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25/12/2017 26/12/2017
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    Krystal Puerto Vallarta

    Av de los Garzas s/n | Zona Hotelera Norte, Puerto Vallarta 48300, Mexico
    011 52 55 5351 6605
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    25/12/2017 26/12/2017
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    Traveller (860)
    Pool & Beach (258)
    Room & Suite (238)
    Overview
    • Excellent23%
    • Very good29%
    • Average19%
    • Poor14%
    • Terrible15%
    Travellers talk about
    “private pool” (23 reviews)
    “ocean view” (45 reviews)
    “water aerobics” (11 reviews)
    Free Internet
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Kids Club
    Private Balcony
    3.0 Star Hotel
    All hotel details
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    Rooms
    25 Dec26 Dec
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (1,605)
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    1 - 5 of 820 reviews

    Reviewed 2 weeks ago

    Full disclosure--I booked this hotel using "points" from a mileage program so there was no actual cash outlay and my expectations were minimal. My young adult daughter and i stayed here in Nov 2017 for a girls vacay and it worked. The good points we...More

    3  Thank Julia A
    Reviewed 3 weeks ago via mobile

    We don’t travel much so don’t have a lot to compare to but, we found Krystal to be very nice. There were deficiencies with our suite but we were in one of the older original buildings. There was nothing wrong with it, it just wasn’t...More

    1  Thank Richard W
    Response from Maribel M, Director de Relaciones con Clientes at Krystal Puerto VallartaResponded 3 weeks ago

    Dear Richard Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

    Reviewed 3 weeks ago

    Booked an upgraded, larger room through Sun Country. I needed this as my daughter has special needs and is in a wheelchair. Upon arrival, we were brought to a standard room. I explained to the bell how I had booked a room to sleep 5...More

    Thank meandrade
    Response from Maribel M, Director de Relaciones con Clientes at Krystal Puerto VallartaResponded 3 weeks ago

    Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

    Reviewed 7 November 2017

    We stayed in the largest room(s) of a 3-bedroom villa (two rooms were locked out to us). We enjoyed a large dining/living/kitchen area and a separate room with a very comfortable king size bed, dressing area and toilet/tub area. We even had our own private...More

    Review collected in partnership with Armed Forces Vacation Club
    Thank peggyn626
    Response from Maribel M, Director de Relaciones con Clientes at Krystal Puerto VallartaResponded 2 weeks ago

    Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

    Reviewed 26 September 2017

    It is difficult to talk badly about a place when you get a discount through work but this hotel was terrible. Before arriving I had spoken with the hotel customer services and they confirmed ny room would be "de lujo" "luxury" in the "new" tower....More

    5  Thank michael s
    Response from Maribel M, Guest Relations Manager at Krystal Puerto VallartaResponded 29 September 2017
    Google Translation

    Apreciable Michael S., Gracias por su reciente visita y por su tiempo en compartir sus comentarios acerca de su estadía....More

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    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Free Internet
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$80 - US$551 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #25 Top resorts Hotel in Puerto Vallarta
    • #42 On the Beach Hotel in Puerto Vallarta
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 402
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Hotwire, Orbitz, Evoline ltd, Cancelon, HotelQuickly, TripOnline SA and getaroom.com so you can book your Krystal Puerto Vallarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Jalisco >
    • Puerto Vallarta
    • Also Known As
    • Krystal Puerto Vallarta Hotel Puerto Vallarta ,
    • Nh Hotels Puerto Vallarta ,
    • Nh Krystal Puerto Vallarta ,
    • Krystal Vallarta ,
    • Nh Hotel Puerto Vallarta ,
    • Krystal Hotel Puerto Vallarta ,
    • Nh Krystal Vallarta ,
    • Krystal Resort Puerto Vallarta
    Add Photo Photos
    Traveller (860)
    Pool & Beach (258)
    Room & Suite (238)
    Dining (101)
    Hotel & Grounds (532)
    Bathroom (23)
    Family and Play Areas (8)
    Business Centre & Event Rooms (5)
    Nearby
    Nearby HotelsSee all 123 hotels in Puerto Vallarta
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    3,350 reviews
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    5 reviews
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    Ask a question
    Questions & Answers
    craig o
    26 November 2017|
    Answer
    Response from Maribel M | Property representative |
    Hi Craig, I share with you that there are new projects on the doorstep that will face the attention that our guests deserve. Krystal Vallarta servicio con corazón.
    0
    Votes
    Google Translation
    BobnDebi
    2 November 2017|
    AnswerShow all 4 answers
    Response from Gnarlita | Reviewed this property |
    Hello, We have stayed at the Krystal maybe 6 times now during various months of the year. We have never had any bug issues, much less bed bugs. The Krystal has beautiful grounds, but is not a Fancy American Resort. It is an... More
    2
    Votes
    lin7604
    19 October 2017|
    Answer
    Response from Angela M | Reviewed this property |
    Very poor and restricted food, so I would hesitate to book this hotel if you have dietary restrictions.
    1
    Vote
    Room Tips
    "We stated in #9105. The 9000 block of rooms is right next to the beach and the adult pool."
    Read review
    "In tower by Ocean front, request a higher level room. ground floor smelled very musty."
    Read review
    "Plenty of great cheap restaurants and bars very close where you wil spend far far less for much better quality"
    Read review
    "Try for an Ocean view if you can. The sound of the Sea is so peaceful."
    Read review
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