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Hotel Portonovo Plaza

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Hotel Portonovo Plaza
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164 Reviews from our TripAdvisor Community

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Showing 107: English reviews
Crescent City, California
Reviewed 2 weeks ago

This is NOT a 4 star hotel! Positives: great location, 2 blocks from beach, nice area with many good restaurants and nice staff. Negatives: absolutely gut-wrenching stench in room and bathroom. We were put in the smallest hotel room I have seen in 20+ countries, no closet, uncomfortable beds, 1 pillow, no blanket, 1 towel, stifling inner room with a...

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Helpful?
1Thank Janis D
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Thank you for taking the time to post a review. We are very sorry to read that your stay was not pleasant. We apologize on the smell issue, the city pipelines are really old and it is very hard to get The City to replace them. Thank you so much for staying with us and please accept our sincere apologies...

Kennewick, Washington
Reviewed 4 weeks ago

I was looking for breakfast at the unseemly hour of 8 AM and other than Rico Taco Mac where I've eaten several times this was the only place open. Offered a breakfast buffet for 79 pesos so thought give it a try. Pretty good, juices could have been stronger, coffee fine, fruit offerings fresh and tasty. Scrambled Mexican eggs ok...

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Helpful?
1Thank David R
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Thank you for your taking the time to post a review of our restaurant. We are glad to know that it was to your liking and that it finely helped you start your day. Thank you for choosing us, we loved cooking for you!

Seattle, Washington
Reviewed 12 January 2017 via mobile

We stayed one night then off to our condo. Other than a really noisy ceiling fan the room was decent for the price. Clean room, close to the Malecon. The room was $65 which included taxes and fees. Friendly check in. Continental breakfast was decent. Good coffee.

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Helpful?
2Thank NTaylor2012
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Thank you for posting about your one night experience. We are glad to read you enjoyed our rates, staff, coffee and breakfast, we had a great time having you over. Thank you so much for staying with us!

Louisville, Kentucky
Reviewed 11 January 2017

This hotel is located in the central part of the old town of Puerto Vallarta and is a safe walkable distance for everything along the famous boardwalk. There is outside pool on the fourth floor with a view of the sea. A complimentary breakfast is served daily until noon. I had the breakfast each day and found the offerings to...

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Helpful?
2Thank Gary P
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Thank you very much for taking the time to post a review. We are glad to read you enjoyed our breakfast and perfect location. We are very happy to read that overall your stay was a nice experience and so was your visit to Puerto Vallarta. For us, it was a pleasure having you over. Thank you for choosing us...

Melaque, Mexico
Reviewed 6 January 2017

Very nice looking hotel about 1 block from the beach, in a very tourist area, which means, lots of good restaurants and tourist services. There is a Starbucks 2 blocks away for all you good coffee lovers. We had a inside room, which meant we looked out on a cement wall. We said well it should be quiet, no road...

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Helpful?
1Thank David J
Patricia A, Director Comercial at Hotel Portonovo Plaza, responded to this review

We appreciate your feedback. We are pleased to know that the location has been convenient and that the breakfast was to your liking. We regret that there was noise and did not allow him to rest properly.Thank you for staying with us.

Denton, Texas
Reviewed 3 January 2017

While checking in, we could see the beach about 100 yards away, probably less. At one end of the block is a grocery store, at the other, a bank, and across the street are great great tacos at Santo Tacote. The new Malecon is a short walk away and the beach, as already stated, is very close. There's a 24-hour...

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Helpful?
3Thank benjambment
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Thank you very much for such fun and thorough review. We enjoyed reading it, specially the part were you warn future guests about what happens in the airport. We also liked your advice on the eggs, unfortunately we cannot do it given the high percentage of lactose intolerant people we accommodate, bit we will definitively try it at home. We...

Winnipeg, Canada
Reviewed 29 December 2016

A friendly hotel just 3 blocks from the promenade and two blocks from the beach. Clean room with all the amenities for just $58 plus free breakfast. Only drawback. No blankets. Just a sheet. Still I would recommend this place for budget conscious traveller.

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1Thank goodtaste_10
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Thank you very much for taking the time to post a review. We are very happy to read you had a pleasant stay with us. Thank you so much for staying! Please come back soon!

victoria
Reviewed 29 December 2016

We stayed for one night to fly out next day. The room was very small but entirely adequate and very clean. Looked like it was remodeled recently. Our greeter, Jaime, suggested a room at the rear and not on the top floor to ensure it was quiet and it was very quiet. Rooftop pool is not much bigger than a...

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Helpful?
2Thank grver
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Thank you so much for taking the time to give us your feedback. We are happy to read you had a pleasant stay even dough it was a shot one. Thank you so much for staying with us and please come back soon, but for a longer stay with us!

Reviewed 21 December 2016

We've had a great experience on the first stay last February 2016 so rebooked but not quite the same this time. The mattress was covered by a non-fitted sheet that kept sliding of the bare mattress with no blankets only to be told that next time you need to come to the reception to get the blankets! Also no one...

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Helpful?
1Thank Jocelyne J
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Thank you for taking the time to post a review. We are very sorry to read that this time we did not do as good as last time. We have taken into consideration your comments and we will take action in order to improve the service. Thank you very much for staying with us!

Okanagan Valley, Canada
Reviewed 2 December 2016 via mobile

Weve just checked out after 12 nights at this great hotel. The location is only 2 blocks from the malecon and close to groceries and local restaurants. The rooms are small and have minimal extras, but they are very clean and comfortable. The addition of the room safes is great! The staff are very helpful, friendly and hard working. Jesus,...

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Helpful?
2Thank Lael P
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Thank you so much for taking the time to post such nice review! It was our very pleasure and honor to have you stay with us; we got used to seeing you and we miss you! Please come back soon to this your home away from home!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Located right in Puerto Vallarta’s downtown, three small blocks away from the Famous Malecon! This totally new 45 mid-luxury rooms welcomes all kind of guests, especially those traveling on a budget but without willing to sacrifice comfort, location and style. We provide a wonderful downtown experience for we try to pamper and make all of our guests stay unique. We attend their needs and provide wonderful service. For that, all of our guests leave feeling happy and they keep coming back! ... more   less 

Additional Information about Hotel Portonovo Plaza

Address: Avenida Mexico # 1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: RM178 - RM294 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Portonovo Plaza 3*
Number of rooms: 45
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Portonovo Plaza staff and other travellers.
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Questions? Get answers from Hotel Portonovo Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a balcony if you stay here. The Superior room is an inner room and the difference is about $8 a night and worth it.”
 of 5 bubbles 937janisd, 5 Feb 2017 | Read review
“keep windows closed and A/C on to greatly lower street noise”
 of 5 bubbles GaryP440, 11 Jan 2017 | Read review
“you may want to ask for room upgrade, if you booked on line, sometimes these are not the best rooms”
 of 5 bubbles davidjU2118MW, 5 Jan 2017 | Read review
“Yes, ask for a room on the back lane.”
 of 5 bubbles goodtaste_10, 28 Dec 2016 | Read review
“2nd floor at the back”
 of 5 bubbles grver, 28 Dec 2016 | Read review
5 of 5