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Carretera a Barra de Navidad Km 7.5 Torre 6 Zona Hotelera Sur, Puerto Vallarta 48390 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Expedia.com
US$339
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Free cancellation until 16/09/21
Hotels.com
Snaptravel
US$460
US$311
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SAVE US$149
Free cancellation until 14/09/21
Booking.comUS$441
Priceline
ZenHotels.comUS$460
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (1761)
360
Panoramas (15)
Videos (4)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Mousai
Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 146 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
Hotel Mousai is the first and only AAA Five Diamond rated resort in Puerto Vallarta and the state of Jalisco, where fresh flirtatious aesthetics and cutting-edge comfort will inspire you to live sensationally at the beach.
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Room & Suite (454)454
Full view
Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Parking
Paid internet
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Poolside bar
Rooftop bar
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Mountain View
Languages Spoken
Spanish
1,214Reviews307Q+A100Room tips
Traveller rating
  • 1,071
  • 79
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  • 17
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Popular mentions
Elizabeth M wrote a review Yesterday
1 contribution
My husband and I sadly came home yesterday after 6 magical days at Hotel Mousai. I cannot say enough about the staff they were amazing and kind. Carlos was a magnificent butler and was always checking to make sure we were having the best time.! Can't wait to go back!
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Date of stay: April 2021
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Jq2020 wrote a review Yesterday
13 contributions
+1
This was our second stay at Mousai and I must review again because credit is due where credit is due. After what I am sure was a tough year for the hotel industry in Mexico, you would not know it at Mousai. They have maintained, if not bettered their level of service. Jesus, Cecilia, Eduardo and Ricardo with the front desk staff made our check-in/check-out and room service super easy. This visit we tried two restaurants that we were not able to try previously, Hiroshi and Blanca Blue at Garza Blanca. Both were sooooo good! Blanca Blue had delicious soups... I know, it's just a soup. But they were that good! We got the fish and street tacos and were very happy with those choices. Marco was an amazing server also! I am not a sushi fan but my husband is, so we tried Hiroshi. He was blown away by how good the sushi was and proclaimed it was one of, if not the best, sushi restaurants he's been to. I can attest the non-sushi options were equally as tasty. Abraham and the serving staff took great care of us all night and even brought us out their signature lychee drink to try and an extra dessert to celebrate our honeymoon. Thank you Abraham! While those two restaurants were awesome, the rooftop pool is THE SPOT! All the drinks are insanely good ( pretty sure Manuel and Jose are the bartenders we had) and the staff that works up there is so attentive. Gerardo and Enrique served us a few days in a row and probably brought me 20+ lychee martinis lol. You guys rock! In terms of things to do, the pool is amazing to just lounge out all day. But we also did the snorkeling kayak tour with Cesar and had a great time. We also did a couples massage with Alba and Erica before we left for our flights and it was the perfect send off. If you are thinking of covid.... don't hesitate. Pretty much the whole hotel is very open air, and the staff all wear masks. It’s very hard wearing a mask all day especially while working hard, so I hope all the guests appreciate all of the staffs efforts. Most of the patrons wore masks in common areas like the lobby and elevators. Getting our covid test took 10 minutes and was easy. We can’t wait for our next trip back:)
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Date of stay: April 2021Trip type: Travelled as a couple
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RPD93F55 wrote a review Yesterday
Alta Loma, California9 contributions6 helpful votes
OMG from the time we walked in Josue made us feel at home. He showed us the proper use of the hydro relaxation and made us glad we came in early. Our massage therapist Olivia and Isabel listened to our concerns and gave us the best over the top massage possible! The resort looked so beautiful that we book to come back in May 2021!!!
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Date of stay: March 2021
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Sara A wrote a review 13 Apr
1 contribution
+1
There’s nothing Negative to say about the Servíce and quality we received at this restaurant. Our servers Jose and Irving went above and beyond any service we have ever received. The food was exquisite and more than delicious. Definitely recommend!!!
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Date of stay: April 2021Trip type: Travelled with family
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Response from Imelda Zermeño, Atención al huésped/Recepción at Hotel Mousai
Responded yesterday
Dear Sara A, It is delightful to learn you had such an amazing experience, I loved your pictures. We will make sure to let Jose & Irving about your kind words. Whenever travel brings you back to Puerto Vallarta we hope to welcome you back.
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Ms C. wrote a review 12 Apr
2 contributions1 helpful vote
Our first visit to hotel Mousai was in Oct 2020 and we loved it so much we came back in March 2021. Everything was perfect. The service, food, drinks, cleanliness of the hotel and grounds, all amazing. Carlos, our butler was outstanding. He was our butler in October and when we planned our trip for March we knew we had to ask for him again. He truly seems to enjoy his job. He goes the extra mile every day to make his guests smile and happy. If you book Mousai, ask for Carlos. You will be glad you did!
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Review collected in partnership with this hotel
Date of stay: March 2021
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Response from Imelda Zermeño, Atención al huésped/Recepción at Hotel Mousai
Responded yesterday
Dear Ms. C, Thank you for your comment and for such kind words. We are so proud of having Carlos in our team, I will make sure to let him know about this congratulation on your behalf. We hope to welcome you back in the near future!
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Previous
PRICE RANGE
US$356 - US$539 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
72
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Frequently Asked Questions about Hotel Mousai
Which popular attractions are close to Hotel Mousai?
Nearby attractions include Malecón Boardwalk (7.5 km), Act2PV (6.3 km), and Lucy's CuCu Cabana (6.2 km).
What are some of the property amenities at Hotel Mousai?
Some of the more popular amenities offered include a rooftop bar, free breakfast, and a pool.
Which room amenities are available at Hotel Mousai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Mousai?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Mousai?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Mousai?
Conveniently located restaurants include Maria Baja, The Top Sky Bar & Restaurante, and No Sé Nada Bar y Restaurante.
Are there opportunities to exercise at Hotel Mousai?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Mousai have an airport shuttle?
Yes, Hotel Mousai offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Mousai?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Mousai offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Mousai?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (11.9 km).