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Puerto de Luna Pet Friendly and Family Suites

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Puerto de Luna Pet Friendly and Family Suites
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192 Reviews from our TripAdvisor Community

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Showing 87: English reviews
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Des Moines, Iowa
Reviewed 1 week ago

A year ago, we nearly had to sleep on the streets of Puerto Vallarta when our flight was cancelled and we were unable to find a hotel that would take us and a puppy we were bringing back to the U.S. We were turned away from one hotel after another. Finally, with the help of a cab driver and a...

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Helpful?
Thank MAinIA2014
Sunderland, Canada
Reviewed 2 weeks ago via mobile

This was our second stay. On check out they charged us 100 pesos $6 for a mark on a towel we didn't use. We had no proof it even came from our room! There was no manager on duty to discuss this with and we were extremely embarrassed in front of a lobby full of people We have travelled extensively...

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Thank archietess
Lillooet, Canada
Reviewed 3 weeks ago

The standard hotel room have stair access only, no fridge, no coffee maker, 1 chair with a small table and no usable balcony. The superior suites are differently equipped and have a balcony, therefore look at them first! The pool is quite nice, but it needs some repair and some help of solar heat. Lounges and comfy chairs are too...

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1Thank unretired
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Very dear Unretired, We enjoyed to be your host these past month and helped you with everything you needed. We do all we can to please our guest and provide a nice experience and great memories. Thank you so much for your wonderful and objective comments about Puerto de Luna Pet Friendly & Family Suites and all the details to...

Reviewed 5 weeks ago via mobile

My husband and I stayed here January and February 2017 ... wonderful location re restaurants, shopping, etc. Staff are extremely responsive. Taxis are always everywhere you want to go! We're back again January and February 2018!

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Thank Davydarling
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Very dear Davydarling, Thank you so much for this wonderful review of Puerto de Luna Pet Friendly & Family Suites. We can tell by your comments that we gave a nice and warm stay, whice makes us happy as you trusted your vacations in our hands. We are excited to know you'll be back next year, we'll be here waiting...

Reviewed 16 February 2017 via mobile

This hotel complex was a lovely experience for us especially coming from only all-inclusive resort experience only from previous vacations. While this hotel is older and therefore expectedly dated, the facility is extremely well taken care of, clean and huge bonus pet friendly. Of note: The hotel only serves breakfast until 12:30pm but it is within walking distance of several...

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1Thank howescl
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Very dear Howescl, It's been and will always be a huge pleasure to receive you in your home in town, Puerto de Luna. We appreciate all your comments and the fact of pointing our friendly attitude and our disposition to help you with everything you need. We love to know that our guests get along with our Pet Friendly concept...

Reviewed 1 February 2017 via mobile

Pros: Staff are very friendly, accomodating, responsive and professional. It was quiet when we were there. Common areas were presentable and clean. Clientele when we were there were mostly older and quiet. It's a combo property of a hotel building and owner occupied condos. Pool area was decent. Cons: The room we had was horrible. Toilets resting on floor (not...

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1Thank Lyle M
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear Lyle M, Thanks for pointing the disposition, attitude and kindness of our stuff, we were happy to have you in home during your last vacations. We are glad to know you got delighted by our grounds, location, service and the atmosphere of relaxation that has distinguished Puerto de Luna Pet Friendly and Family Suites. We are sorry to know...

Reviewed 23 January 2017

This hotel is slightly off the coast line (5 mins walk to the beach) and does not have a view in any direction. However, it is cheap and with easy access to the main road to airport and city (taxi distance). Taxi is cheap and easy to get. There's a food market right outside the gates and the hotel has...

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1Thank Mortenhoegh
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear Mortenhoegh, We appreciate your commments immensely, as these mention all the benefits and the spell that our hotel offers to everyone who stays with us. We are glad to know that we satisfied your needs during your last trip to Puerto Vallarta, and we want to put ourselves at your disposition once again. Sincerely, Luis Peña Concierge

Puerto Rico
Reviewed 22 January 2017

This hotel was a poor value for the money.At night room was load and noisy...on two nights we could here people in room next to us making love. Booked for eight nights and only stayed for five of them.Hotel would not refund unused nights even with many nights advanced notice.Only stayed the five nights because we had to wait for...

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1Thank crogers1of3
Nampa, Idaho
Reviewed 20 January 2017 via mobile

Had a decent stay at puerto de Luna. Enjoyed the size of the pool and the location of the hotel. Shopping and restaurants within walking distance. Hotel is a bit dated and bed was very firm. Rooms could use some updating. One other thing to note is the lack of elevators. If you have trouble climbing stairs this might not...

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1Thank Chicoz77
Brewster, New York
Reviewed 3 January 2017

It is north of downtown in the hotel region. It is a bit of a hike to the ocean. The POSITIVES: large suites with a kitchen, clean with nice amenities, strong WiFi in the room NEGATIVES: the clientele seems to lean towards families that are quite loud, my room had a very small hot water tank (I ran out mid-shower),...

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1Thank Cynhoff

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Near Puerto de Luna Pet Friendly and Family Suites

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Kitchenette
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Be welcomed to the lovely Puerto de Luna All Suites Hotel in Puerto Vallarta, Mexico! At this family friendly four-star hotel, our bet is that clean beds, delicious breakfasts and the surrounding cuteness will maximize all of our guests' joy of living this Mexican paradise. ... more   less 

Additional Information about Puerto de Luna Pet Friendly and Family Suites

Address: Blvd. Francisco Medina Ascencio No. 2500, Puerto Vallarta 48300, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: RM168 - RM381 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Puerto de Luna Pet Friendly and Family Suites 3*
Number of rooms: 50
Reservation Options:
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Also Known As:
Puerto De Luna All Hotel Puerto Vallarta
Puerto De Luna Hotel
Puerto De Luna Vallarta
Hotel Style:
#6 Best Value Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Puerto de Luna Pet Friendly and Family Suites staff and other travellers.
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Questions? Get answers from Puerto de Luna Pet Friendly and Family Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If climbing steps is a problem, request a room on a lower floor.”
 of 5 bubbles MAinIA2014, 15 Mar 2017 | Read review
“Get a superior suite, book early”
 of 5 bubbles unretired, 1 Mar 2017 | Read review
“Get an upgrade to a bigger room”
 of 5 bubbles Mortenhoegh, 22 Jan 2017 | Read review
“avoid a balcony by the restaurant, the chairs scrape across the floor from 7:30am to noon.”
 of 5 bubbles Cynhoff, 2 Jan 2017 | Read review
“Jr. Suites are available with a kitchenette.”
 of 5 bubbles CustomerTB, 31 Dec 2016 | Read review
5 of 5