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Mayan Palace Puerto Vallarta

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Mayan Palace Puerto Vallarta
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728 Reviews from our TripAdvisor Community

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Showing 643: English reviews
Washington DC, District of Columbia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 days ago NEW

Very nice and friendly people. Roberta and Mariana in Customer Service made a difference. The best, Joy Squad; I would love to thank all of them, especially: Oscar, Candela and Nadia. They all went the extra mile to make us feel at home. We will definitely come back!

Helpful?
Thank Patricia A
Lakewood, Colorado
Level Contributor
4 reviews
Reviewed 5 days ago NEW via mobile

Overall, we really enjoyed our stay at the Mayan Palace. Would we come back?? Maybe....depending on what kind of vacation we are looking for. This is the type of resort where you mainly stay put. There are always activities at the pool and the beach is great. The 1 bedrooms are very spacious but the studios are just a two... More 

Helpful?
Thank KBJ61878
Vancouver,Canada
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 1 week ago

We've stayed here a few times and really like the 1 bedroom suites and the location. Pros- -awesome location -great restaurants near by -awesome beach -beautiful building and grounds -great staff, super clean, amazing gym.... pool staff super fun and always active members seemed happy-i heard a little grumbling at the beach for those that went for the update -awesome... More 

Helpful?
1 Thank Happyone69
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Guest: Thank you so much for choosing our Mayan Palace for your vacation and for sharing your thorough review about your stay. We are delighted to find out that our staff was welcoming as this is what we strive for every day. We are happy as well that you liked our pools and grounds. However, we are disappointed to... More 

Richmond, Virginia
1 review
Reviewed 2 weeks ago

great holiday could not pick a better place to spend your vacation. The people are wonderful and very helpfu, Its not only the people who work here but also the guests who make your stay one of a kind . I would like to point out a few people who really made our stay!!! Excellent!!! The Joy Squad, Oscar, Candela,... More 

Helpful?
Thank jlingram2016
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Guest: Thank you so much for commenting about your stay at Mayan Palace . We really thank you for your kind comment about the staff and the service they provide. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need is very important to us. We truly appreciate your preference... More 

San Jose, California
Level Contributor
4 reviews
Reviewed 2 weeks ago

Spent one week at the Mayan Palace marina and one week at the Grand Mayan in Nuevo, the Mayan Palace at the marina is a great place to stay, plenty of restaurants at the marina (stop in and say hi to Victor at Victors place) The Joy squad at the Mayan Palace is the best of all the locations I've... More 

Helpful?
Thank RussofSJ
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Guest: Thank you for taking the time to provide us your feedback about your recent stay at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We are certain Candela and Nadia will gladly receive your feedback. We will be delighted to welcome you back! Happily, Mayan... More 

Red Sea and Sinai, Egypt
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 weeks ago via mobile

We are 'owners' and have been for around 15 years. So we have a lot of history with Mayan. The bad: after visiting Cancun last year and being pleasantly surprised that ridiculously high internet charges had disappeared, I was surprised to find they still exist in PV. Yes folks, Cancun joined the 21st century but PV is still stuck in... More 

Helpful?
2 Thank Dano K
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Guest: Thank you for choosing Mayan Palace for your vacation and for sharing your review with us. We are very pleased to learn you have been faithful owners of our brands and you enjoyed our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. However, we are sorry to... More 

San Antonio, Texas, United States
Level Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 3 weeks ago

Thought I was going to Nuevo Vallarta but didn't see 'marina'. turned out to be BEAUTIFUL. had a two bedroom which was a suite with small fridge and low power microwave (not powerful enough for popcorn) and master room. get a high floor for view. Pool was perfect size. happy hours at pool bar and sunset beach cabana. poolside grill... More 

Review collected in partnership with Windows 10 app

Helpful?
2 Thank Brent F
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the accommodations , the pools and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits... More 

Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

We pre-booked the free shuttle from the airport to the hotel, just watch out for the first room you enter in the airport following baggage pick-up. DON'T ask any of those guys for help finding your shuttle, they will all lie and tell you they are your transportation. Just keep walking around the corner, the gapsa vallarta people are waiting... More 

Helpful?
1 Thank joanneb7282016
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Guest: Thank you very much for providing your comments about your vacation at Mayan Palace. We are pleased to learn you had a wonderful vacation , that you enjoyed our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Comments like yours inspire us to continue creating ideal vacation... More 

Saint Louis, Missouri
Level Contributor
716 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
Reviewed 4 weeks ago

Absolutely loved this place! First of all, we chose to stay at a resort near the marina instead of the resort packed area of Nueva Vallarta. We visited Nueva Vallarta one day and there was nothing there but resorts which is fine if you don't want to go anywhere or see anything else. We wanted to be near restaurants, shopping,... More 

Helpful?
4 Thank rduinc
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Guest: Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our facilities, the accommodations and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our goal... More 

Level Contributor
59 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 October 2016 via mobile

We visited for a week and were not disappointed in this hotel. Grounds are amazing with a large pool area including adult only area with swim up bar. Sun and shade seating available. Lots of activities available during the day with the "Joy Squad". On site restaurants all wonderful and shops available as well. Two happy hours daily, 2 for... More 

Helpful?
5 Thank Magicvan
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Guest: We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. We are happy as well that you liked our food options and the facilities. Our primary goal is... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Mayan Palace Puerto Vallarta

Address: Paseo de la Marina Sur S/N | Fracc. Marina Vallarta, Puerto Vallarta 48354, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: RM447 - RM1,563 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mayan Palace Puerto Vallarta 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Mayan Palace Puerto Vallarta Hotel Puerto Vallarta
Wyndham Puerto Vallarta
Puerto Vallarta Mayan Palace
Mayan Puerto Vallarta
Hotel Style:
#29 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Puerto Vallarta staff and other travellers.
82 questions
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Questions? Get answers from Mayan Palace Puerto Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the higher, the better view”
 of 5 bubbles BrentF337, 10 Nov 2016 | Read review
“Ask for a beach view”
 of 5 bubbles K-Aikin, 19 Oct 2016 | Read review
“Best views are facing ocean!”
 of 5 bubbles BobAdams99543, 26 Sep 2016 | Read review
“My ocean view room had windows that faced the direction of the ocean, but you couldn't see it. I had a lovely view of the pool and trees.”
 of 5 bubbles abbs22016, 1 Sep 2016 | Read review
“Gp for the high rise building closest to the water and request a high level room”
 of 5 bubbles JMH1146, 26 Aug 2016 | Read review
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