarta Resort & Spa
Which popular attractions are close to Sunscape Puerto Vallarta Resort & Spa?
Nearby attractions include La Isla Puerto Vallarta (0.2 km), Cinepolis VIP La Isla (0.3 km), and Abolengo (0.4 km).
What are some of the property amenities at Sunscape Puerto Vallarta Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sunscape Puerto Vallarta Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunscape Puerto Vallarta Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sunscape Puerto Vallarta Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Sunscape Puerto Vallarta Resort & Spa?
Conveniently located restaurants include La Leche, Food Park Puerto Vallarta, and Asador La Vaca Argentina.
Are there opportunities to exercise at Sunscape Puerto Vallarta Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sunscape Puerto Vallarta Resort & Spa have an airport shuttle?
Yes, Sunscape Puerto Vallarta Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunscape Puerto Vallarta Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sunscape Puerto Vallarta Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sunscape Puerto Vallarta Resort & Spa?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (2.3 km).