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Costa Sur Resort & Spa

5.1 km from Puerto Vallarta centre
  • Free Wifi
  • Free Parking
  • Pool
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Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
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1,204 Reviews from our TripAdvisor Community

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Showing 784: English reviews
Milwaukee, Wisconsin
Reviewed 11 March 2015

Very friendly staff and unique location. Private beach with own lagoon for swimming, snorkeling, kayaking and sun tanning. All room have ocean views with cute balcony. Upgrade to the newly remodeled studio rooms- king sized beds, new bathrooms, beautiful with granite countertops and stainless appliances in the kitchen also own wi-fi. Super fun tiki bar with happy hour, great place...

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Helpful?
2Thank McCabe313
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your recent stay at our Costa Sur. It is a pleasure to know we were able to satisfy your expectations and provide a great vacation experience. We will make sure to pass your comments along to our staff, they will very much appreciate them and will work...

Novato, California
Reviewed 5 March 2015

A post wedding review of our wonderful stay on our recent trip with almost 40 friends and family! The moment you arrive you are greeted by Juan Carlos's warm smile and you feel genuinely welcomed. As a return guest, it does feel like home away from home. That's not to say it is without flaws, but the good things about...

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4Thank Dlaroy
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for your extensive review of your recent stay at our Costa Sur. Most of the issues you mention, such as wifi, renovation, towels, etc. are in the planning or in process of purchasing and you should be seeing and experiencing the results next time you stay with us. Your comments about our staff are...

Reviewed 3 March 2015 via mobile

The good is that the customer service is excellent. However, many people in our group were sick and I had food poisoning three times. I ate primarily at the resort and could hear the person in the room next to me puking as well. The wedding we attended was lovely however many people in the wedding party were sick as...

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5Thank Bullmank
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for your comments regarding your recent stay at our Costa Sur. We have taken note of your observations and would like to let you know that the resort has very strict Safety & Hygiene processes in place, including a monthly formal analysis of the water and food served in the restaurant, detection of possible...

San Diego, California
Reviewed 2 March 2015

Just returned from a six day trip at Costa Sur and like the title I would say there was some good and some bad in the stay. First the positive: The Staff was extremely friendly and accommodating, especially the activity coordinators down at the pool and the bartenders and servers. The views are unparalleled and gorgeous from every room. I...

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Helpful?
5Thank TravelBugTF
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you much for having taken the time to comment about your recent stay at our Costa Sur. We are glad to know we were able to deliver a satisfactory vacation experience and that our staff, a large part of this experience, stepped up and delivered. We have taken note of your observations and can assure you that...

San Francisco, California
Reviewed 2 March 2015

The good: The staff at this hotel, as most reviewers have noted, are exceptionally friendly and kind. The guests are treated like family, and the number of people who return year after year is a clear testament to the loyalty felt between the guests and the staff. The views and private beach are stunning. To improve: If you are actively...

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5Thank Danielle L
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Danielle thank you very much for taking the time to comment about your recent stay at our Costa Sur. It is a pleasure to know we were able to satisfy your expectations and that you had, one more time, a great family vacation. Our staff is in fact a large part in our resort's operation and we will make...

Phoenix, AZ
Reviewed 1 March 2015 via mobile

Crowded pool. Heated pool is for adults only so staying with children there isn't much for them to do. Pool was too cold for daughter. Something must not be right with filtration system because of how many of us for sick. I could also hear another guest in the room next to me getting sick all night. Staff is very...

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4Thank bjewellPhoenix_AZ
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for taking the time to comment about your recent stay at our Costa Sur. I would like to assure you that your comments are very important to us as they allow us to take the necessary corrective steps in order to resolve them. Specifically regarding the the sickness problem, the season is prone to a virus...

Fairfax, California
Reviewed 26 February 2015

This is an old, outdated and rundown resort with services that are severely lacking. I stayed here recently for a wedding and at least half of the guests at the resort had the noro-virus, there were never chairs or towels available at the pool, the elevators were slow and unable to accommodate the number of guests, wifi did not work,...

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8Thank ChrisSmith20152015
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear guest thank you very much for taking the time to comment about your recent stay at our Costa Sur. Your comments are very important to us, as they allow for us to take the necessary corrective measures to resolve the issues. We are very sorry we were not able to satisfy your vacation experience and hope that you will...

Nanaimo, Canada
Reviewed 24 February 2015

We stayed at Costa Sur for 6 days in February, in a studio unit on the 13th floor of the 14 story building. The views were wonderful from the small balcony where people could stand and admire, but no chairs could fit on it. The building is old and the staff try very hard to make the best of a...

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3Thank AnneVDK
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Anne thank you very much for having taken the time to comment about your recent stay at our Costa Sur. Your observations are very important to us and you can be sure we are working hard on resolving the issues over the resort. Even though the vacation experience was not the one your were expecting, we hope you can...

USA
Reviewed 21 February 2015

The best things about the Costa Sur: A very nice staff, reasonable prices and a beautiful view from every room. The downsides: The entire establishment needs renovation - everything is old, dated and worn out. One elevator and two pools are not enough, and every day staff ran out of deck chairs and towels. The lagoon is nice when useable,...

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6Thank ablalo
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for having taken the time to comment about your recent stay at our Costa Sur. Your observations are very important to us, as they allow for necessary and timely corrective actions. Our staff is very important in the daily resort's operation and is a fundamental part of our guests' vacation experience and we are...

Copenhagen, New York
Reviewed 20 February 2015

I have not stayed here, but visited almost daily for a couple of weeks. The staff there is wonderful. The building is severely rundown and I would think they are going to remodel it one of these days. The views are fantastic. The strong waves in the area are so relaxing sounding as they crash into the rocky beach. The...

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1Thank Scan S
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear customer thank you for taking the time to comment about your return visits to Costa Sur. We have taken note of your observations regarding the food menu and will work on improving our different options. Regarding the speed bumps, even though you do not seem to like them, these have helped solve the more dangerous situation we had before,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 

Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: RM415 - RM705 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Reservation Options:
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Also Known As:
Costa Sur Hotel Puerto Vallarta
Costa Sur Resort And Spa
Playa Del Sol Costa Sur
Hotel Style:
#15 Business Hotel in Puerto Vallarta
#21 Spa Hotel in Puerto Vallarta
#29 On the Beach Hotel in Puerto Vallarta
#32 Family Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Costa Sur Resort & Spa staff and other travellers.
82 questions
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Questions? Get answers from Costa Sur Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay in rooms on the pool end of the building. Too noisy.”
 of 5 bubbles Jeankingman, 20 Feb 2017 | Read review
“6th floor is street level - where you get to listen to traffic all day & night; avoid if possible!”
 of 5 bubbles katiekA9260HO, 27 Jan 2017 | Read review
“Watch out for the concrete headboards on beds. Ouch! Rooms need brighter lighting.”
 of 5 bubbles S3280LVmichaelj, 27 Jan 2017 | Read review
“All rooms have a view of the bay”
 of 5 bubbles maierplus, 27 Jan 2017 | Read review
“The end rooms in the North tower (studios) are less noise, especially during weddings”
 of 5 bubbles bavaria93, 25 Jan 2017 | Read review
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