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Puerto de Luna Pet Friendly and Family Suites

219 reviews
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Traveller (69)
Room & Suite (23)
Pool & Beach (14)
Overview
  • Excellent29%
  • Very good36%
  • Average15%
  • Poor10%
  • Terrible10%
Travellers talk about
“superior suite”(3 reviews)
“place to sleep”(3 reviews)
“hotel complex”(2 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Suites
3.0 Star Hotel
All hotel details
Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (219)Write a Review
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All reviewssuperior suiteplace to sleephotel complexrooms are bigtravel to puerto vallartaair conditionerfull kitchenrooms are comfortableluxury resortbus stopmexican styletaxismaleconrelaxationunitsloungers
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21 - 25 of 90 reviews
Reviewed 5 November 2016 via mobile

Nothing as promised!!!! I was guaranteed a patio to have breakfast .....I guess a patio door with grates over it is a patio Internet service didn't exist until we signed on as the room next door The kitchenette had nothing to offer two mismatched plates...More

Thank Kevin Y
Response from Puerto D, Concierge at Puerto de Luna Pet Friendly and Family SuitesResponded 10 November 2016

Dear Kevin, It is a shame that you’ve had a bad experience in our hotel. We’re concerned about your opinión through this site because we didn’t recieve any request or specification about the room you’ve had taken on your last vacations, otherwise we would’ve made...More

Reviewed 20 October 2016 via mobile

In August my husband and I stayed at Puerto De Luna for 24 days. We really enjoyed our stay at the hotel. They were really friendly and accommodating. We upgraded our room about half way through our trip and it was really easy to do...More

2  Thank mlastanding
Response from Puerto D, Concierge at Puerto de Luna Pet Friendly and Family SuitesResponded 4 November 2016

Dear Michelle and Christopher, It was such a pleasure to be your host during your last adventure in town, thank you so much for providing these comments about Puerto de Luna, that way you give to the travelers another nice place to stay. Everything we...More

Reviewed 2 August 2016

Our overall experience was very good. The staff was friendly and helpful. Some technical difficulties with the internet were slow to fix but they got sorted out at the end. The rooms are comfortable though not perfect but well kept and working. We had a...More

1  Thank EnriqueA25
Response from Puerto D, Concierge at Puerto de Luna Pet Friendly and Family SuitesResponded 5 August 2016

Dear Enrique We are glad to know you enjoyed your vacations in our hotel. Puerto de Luna All Suites Hotel is recognized by its quite and traditional atmosphere and we appreciate that our guests let us know they get along with it. Thank you so...More

Reviewed 24 July 2016

Great location...good service...very comfortable...the staff is helpful and very polite....the concierge was an outstanding young man who was full of great tips and knew all the area discounts on food... A welcoming place to stay....not a busy nightlife party atmosphere...this is the place to stay...More

Review collected in partnership with this hotel
Thank rebecca v
Response from Puerto D, Concierge at Puerto de Luna Pet Friendly and Family SuitesResponded 27 July 2016

Dear Mrs Vindiola, We've been pleased to have you as our guest and could offer you a nice stay in the city. Thank you so much for all your compliments. Our staff will be glad to know about your comments that help us to improve...More

Reviewed 20 July 2016 via mobile

Is the second time we are staying here, and one more time we are very please, the guys at the front desk Luis, Ingrid and tecnicly everyone was very nice and helpful, my husband and I enjoy very much to stay here, the WI-FI worked...More

Thank Andrea C
Response from Puerto D, Concierge at Puerto de Luna Pet Friendly and Family SuitesResponded 27 July 2016

Dear Andrea, It's always been a pleasure to be your host, once again. The whole team apreciate your mention and is excited to create a new nice experience for you and James in our solar system. Thank you so much for your comments and preference....More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Restaurant
Details
Price range
US$46 - US$90 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Kitchenette, Smoking rooms available, Accessible rooms
Details
Price range
US$46 - US$90 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Kitchenette, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (69)
Room & Suite (23)
Pool & Beach (14)
Dining (4)
Hotel & Grounds (52)
Family and Play Areas (6)
Bathroom (4)
Questions & Answers
Ask a question
Shirly P
29 July 2017|
AnswerShow all 3 answers
Response from MAinIA2014 | Reviewed this property |
Can't help you with this. We always stay in the cheapest rooms they have. They do have "suites," which appeared to be adjoining rooms. This is not an elegant luxury hotel. But it is a perfectly fine hotel where you can... More
2
Votes
geraldinealfaro
8 March 2017|
AnswerShow all 2 answers
Response from Puerto D | Property representative |
Hi, Geraldine, The cost for one pet is 190 pesos per night or in case you bring two pets it's 250 pesos per night. Regards! Luis Peña Concierge
2
Votes
Google Translation
Room Tips
"If climbing steps is a problem, request a room on a lower floor."
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"Get a superior suite, book early"
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"Get an upgrade to a bigger room"
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"avoid a balcony by the restaurant, the chairs scrape across the floor from 7:30am to noon."
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