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    Hotel Portonovo Plaza

    Avenida Mexico # 1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
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    10/01/2018 11/01/2018
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    US$76
    US$71
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    Traveller (38)
    Room & Suite (150)
    Pool & Beach (39)
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    Overview
    • Excellent31%
    • Very good44%
    • Average17%
    • Poor6%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Fitness centre
    Concierge
    Business Centre
    Rooftop Terrace
    3.0 Star Hotel
    All hotel details
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    Rooms
    10 Jan11 Jan
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (183)
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    1 - 5 of 115 reviews

    Reviewed 1 week ago

    ...a pleasant surprise on arrival for 9 night stay...(the details):remarkably quiet for busy street 1 block from nice public beach...older completely remodeled hotel with very modern look ...nice rooftop pool with full excellent breakfast provided daily..big market and shops, eateries.promanade within walking distance...wifi (very good)..entire...More

    Thank 1starpilot
    Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 6 days ago

    Thank you for taking the time to post a review. We are very happy to know you enjoyed out little great hotel! It was our very pleasure to have you over and we hope to see you soon!

    Reviewed 1 November 2017 via mobile

    This hotel is modern and clean. We have stayed here several times and it has been consistent. Our last vist we had some very loud neighbors ... So sound does travel if you are next to partiers. Beds are firm but medium compared to other...More

    Thank gypsyjus
    Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 3 November 2017

    Thank you very much for taking the time to post a review. We are thrilled that you had a good time with us and that you enjoyed of our amenities and services. We are delighted to have you as a recurring guest; please know that...More

    Reviewed 21 June 2017

    We had a 4 day reservation from 5/28 to 5/31. We had to check out after the 1st night due to an extremely hard bed. I recently had knee surgery and it was painful to sleep on the bed. The two beds in our room...More

    2  Thank Patty P
    Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 2 July 2017

    We are very sorry to read about the bad experience you had with us. We are taking action about the staff costumer service skills so these situations do not repeat themselves. Please accept our apologies for all inconveniences you experienced. Thank you for your feedback,...More

    Reviewed 1 May 2017

    This is a tough review because the folks who work at the Hotel Portonovo Plaza are wonderful, and they wear their heart on the sleeve, BUT, the hotel is minimalist to say the least and from the get-go we didn't like the room. We asked...More

    4  Thank Paulshappy
    Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 15 May 2017

    Thank you for taking the time to post such thorough review. We enjoyed reading it and thank you for the positive things you mentioned we feature (the staff, food and location). We take this opportunity to apologize for all inconveniences you experienced. Our hotel was...More

    Reviewed 21 March 2017 via mobile

    Spent one night at the hotel at the beginning of our Mexican trip. First of all, I thought it's location was very good. Just a couple of blocks from the Malecon (the boardwalk). It's on a relatively busy cobblestone street just a block from the...More

    1  Thank TheOakvillian
    Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 23 March 2017

    Thank you very much for taking the time to post a review. We are very happy to read you had a pleasant stay; that the staff was attentive and that the price was right. We sincerely appreciate your feedback and we thank your for staying...More

    Sunset Plaza Beach Resort & Spa
    3,335 reviews
    #5 of 123 hotels in Puerto Vallarta
     
    Casa Cupula
    535 reviews
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    Villa Premiere Boutique Hotel & Romantic Getaway
    2,547 reviews
    #7 of 123 hotels in Puerto Vallarta
     
    Resorts by Pinnacle 180
    394 reviews
    #8 of 123 hotels in Puerto Vallarta
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Multilingual Staff
    • Room Service
    • Free Parking
    • Meeting Rooms
    • Business Centre with Internet Access
    • Concierge
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Outdoor pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$39 - US$65 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 45
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, Hotwire, getaroom.com, HotelQuickly, TripOnline SA and Cancelon so you can book your Hotel Portonovo Plaza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Jalisco >
    • Puerto Vallarta
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    Traveller (38)
    Room & Suite (150)
    Pool & Beach (39)
    Dining (16)
    Hotel & Grounds (37)
    Business Centre & Event Rooms (6)
    Bathroom (5)
    Nearby
    Nearby HotelsSee all 123 hotels in Puerto Vallarta
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    Ask a question
    Questions & Answers
    36teacher
    2 March 2017|
    AnswerShow all 4 answers
    Response from Patricia A | Property representative |
    Hello! We do provide our guests with pool towels, but we ask our guests to provide us with some form of ID as guarantee, since the towels will lbe removed from the premises (the beach is across the street). Thank you!
    1
    Vote
    yinyangtiger62
    29 January 2017|
    AnswerShow all 4 answers
    Response from Patricia A | Property representative |
    Hello! We are a very respectful hotel and we don't discriminate based on sexual preference or on any basis for that matter. We are very hospitable and professional and we treat all guests the same. But please be aware that... More
    1
    Vote
    Tara A
    31 December 2016|
    AnswerShow all 2 answers
    Response from Patricia A | Property representative |
    Dear Traveler, unfortunately the hotel doesn't feature 2 bedroom suites. There are only single rooms with different types of bedding. Thank you for visiting our website and for considering our property for your future stay!
    0
    Votes
    Room Tips
    "... upper rooms at the back of hotel less noise"
    Read review
    "Back of the hotel is much quieter."
    Read review
    "Get a room on the backside."
    Read review
    "Get a balcony if you stay here. The Superior room is an inner room and the difference is about $8 a night and..."
    Read review
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