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Krystal Puerto Vallarta

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Krystal Puerto Vallarta
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1,451 Reviews from our TripAdvisor Community

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Showing 790: English reviews
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Reviewed 3 days ago NEWvia mobile

No night club. Not much night entertainment in the resort.very hard to find for correct information from the staffs due to communication problem and also among themselves.hotel information is not sharing among their staffs what is going in the resort.although staffs are providing good services and friendly too.will not go back again.

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Helpful?
Thank Jeffrey C
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Jeffrey C, Thank you for your recent visit to our resort. We are sorry to read that you have not lived up to your expectations. Our goal is to offer fantastic holiday experiences and take diligent steps in our day-to-day operation to meet and exceed guests' expectations. We hope you will give us a second chance in the not...

Slave Lake, Canada
Reviewed 1 week ago

Took my partner for his very first trip to Mexico. Didn't pay too much attention to the previous reviews regarding the lack of nightlife. If you are looking for a quiet resort that pretty much closes at 10 pm, this is the place for you. The rooms were very clean. Staff were friendly and professional. I was a little surprised...

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Helpful?
Thank Divady
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Divady, so beautiful great compliment is the knowledge that enjoys an excellent holiday! We are happy to receive comments as well as yours mentioning that you enjoyed our excellent service and also what was not to your liking help us to improve, Thank you for encouraging the efforts of every member of our team that you mention. We have...

Salt Lake City, Utah
Reviewed 1 week ago

El aire acondicionado no fue el mejor pero me gusto la piscina y la playa. me encanto la casita con nuestra propia piscina. nos quedaria otra vez. Nuestra experiencia fue muy buena. We loved the place and it was so pretty. The casita and the rooms were so nice. The only thing that I would suggest is that they improve...

Review collected in partnership with this hotel
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Helpful?
Thank Kelly O
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Kelly, We greatly appreciate your excellent comments on your experience. Thank you for your visit and for encouraging us with your compliments. We are glad that you have fully enjoyed your holiday and that you have received the warm hospitality of our staff. Thank you for your valuable recommendation. Please come back soon. We will be happy to welcome...

Moose Jaw, Canada
Reviewed 1 week ago

We stayed here for a week and it was such an enjoyable experience! They offer 4 restaurants that are all inclusive. It was a little inconvenient that three of the four all inclusive restaurants were actually off the resort! They were just off to the side. This was not a problem for us but I know many people who do...

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Helpful?
Thank Happy1232727
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Happy1232727, It is a real compliment to receive comments like yours we are proud and encourages us to move forward. I want to thank you for taking the time to share your experiences that you experienced and enjoyed during your stay with us, I am delighted to read the positive comments, I will gladly share with our staff. Thanks...

San Diego, California
Reviewed 1 week ago

Entrance and front desk area are beautiful, staff very helpful and friendly. The location is awesome, beautiful beach, great food, friendly wait staff, overall great place, so what's the problem? The rooms are very old and moldy...the smell was just too much. Switched rooms with no hassle (again great customer service) but the second room was barely better. Stayed the...

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Helpful?
Thank Desmand A
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Desmand, Thank you for your recent visit to our resort. Sorry to live up to your expectations. We also thank you for highlighting what was to your liking with our services and the stunning beach of our Pacific Ocean. Our goal is to provide holiday experiences and take diligent steps in our daily operation to meet and exceed guests'...

Vancouver, Canada
Reviewed 2 weeks ago

So sad we have to leave! Hotel location is great, rooms, pool, and common areas are very clean. Food is very tasty and servers are very attentive and friendly. Night entreatment enhance dinner and make it fun! The only thing I didn't like was that the minibar in the room is empty! It will be very nice to have some...

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Helpful?
Thank claudiaclaudia2016
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Claudia2016, It is a true compliment to receive comments like yours! Thank you for your visit and for your time to stimulate our efforts. We also appreciate your high recommendations. We are glad that you enjoyed all the services and that the facilities have been to your liking. Our purpose is to offer fantastic experiences and comments like yours...

Reviewed 2 weeks ago

The room service was amazing, everyday, we came back to our room to a different animal made from our towels. The house keeping made beautiful Swans in the middle of red flower pedals. The staff during our meals also taught us greetings in Spanish which was wonderful, our request.

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Helpful?
1Thank Carey S
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Crey S, It's a compliment to the comments you make about your recent stay! Thank you for your visit and for your time to stimulate our efforts. We also appreciate your high recommendations. We are glad that you enjoyed all the services and that the facilities have been to your liking. Our purpose is to offer fantastic experiences and...

Reviewed 3 weeks ago

We meet family at this resort. They booked first then we did.Turned out we were across the hall from them. Not planned at all, real nice start to a great vacation. The staff were great the food the same .Clean resort and well maintained. The only complaint i have is wish we had booked longer.Will next time.

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Helpful?
Thank weinner2007
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Weinner2007, It is a pleasure to receive comments like yours! We celebrate that you have enjoyed a comfortable and well-attended stay. Each of the Staff is highly committed to our mission of offering fantastic vacations to our guests and it is very satisfying to know that we have earned their recognition. We hope to welcome you again very soon...

Waterford, Wisconsin
Reviewed 3 weeks ago via mobile

My family I visited Puerto Vallarta for spring break and a friend had recommended the Krystal. The resort was beautiful and clean. The rooms were nice and cleaned well daily, they also had good air conditioning. The food was great every day and they had live music most nights after dinner. I spent most of the time in the pool,...

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Helpful?
Thank Melissa N
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Melissa N, What a pleasure to receive comments like yours! We celebrate that you have enjoyed a comfortable and well-attended stay. Each of the Staff is highly committed to our mission of offering fantastic vacations to our guests and it is very satisfying to know that we have earned their recognition. We hope to welcome you again very soon...

Duncan, Canada
Reviewed 3 weeks ago

The waiters were wonderful. We had 9 days and it was a lovely location with lots going on at the resort. Monica (Timon Tours/Westjet) was very helpful in planning excursions. We met her in the hotel lobby and planned a City Tour, Dolphin/Whale watching & Snorkeling in the Bay with Eco Tours. Would highly recommend this last tour. Accidentally left...

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Helpful?
Thank jmtucson2017
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Jmtucson2017, It is very nice to read comments like yours! Thank you for your visit and for sharing your experiences with us. We are glad that you have enjoyed a memorable stay. We hope to have the pleasure of welcoming you again at this Krystal Puerto Vallarta home.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Internet
  • Spa
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Hacienda-style Resort on 32-acre gardens with private beach. ... more   less 

Additional Information about Krystal Puerto Vallarta

Address: Av de los Garzas, s/n | Zona Hotelera Norte, Puerto Vallarta 48300, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: RM431 - RM656 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Puerto Vallarta 3*
Number of rooms: 402
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Despegar.com, Travelocity, Cheap Tickets, Priceline, Evoline ltd, TripOnline SA, getaroom.com and HotelQuickly so you can book your Krystal Puerto Vallarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Krystal Puerto Vallarta Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Krystal Vallarta
Nh Hotel Puerto Vallarta
Krystal Hotel Puerto Vallarta
Nh Krystal Vallarta
Krystal Resort Puerto Vallarta
Hotel Style:
#25 Top resorts Hotel in Puerto Vallarta
#40 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Puerto Vallarta staff and other travellers.
49 questions
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Questions? Get answers from Krystal Puerto Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Many told us don't pay extra for an ocean view in the tower suites. You may pay it, and not get it.”
Divady, 16 Apr 2017 | Read review
“The rooms are fairly large, upper floor on e the ocean side has a nice view. Particular room 9423”
  • The members at The Krystal treated us with such care.
  • Elephant made from our towels. Beautiful!!!
  • Mmmmm
  • House Keeping was amazing at the creativity.
  • Amazing view from the ocean view side.
  • This is what we came back too from breakfast. Beautiful!
  • Meet our friend.
325careys, 3 Apr 2017 | Read review
“Go for ocean veiw”
weinner2007, 2 Apr 2017 | Read review
“Ocean view windows would have been best.”
jmtucson2017, 29 Mar 2017 | Read review
“Ocean view very good, if you like the sound of the waves”
sidbren, 21 Mar 2017 | Read review
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