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The Hacienda at Hilton Puerto Vallarta

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Avenida de las Garzas #136, Puerto Vallarta 48333 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (246)
Dining (35)
Room & Suite (17)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Hacienda at Hilton Puerto Vallarta
Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#63 of 148 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
Good to know
HOTEL CLASS
Languages Spoken
Spanish
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Parking
Internet
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Restaurant
Breakfast buffet
Snack bar
Poolside bar
Meeting rooms
Spa
Adults only
Baggage storage
Concierge
Sun terrace
24-hour front desk
Dry cleaning
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Room features
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Iron
Minibar
Complimentary toiletries
Room types
Non-smoking rooms
Suites
187Reviews39Q+A37Room tips
Traveller rating
  • 92
  • 51
  • 19
  • 15
  • 10
Time of year
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Popular mentions
MartyLL wrote a review Mar 2021
Watchung, New Jersey8 contributions2 helpful votes
Let’s face it, the world of travel has changed in the past year. Whether you suffer from wanderlust or boredom you have probably been eagerly anticipating your next trip. Such was our situation. Now that it has become easier to travel from the United States to Mexico without the need for quarantine upon return, we decided to re-experience one of our favorite places, namely the Hilton Hacienda in Puerto Vallarta. Assuming that you are personally comfortable embarking on a trip at this time, be assured that the management and staff at the Hacienda are fully engaged as far as health protocols with regard to cleanliness. Surfaces are cleansed repeatedly. Hand sanitizer is offered at the entrance to each restaurant as well in lobbies, the gym, spa and shops. The buffet breakfast is served by staff as opposed to each guest serving themselves. Napkins, forks, knives and spoons are all set on tables by staff utilizing tongs. Masks are required when in common areas. On occasion temperatures were checked while entering the lobby or a restaurant. Within the past few weeks, there are new regulations for entry back to the United States. It is our understanding that due to Mexican government regulations testing can no longer be done in the privacy of your room. At the time of this writing, The Hacienda has developed a partnership with a local clinic to provide and schedule Covid 19 antibody testing for guests prior to their return home. The cost of the test is covered by the hotel. The only out of pocket cost to the guests is for the short cab ride to and from the clinic. The results are given immediately and an email will follow directly to the guest. The concierge will accommodate you by printing a copy for use when you return to the US. We were so impressed with our stay at the Hacienda in March 2021 that we have already booked our return for next month! Thank you to the hotel management and staff for rising to the occasion and providing exemplary service during difficult times in the travel industry. See you in April!
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Date of stay: March 2021
Value
Cleanliness
Service
1 Helpful vote
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54321AK wrote a review Mar 2021
1 contribution
We went to the Hilton Hacienda for 8 days. We actually switched to stay there last minute from another hotel and I do not regret it one bit. If you are looking for relaxation, good service, great food and a gorgeous atmosphere then this is your hotel. Everything was perfect. There seriously is not one thing I can complain about. Juan and German the poolside waiters (I think they are brothers) I need to especially give a shout out to. They never left us without a drink and went above and beyond to care for the guests around the pool. Definitely coming back again if I’m looking to relax and unwind. Also I know I was curious and worried about this so hope it helps. With the Covid rules needed to fly back into the USA with negative test. The hotel made it really simple where the doctor comes to your room to administer the test and you are told on the spot what the results are and they print out the papers needed for verification to fly back to the USA. The process is Really smooth and easy. Like I said everything about this hotel is stress free:-) hope this helps :-)
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Date of stay: February 2021Trip type: Travelled as a couple
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Deanna wrote a review Mar 2021
9 contributions
We spent 5 days at the Hacienda at PV and it was FANTASTIC. Diego Gutierrez checked us in and he couldn't have been more accommodating to our many questions considering the current pandemic situation. We were immediately upgraded due to my diamond status with Hilton. Our room was lovely, HUGE and had a private hot tub off the bathroom. We overlooked the pool, which was also gorgeous. The room looked like it had been recently remodeled, as did the pool areas. It was quiet and the service was outstanding, particularly for an all-inclusive resort. the servers at the pool were very attentive, always there to bring us water or our next cocktail. This was our 3rd trip to the property and we will definitely be back.
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
Room Tip: We enjoyed a lovely pool view off the 4th floor (highest floor)
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mancuso620 wrote a review Jan 2021
La Vista, Nebraska1 contribution
Great stay. Amazing people. Tiani, the humble, self-ascribed "towel girl," is everything but. If empathetic, respectful customer service is what you expect from your employees, Tiani is your "towel girl." She is not long for that position; she "gets" proactive and responsive customer relations and is destined for making great first impressions for the hospitality industry. Rooms were more than ok; staff accommodated our particular needs. Juan Valdez, that's his real name, btw, never let us go empty for any noticeable length of time. Love to know how many steps he takes in a day, cuz he seemingly never took a break. People get 5 stars; food -4.5, rooms - 4; amenities - 4.75.
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Date of stay: January 2021Trip type: Travelled with family
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Isabella S wrote a review Jan 2021
2 contributions1 helpful vote
The atmosphere at La Hacienda was very nice! Large room (however it was on the first floor and close to the lobby, so a little dark and noisy). The pool area was stunning, very well maintained. As an all-inclusive resort part of the Hilton complex, we could use the facilities from both hotels. However, La Hacienda proved to be the best in the atmosphere, service, and food. From the 3 specialty restaurants (Mexican, French and Italian) the best BY FAR was La Catrina, the Mexican restaurant located at La Hacienda. All the staff from La Hacienda was also nicer than at the Hilton. I had an issue with the wifi in my room, but after it was fixed, it worked well. Housekeeping was a little careless (she forgot to replace towels a couple of times, and she stole a couple of pens I had at the table). As for Covid: hand sanitizer was a rare sight... OVERALL: La Hacienda was a beautiful place to stay, with good food and nice staff. However, the Hilton not so much.
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Date of stay: December 2020
Service
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PRICE RANGE
US$122 - US$377 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
451
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Frequently Asked Questions about The Hacienda at Hilton Puerto Vallarta
Which popular attractions are close to The Hacienda at Hilton Puerto Vallarta?
Nearby attractions include Playa Norte (0.3 km), Xtine (0.1 km), and Collage (0.2 km).
What are some of the property amenities at The Hacienda at Hilton Puerto Vallarta?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Hacienda at Hilton Puerto Vallarta?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Hacienda at Hilton Puerto Vallarta?
Yes, free parking is available to guests.
What are some restaurants close to The Hacienda at Hilton Puerto Vallarta?
Conveniently located restaurants include Porfirio's Vallarta, Abbraccio Cucina Italiana, and Restaurante Icú.
Are there opportunities to exercise at The Hacienda at Hilton Puerto Vallarta?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Hacienda at Hilton Puerto Vallarta offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to The Hacienda at Hilton Puerto Vallarta?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (2.3 km).
Is The Hacienda at Hilton Puerto Vallarta accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.