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Puerto de Luna Pet Friendly and Family Suites

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Puerto de Luna Pet Friendly and Family Suites
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187 Reviews from our TripAdvisor Community

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There are newer reviews for Puerto de Luna Pet Friendly and Family Suites
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Showing 84: English reviews
Phoenix, Oregon
Reviewed 11 June 2016

We had a junior suite. It was very big and nice. Only problem for us was it was on the third floor and there are no elevators. Also we are fairly large people so the matrimonial bed was quite cozy. The breakfast was good and the coffee was delicious. Nice to eat out side on the patio. The staff was...

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2Thank aatpct
Puerto D, Operations Manager at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear aatpct, Thank you for your preference and staying with us during your trip to Puerto Vallarta. We are very pleased to know you enjoyed the common grounds, breakfast, your suite, and the service provided by our staff. Your comments are very important for us, and we appreciate the time you invested in sharing them for other travelers to read....

Saskatchewan, Canada
Reviewed 18 April 2016

This was the first time we decided to travel to PV and not go All Inclusive. We stayed at this hotel from April 6 - April 15 2016, and we couldn't have been more pleased. The rooms were just as described on the website. Super friendly staff, from the front desk staff through to the guard at the gate. We...

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1Thank Cindy F
Puerto D, Operations Manager at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear Cindy F, Thank you for your great comments regarding your stay with us. We are delighted you decided to try a non all inclusive property for your trip to Puerto Vallarta this time. We appreciate all the observations to all the improvements we have been adding to our property and the suggestions you have mentioned. We will consider them...

Calgary, Canada
Reviewed 31 March 2016

As we travel with two small,dogs and were arriving to Puerto Vallarta late and travelling to Guayabitos the next day, decided to overnight in PV and found the hotel. The hotel and grounds were clean and our room was clean and tidy as well. Checking in was fast and easy, as well check out. The price was reasonably. The only...

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Thank Robert C
Puerto D, Operations Manager at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear Robert C, Thank you so much for taking the time to share your comments of your recent stay with us. During Holy week and Easter vacations, when nearby bars keep music loud, our occupancy was to the fullest capacity so we weren’t able to switch you to a quieter area of the property. Should you return to Puerto Vallarta,...

Winnipeg, Canada
Reviewed 31 March 2016

We stayed in a 1 bedroom, 2 bathroom suite from February 10 - 24. While not fancy and in need of a few upgrades, the hotel totally met our expectations of a Mexican 3-star hotel. The kitchen was equipped with the basics, the bed was comfortable and clean, bathrooms are dated but everything worked ... always hot water, new toilets....

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Thank Marty D
Puerto D, Operations Manager at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear Marty D, We appreciate your time and preference by selecting Puerto de Luna All Suites Hotel for your stay in Puerto Vallarta. Thank you for your detailed comments regarding your stay, we are happy to know you found our facilities of your like. Regarding the security chain, we apologize for not being able to have it replaced while you...

Reviewed 25 March 2016 via mobile

I stayed here March 22 to March 24. It was a comfortable stay and the staff was very friendly. The rooms are average however they need updating. No hair dryer, matress cover or refrigerator in my room. Per my reservation I was suppose to get balcony, was not available though. The air condition was fine. The view to the pool...

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Thank Amanda I
Puerto D, Operations Manager at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear Amanda I, We appreciate you taking the time to share your comments regarding your stay with us. It is important for us to know our guests perspective and suggestions. Thank you so much for all the great observations. We are already in an improvements program where most of of your comments are already included, so we are sure that...

Calgary, Canada
Reviewed 24 March 2016

We visited Puerto Vallarta for four days with our dog, and were very pleased with the Puerto de Luna. The location is good, the hotel and grounds nicely designed, our room spacious and practical, and the staff very helpful. The hotel is indeed highly "pet-friendly". The rates were reasonable for Puerto Vallarta. The only drawbacks were: 1) the hotel needs...

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Thank Berilo12
Puerto D, Operations Manager at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear Berilo12, Thank you so much for your preference. You are so kind for taking the time to share your comments regarding your stay. As you mention, we are in an ongoing improvements program, to update and renew some amenities to all of our rooms and suites, staff trainings and increasing our services, which we are positive you will be...

Puerto Vallarta, Mexico
Reviewed 5 March 2016 via mobile

Very clean and quite , excellent location and nice staff. ..my husband and I were celebrating our anniversary and was really nice to find our room decorated like this... very pleased to stay there, we definitely wanna come back soon!

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Thank Andrea C
Puerto D, Operations Manager at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear Andrea C, Thank you for your kind words and preference to stay with us to celebrate your anniversary. It is important for us to make sure our guests feel pampered and enjoy their stay to the most. We look forward to welcome you! Antonio M. Operations Manager

Ottawa, Ontario, Canada
Reviewed 4 March 2016

Puerto de la Luna is a centrally located hotel with good services and friendly staff. The suits are large and comfortable. The hotel is being renovated and improved. Rats ae reasonable for Puerto Vallarta. There are plenty of services around the hotel including restaurants, laundry, and food shopping. The pool is very nice and the grounds are well maintained. The...

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Thank EnriqueA25
Puerto D, Operations Manager at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear EnriqueA25, It was our pleasure to have you as our guest during your trip to Puerto Vallarta. Thank you for sharing your comments for other travelers to know a little more about our concept and service. Should you have the opportunity to return to Puerto Vallarta, we'd be delighted to welcome you again, so you can experience the improvements...

Reviewed 1 March 2016 via mobile

Worst place I have ever been to. Advertise a store , that is closed, restaraunt was only open for breakfast. Chain lock on door did not work. To much to list. The place was brutal. Attaching photos. And when we asked them for a refund for the week, they offered us 100.00 dollars. Do yourself a favor and look elsewhere.

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3Thank Kevin C
Puerto D, Operations Manager at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear Kevin C, Thank you for taking the time to share your comments regarding your experience. We are very sorry our property was not the ideal match for your travel needs, and that our property was presented to you by a travel agent with lack of information of our services. Puerto de Luna All Suites Hotel is in constant renovation...

Coeur d'Alene, Idaho
Reviewed 11 February 2016 via mobile

This is our third time at this hotel. I highly recommend it if you appreciate what Mexico is all about!! Clean,simple living. Beautiful grounds and pool and most of all friendly, loyal staff that greet us every year. Staff is incredibly accommodating and helpful. Great location. Easy beach access a short walk away!! We love this hotel.

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1Thank dnottage
Puerto D, Gerente Operativo at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear dnottage, We are honored by your continued preference, and certainly enjoy having you with us, during your trips to Puerto Vallarta. Thank you so much for taking the time to share your comments, and for describing the elements you enjoyed the most. Can't wait to have you back! Antonio M. Operations Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Kitchenette
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Be welcomed to the lovely Puerto de Luna All Suites Hotel in Puerto Vallarta, Mexico! At this family friendly four-star hotel, our bet is that clean beds, delicious breakfasts and the surrounding cuteness will maximize all of our guests' joy of living this Mexican paradise. ... more   less 

Additional Information about Puerto de Luna Pet Friendly and Family Suites

Address: Blvd. Francisco Medina Ascencio No. 2500, Puerto Vallarta 48300, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: RM183 - RM348 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Puerto de Luna Pet Friendly and Family Suites 3*
Number of rooms: 50
Reservation Options:
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Also Known As:
Puerto De Luna All Hotel Puerto Vallarta
Puerto De Luna Hotel
Puerto De Luna Vallarta
Hotel Style:
#7 Best Value Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Puerto de Luna Pet Friendly and Family Suites staff and other travellers.
8 questions
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Questions? Get answers from Puerto de Luna Pet Friendly and Family Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an upgrade to a bigger room”
 of 5 bubbles Mortenhoegh, 22 Jan 2017 | Read review
“avoid a balcony by the restaurant, the chairs scrape across the floor from 7:30am to noon.”
 of 5 bubbles Cynhoff, 2 Jan 2017 | Read review
“Jr. Suites are available with a kitchenette.”
 of 5 bubbles CustomerTB, 31 Dec 2016 | Read review
“Ask for a quiet room.”
 of 5 bubbles hlazer, 13 Dec 2016 | Read review
“Ground floor rooms have patio to pool. No lift to higher floors.”
 of 5 bubbles dogtags40, 27 Nov 2016 | Read review
5 of 5