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Krystal Puerto Vallarta

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Krystal Puerto Vallarta
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1,402 Reviews from our TripAdvisor Community

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Showing 780: English reviews
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Milwaukee
Reviewed 3 days ago NEW

My family and I stayed at the Krystal resort this past week. We had the best time swimming at the pool, playing lots of volleyball and enjoying the live music at night. The staff were all amazing, from the friendly servers/ bartenders, to Gerry the activities coordinator who played lots of volleyball and cards with us to our cleaning service...

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Helpful?
Thank KristinLuise
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Kristin Luise, It is a true compliment to know that I enjoy an excellent vacation! We are glad to receive your comments as well as yours mentioning that you enjoyed our excellent service. Thank you for encouraging the efforts of each member of our team that you mention. We have staff highly committed to our mission to offer fantastic...

Saskatchewan, Canada
Reviewed 3 days ago NEW

Stayed a week at this lovely, old resort in a studio unit with one other person. There was plenty of room and the sofa was remarkably comfortable to sleep on. The resort staff was friendly and helpful. Yublani gave a great massage and thanks to lovely Xochi for arranging the sessions. Angel and all the restaurant staff were friendly, helpful...

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Helpful?
Thank Gayle D
Winnipeg, Canada
Reviewed 6 days ago NEW

I will start off by saying that before we booked our vacation to Krystal Vallarta I read a lot of negative reviews. My wife and I have been going on winter vacations for 15 years. From the moment we arrived at the resort the staff made us feel welcome. Our friend that traveled with us had some mobility issues. Right...

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Helpful?
Thank Hockeynut10
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Hockeynut10, What great content your brief comments about your recent experience include! Thank you very much for your visit, it is very stimulating to know that you enjoyed an excellent stay and especially the attention of all the collaborators who always work with heart for you and all our guests. Please come back soon !! We will be happy...

Winnipeg, Canada
Reviewed 1 week ago

My wife myself and another couple spent 2 weeks at the end of Feb and were pleasantly surprised for a 3.5 star resort. The rooms were clean and comfortable,good water pressure and always hot water. Buffet was very good, nice salad bar and variety of hot choices. Great omelettes.Service was excellent and very friendly.Carlos and Innocence at the bar. Pablo,...

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Helpful?
1Thank sidbren
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Sidbren, so beautiful great compliment is the knowledge that enjoys an excellent holiday! We are happy to receive comments as well as yours mentioning that you enjoyed our excellent service and also what was not to your liking help us to improve, Thank you for encouraging the efforts of every member of our team that you mention. We have...

Chicago, United States
Reviewed 2 weeks ago

This review is a balanced viewpoint about a 25 year old property competing with the new comers to the area. I must start with the birds flying everywhere in the only dining area. They dive into the buffet food and it remains on the food table. If you leave your plate for one minute they dive into your plate. If...

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Helpful?
Thank Relanda H
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Ralanda H., Thank you for your recent visit and for sharing your comments about our resort. We regret your disappointment about our property, we strive to provide our guests with pleasurable experiences. Clearly this did not happen with you, regarding the birds I would like to tell you that we are in a completely natural area, where the flora...

Prince George, Canada
Reviewed 2 weeks ago via mobile

As I was travelling alone, I was made to feel very welcome and, acknowledged everywhere I went at the resort. They even made me a burger for breakfast one morning. Very friendly. Room was spotless everyday. Loved getting my guacamole and salsa delivered poolside. Check in was good, and easy access to my room.

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Helpful?
Thank Janet R
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Janet R, greatly appreciate your excellent comments on your experience. Thank you for your visit and for encouraging us with your compliments. We are glad that you have enjoyed your holidays fully and that you have received the warm hospitality of our staff. Thank you for your valuable recommendation. Please come back soon. We will be happy to welcome...

Reviewed 2 weeks ago via mobile

Our stay at the Krystal was wonderful. The rooms were very clean and well kept, and the staff were friendly and helpful at all times. The pools were awesome and always clean. The food was decent, a little too greasy for my delicate stomach but everyone else in my party loved it. I would recommend branching out a little for...

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Helpful?
Thank Madeline C
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Madeline C, We greatly appreciate your excellent comments on your experience. Thank you for your visit and for encouraging us with your compliments. We are glad that you have fully enjoyed your holiday and that you have received the warm hospitality of our staff. Thank you for your valuable recommendation. Please come back soon. We will be happy to...

Richmond, Canada
Reviewed 2 weeks ago

Alejandro is by far the most valuable employee. He is friendly, excellent communicator, extremely knowledgeable. The hotel was clean and all employees are friendly and helpful. Andre is a helpful and kind waiter who goes the extra mile when required. The breakfast was the best. great omelets and french toast, fresh fruit. I enjoyed the food but more variety would...

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Helpful?
1Thank trudster68
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear trudster68, We greatly appreciate your excellent comments on your experience. Thank you for your visit and for encouraging us with your compliments. We are glad that you have fully enjoyed your holiday and that you have received the warm hospitality of our staff. Thank you for your valuable recommendation. Please come back soon. We will be happy to welcome...

Silver Spring, Maryland
Reviewed 2 weeks ago

the property has not be updated or maintained in several years. they keep selling off the property that belonged to the resort . so the members of the resort have to do with less. the food is ok not the best

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Helpful?
Thank barbf1401
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Barbf1401, Thank you for your recent visit and for sharing your comments about our resort. We regret your disappointment about our property, we strive to provide our guests with pleasurable holiday experiences. Clearly, this did not happen in your case and we regret not meeting your expectations. I hope you give us the opportunity to regain your confidence and...

Edison, New Jersey
Reviewed 3 weeks ago

We were robbed! Hotel security blamed us. They said we left screen door open, we did not. This was an inside job- someone used a key to rob us when we were out. They knew we were out and that is when they opened the room door and robbed us. We will never go there again. Food was awful, room...

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Helpful?
Thank angry123903
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Angry123903, Thank you for your time to share comments, we feel sorry for not having lived up to your expectations and regret the loss, all our guests are unable to do the security measures as it is in safe To safeguard your values, we thank you for your visit and we hope to give us the opportunity to stay...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Internet
  • Spa
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Hacienda-style Resort on 32-acre gardens with private beach. ... more   less 

Additional Information about Krystal Puerto Vallarta

Address: Av de los Garzas, s/n | Zona Hotelera Norte, Puerto Vallarta 48300, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: RM437 - RM675 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Puerto Vallarta 3*
Number of rooms: 402
Reservation Options:
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Also Known As:
Krystal Puerto Vallarta Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Krystal Vallarta
Nh Hotel Puerto Vallarta
Krystal Hotel Puerto Vallarta
Nh Krystal Vallarta
Krystal Resort Puerto Vallarta
Hotel Style:
#25 Top resorts Hotel in Puerto Vallarta
#43 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Puerto Vallarta staff and other travellers.
46 questions
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Questions? Get answers from Krystal Puerto Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view very good, if you like the sound of the waves”
 of 5 bubbles sidbren, 21 Mar 2017 | Read review
“Rooms on floors two, three, and four offer a beautiful view of the ocean. If you prefer a quiet retreat then request a garden view.”
 of 5 bubbles relandah, 13 Mar 2017 | Read review
“4th floor was quiet”
 of 5 bubbles trudster68, 9 Mar 2017 | Read review
“The four story building closet to the ocean with a ocean view. This building has elevators that always work and are quick.”
 of 5 bubbles cinraycf, 8 Mar 2017 | Read review
“Confirm your ocean view room before you get there. We switched rooms once during our stay but were never able to get an ocean view.”
 of 5 bubbles MNIce2017, 4 Mar 2017 | Read review
5 of 5