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Hilton Puerto Vallarta Resort

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Ave De Las Garzas 136 Zona Hotelera, Puerto Vallarta 48333 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2879)
Pool & Beach (706)
Room & Suite (558)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 03/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Puerto Vallarta Resort
Updated 03/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#58 of 148 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Eternity as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort.
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Full view
Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Canoeing
Babysitting
Wifi
Paid internet
Hot bath
Pool / beach towels
Swimming pool toys
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Private pool
Saltwater pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Kid-friendly buffet
Outdoor dining area
Snack bar
Rooftop bar
Game room
Aerobics
Billiards
Entertainment staff
Video game console
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Executive lounge access
Gift shop
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Minibar
Refrigerator
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
4535Reviews592Q+A100Room tips
Traveller rating
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Popular mentions
Amy T wrote a review 4 May
6 contributions4 helpful votes
This was our first time in Puerto Vallarta and we wanted to get away for a few days to enjoy ourselves. We stayed for 9 days 8 nights in the Hacienda side and enjoyed our entire stay here with our swim out pool. I can't speak for the Hilton Resort side (the family/kid friendly side), but the Hacienda side (adults only) was very well kept, clean, quiet, and not rowdy. From the time we checked in until the time we checked out, all staff members have been very accommodating and friendly to us. We enjoyed all of their all inclusive restaurants on site that were available to us (Mexican, Italian, Mediterranean, and French) , the breakfast buffet was good, although you'll come across the same types of foods everyday. The poolside food was good for lunch, and all of the great different alcoholic beverages you can ask for as well. I want to give a special acknowledgement to a few staff members who took great care of us throughout our stay there: Jose Luis (at the Hacienda pool area) is fantastic! He is such a hard worker and was so friendly, we were never empty on drinks by the pool. Guillermo Vargo Reyes (at the Hilton beach) was another fantastic server, he was very good at giving us the 2-for-1 drinks so that we would never be empty without a drink as well Cecilia (server at the French restaurant) was such a pleasure to have as our server a few nights and is quite funny as well Miguel (Hacienda front security personnel) was very helpful and looked after us since the time we arrived Tiani (at the concierge) was very helpful setting up dinner reservations for us, scheduling our COVID tests at the clinic and printing out the appropriate paperwork needed to ensure a worry-free process to fly back home. Patricia (at the adult sushi rooftop pool) was so nice and great to us at the roof top area. The cleaning staff was wonderful as well and so so nice, unfortunately did not get her name but our rooms were always well kept. Not many conns for the hotel, other than our sliding door from the swim-out pool in our room wouldn't lock properly, so we had to request maintenance to get it fixed twice after the first try was kind of a half-a$$ job done. Wi-fi from the hotel may also be a bit slower from time to time, making working remotely for us a bit harder when we needed to catch up on emails. Few tips: I'd suggest taking an Uber around town as opposed to the Taxi's, the Covid testing site is closed on Sunday's so prepare to plan your Covid tests to be done within 72hrs of departure time, and if you're open to going out to dinner in town one night I'd recommend going to Cafe Des Artiste for an awesome evening dinner and experience (ask to sit in their garden area). We loved Puerto Vallarta so much, will definitely come back again for sure!
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Date of stay: April 2021
Rooms
Service
Sleep Quality
Room Tip: Book on the Hacienda side of Hilton if you're vacationing without kids.
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3 Helpful votes
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Nicole H wrote a review Jan 2021
Mansfield, Texas10 contributions2 helpful votes
Hotel's Favourite
We visited the week of Christmas 2020. From the time we arrived to the time we left everyone was AMAZING! Lizette Gonzales in the Diamonds Members office was great. She got us checked in early and took my number to call me when the room was ready. While we waited we went to the bar and had some shots and sat on the beach. For dinner our first evening we decided to go in town and eat. The food was great from a local street vendor. The hotel is close enough to other places you do not have to stay on the property to eat. We did excursions everyday some we booked prior to going and others while we were there. Manual in the Hacienda was great always was ready to help when we had questions we were all on first name bases by the time we left. There was also a waiter that would come to our swim out pool and bring us drinks and check on us morning noon and night. I feel really bad I did not catch his name since he really was going above and beyond passing us drinks through the shrubbery that made our pool private. As a diamond member I did read through some of the reviews prior to coming and I was a little skeptical all that skepticism went away as soon as I stepped out of the cab. We will be back for sure sooner rather than later!!!!
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Date of stay: December 2020Trip type: Travelled with family
2 Helpful votes
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Response from Kunibert Lengger, Propietario at Hilton Puerto Vallarta Resort
Responded 29 Jan 2021
Dear nicolehL6406PG, Thank you very much for sharing your experiencie of your recent stay at our resort. I am very pleased to know you had a fantastic vacation. I will share your coments with Lizette, that for sure will be very happy to know she has left a good impresion on you. Can´t wait to have you back for another amazing vacation. My warmest regards. Kunibert Lengger Hotel Director
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Jose C wrote a review 2 May
Dallas, Texas134 contributions32 helpful votes
Very unhappy with the stay here. Not sure what the good reviews are about, however they put me in a dirty room with sheets that had a stain on them. - They leave dirty food plates outdoors where people had eaten for hours. Roaches and rats will thrive in these conditions . - The list goes on. I don’t write long reviews, but I recommend staying elsewhere. This is a very unkept hotel.
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Date of stay: May 2021Trip type: Travelled on business
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ANALIE L wrote a review Apr 2021
4 contributions
We enjoyed staying at Hilton for 12 nights. Pretty much hanged out at the Hacienda pool. Jose Luis took a really good care of us and always very helpful, respectful and smiles inside that mask I'm sure. Thank you for taking care of us. Will see you back soon.
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Date of stay: April 2021Trip type: Travelled as a couple
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JCLA_Esq wrote a review Apr 2021
Los Angeles, California17 contributions21 helpful votes
I took a few days in April to escape the rat race in the US and head down to Mexico to relax. Picking the Hilton was the best choice I could have made for my vacation. From getting out of the cab from the airport throughout my entire stay, everyone on the staff made me feel welcome - absolutely top-notch service! The food choices were very good, and it was great to have specialty restaurants in addition to the "standard" buffet. I also thought the public areas were kept very clean, and it's clear that the property pays a lot of attention to Covid-19 guidelines (yes - it's true there's always going to be a few idiots that are too self-important to wear masks or whatever, but the hotel did a great job by, for example, refusing to serve them at the bar unless they put a mask on). Keeping guests safe, ensuring the property was kept clean, providing guests with a fun environment with lots of choices - that's what a relaxing vacation is all about IMHO. Special thanks to Christian (who made check-in a breeze, and was very welcoming at the start of my trip), Jonathan in the beachside restaurant (TOCAYO!!!!!!) who was always about service with a smile, and Tiani at the Concierge desk, who is capable of putting together whatever you need to make your vacation a perfect experience. These are just three examples of what made staying at the Hilton such a great time, and are exactly why I'll be back. Job well done Hilton PVR!
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Date of stay: April 2021
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PRICE RANGE
US$157 - US$412 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
451
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Frequently Asked Questions about Hilton Puerto Vallarta Resort
Which popular attractions are close to Hilton Puerto Vallarta Resort?
Nearby attractions include Playa Norte (0.3 km), Xtine (0.2 km), and Collage (0.3 km).
What are some of the property amenities at Hilton Puerto Vallarta Resort?
Some of the more popular amenities offered include a rooftop bar, free breakfast, and a pool.
Which room amenities are available at Hilton Puerto Vallarta Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Puerto Vallarta Resort?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hilton Puerto Vallarta Resort?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Hilton Puerto Vallarta Resort?
Conveniently located restaurants include Porfirio's Vallarta, Abbraccio Cucina Italiana, and Restaurante Icú.
Are there opportunities to exercise at Hilton Puerto Vallarta Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Hilton Puerto Vallarta Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Puerto Vallarta Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Puerto Vallarta Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hilton Puerto Vallarta Resort?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (2.5 km).