Hotel Mousai is a resort in Puerto Vallarta and the state of Jalisco, where fresh flirtatious aesthetics and cutting-edge comfort will inspire you to live sensationally at the beach.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Hotel Mousai in Puerto Vallarta garners accolades for its serene yet convenient location, with guests often highlighting the modern luxury vibe, replete with state-of-the-art amenities and picturesque views. While the hotel's cleanliness and service consistently impress, with the staff's professionalism and the all-inclusive options standing out, some guests have experienced disturbances from noise and expressed mixed feelings about the value due to additional costs.
The rooms are celebrated for their comfort and views, though there are occasional criticisms over room readiness. The amenities, including the rooftop pools and spa, are frequently praised, ensuring a memorable stay.
Location
Secluded
Atmosphere
Luxurious
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Noise level
Noisy
Service
Attentive
Amenities
Top-notch
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We had an unforgettable vacation at Hotel Mousai, and I can’t recommend it enough! From the moment we arrived, the experience was exceptional. Alan Y. and Vianey, our pool concierges, went above and beyond to ensure our time by the pool was nothing short of perfect. Their attention to detail and friendly service made every moment relaxing and enjoyable.
Additionally, Humberto, our personal concierge, truly elevated our trip. His personalized care and dedication to making our stay special made this vacation one to remember. He was always available to assist with anything we needed, adding an extra touch of luxury to our time at the resort.
Although we’ve been proud owners at Garza Blanca since 2016, this was our first time staying at Hotel Mousai, and we couldn’t be happier with the decision. The atmosphere, service, and attention to detail at this property exceeded our expectations in every way. If you’re considering a visit, don’t hesitate—you won’t be disappointed! Hotel Mousai has become our new favorite spot, and we’re already looking forward to our next stay.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jair Garcia Carino, Guest Services / Front Office at Hotel Mousai Puerto Vallarta
Responded 24 Oct 2024
Dear dannytZ8938CR, Thank you for the eloquent review of the Hotel Mousai. It is a passionate team of unparalleled individuals that make us who we are, so we are delighted that we surpassed all your expectations with our vibrant service. I am very thankful for your kind words which I will personally share with Humberto your butler and Alan & Vianey at the Rooftop and the team members you mentioned. + On behalf of our Hotel Mousai team, we look forward to your next visit. Best regards, Cecilia Bustos General Manager Hotel Mousai
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My wife and I are frequent guests of Hotel Mousai. Prior to COVID-19 our hobby was traveling the world. We are fortunate to stay at the finest resorts and are drawn to such. We love a special resort where location, service, food, quality of bedding, amenities etc. all matters. Hotel Mousai excels and exceeds excellence on every level and then some. I don't think there is a more beautiful setting than Hotel Mousai. Hotel Mousai is built in a jungle preserve that is so tropical and gorgeous. The views of spectacular Banderas Bay are magical. The staff is over the top incredible!!! From the moment you arrive you are made to feel like family. Staff members quickly address you by name and remember your likes and preferences. The pool staff is incredible. Dylan, Enrique, Ivan and the floor managers cater to your every whim in a very non-obstrusive way. The hotel manager is clearly respected by the staff and she is very hands on and runs an incredible show. The entire concierge team is remarkable with special thank you to Jennifer for helping make our stay extra special. Our Butler Carlos Ramos seems to show up out of nowhere just when you need him! He can make magic happen and does it so quietly and with such genuine kindness. The entire Hiroshi staff is so welcoming and perfect. Special thank you to Jennifer and Christian. The suites at Hotel Mousai are gorgeous and so well kept. Every time we visit we feel as if we are checking into a brand new suite. Bedding is incredible and I always sleep so well! I have stayed at the Four Seasons Punta Mita. Although the Four Seasons is a beautiful property it can't compare to Hotel Mousai. Hotel Mousai is a class all it's own. AAA should make a six diamond category and include Hotel Mousai. Staying at Hotel Mousai allows you to visit the fabulous restaurants in Puerto Vallarta easily. It is only a 10 minute cab ride and 170 pesos ($8) to go into town. Puerto Vallarta is home to some of the most fantastic restaurants. Don't miss Cafe Des Artistes, Casa Kimberly's La Iguana, Trio, La Palapa, Casa Tradicional, Sonora Prime Grill and Le Kliff. I would be remiss if I didn't brag about Hotel Mousai, but worry that this resort will become too popular.....let's keep this very special place a secret.
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Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear luxuryhotelcritic Thank you for expressing your great satisfaction with Hotel Mousai and for sharing the details of your stay with us. I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Carlos, Dylan, Ivan, Enrique and Jennifer. On behalf of our Hotel Mousai team, we look forward to your next visit! Kind regards, Cecilia Bustos General Manager Hotel Mousai
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Beautiful setup but prime purpose is to sell membership Rooms in adult only are beautiful, each with amazing view of water and sunset, balcony with gorgeous jacuzzi and overall nice and spacious setup Hotel is nicely decorated but from gate to main entrance is a long and cobbled drive, 10 min wasted each way Rooftop is awesome for setup and view but no bathroom??? Beautiful infinity pool. Service was great but food was just ok Spa was pretty, nicely setup. Front dest little stiff to almost rude, massage was super, skilled and professional. Moderately expensive for location (500 dollars for couples massage with tip) that’s major city prices not PV s Would not go back but was overall good experience Staff were very courteous and accommodating.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear SeanPsanfran Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us. It is very important for us to know the areas that we need to improve. You may rest assured that your comments will be taken into consideration. It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit. Kind regards, Cecilia Bustos General Manager Hotel Mousai
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We booked an Ultra Mousai Corner Suite for one week to celebrate our honeymoon which comes with the all-inclusive benefits of their ULTRA package.
In our 6 days on the resort, we only had EXCELLENT experiences with the staff, the facilities, and accessing all our ultra benefits. There are tons of options for how to spend each day. We preferred to begin each day with in-room dining on the terrace overlooking the sail-boats gliding through the bay. For the mornings, we'd hit the spa or the outdoor activities like hiking, snorkeling, kayaking, swimming in waterfalls, etc. The staff on each excursion was amazing! Oswaldo, Sergio, and Julio were awesome!
Every afternoon was spent on the rooftop under a cabana and swimming in the beautiful infinity pool overlooking the bay. We ordered fresh food and amazing drinks while soaking in the sun. Alberto, Ivan, Enrique, and Rigo took excellent care of us during the afternoons and made the whole experience fantastic.
Finally, our butler, Cesar, made sure we made the most of our trip, he helped us plan sunset dinners at Hiroshi and Bianca Blue, organize our hydrotherapy at the spa, utilize all our services and more. Everyone at Mousai was very friendly and super helpful.
I cannot wait to bring some friends next time!
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Date of stay: February 2020
Value
Service
Sleep Quality
Room Tip:Â The higher floors are well worth the extra money, the views are amazing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This would be our second stay at Mousai, the first in July 2020. Remarkably, most of the staff who assisted us in one way or another in July recalled our previous visit and our names. We were provided the same extraordinary service at the roof top bar/lounge and poolside service was exemplary. Any wish was fulfilled by our "butler" from reservations on the property in one of the restaurants to spa time, in-room birthday celebration decor, etc.
As per usual, the food was excellent and the corner suite was amazing. Room service was a 10/10 with cleaning, prepping and turn-down service.
What an amazing experience and place to stay in Puerto Vallarta
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Review collected in partnership with this hotel
Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Footprints758742 Thank you for taking the time to post your comments regarding your recent stay at Hotel Mousai. Our main goal is to create impressive and lifetime experiences for all our Guests. I am very happy to know that you enjoyed it. On behalf of our Hotel Mousai team, we look forward to your next visit! Kind regards, Cecilia Bustos General Manager Hotel Mousai
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This is my girlfriend’s and I second time here. This by far is our favorite hotel in Mexico. We have been in hotels in Cabo and Cancun although good, none compare to Hotel Mousai. It’s truly an amazing experience. The rooms are huge and comes with so many things including a jacuzzi that you can change temperatures and make it a pool. Enjoy an expresso while laying in your hammock. The food and service is unbelievable. We went to the terrace for breakfast every morning where Angel, Eduardo (nick name tall skinny guy) and Enrique were amazing and always got the party started in the morning for us with amazing mimosas and great service. They have so many different flavors. Try the passion fruit. The roof top Infiniti pool is unbelievable with live music and amazing views at the beach. Thanks to Alberto and Guillermo who were ALWAYS on point with their service. Always brought our delicious foods and drinks on a timely matter. I highly recommend the hike with Oswaldo and Sergio. They also were great pool concierges at Garza Blanca. Helped us with our every need. The hike is VERY intense but they were amazing at keeping us safe in the jungle. At the end, you are rewarded by jumping in a body of refreshing water. Last but not least the concierge was great. Special thanks to Rosy who made my girlfriend’s trip. We were celebrating her getting her doctorates in pharmacy and Rosy helped make her feel EXTRA special. Best part is, if you stay at hotel Mousai, you also can enjoy everything at Garza Blanca. I also highly recommend the spa. They have the most amenities I have ever seen at a spa resort with beautiful ocean views. My massage from my massage therapist Julia was so amazing and relaxing that I was falling in an out of sleep for a little bit. So good! Thank you all for making our trip a memorable one. We will definitely be back when the North Tower opens up!
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear nimaa633 Thank you for expressing your great satisfaction with Hotel Mousai and for sharing the details of your stay with us. I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Angel, Eduardo, Enrique, Alberto, Guillermo, OSwaldo, Sergio and Rosy. On behalf of our Hotel Mousai team, we look forward to your next visit! Kind regards, Cecilia Bustos General Manager Hotel Mousai
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Firstly, Our entire trip was amazing which we owe to our butler Lilith! From the moment we were introduced, she did everything in her power to make our honeymoon a very special vacation. She took care of our dinner reservations, spa reservations, activity recommendations and every single special request we could ask for. Truly i wish i could bring her home with me - she ensured we did not have to put any effort towards anything, she handled it all. We can never thank her enough!!!
The hotel itself is everything you can imagine, food is phenomenal, service is exceptional and speedy, the resort is GORGEOUS. our room was SPOTLESS at all times, as whenever we left someone would attend to our room (With the help of scheduling from our amazing Butler Lilith) and they put a diffuser in the room for aromatherapy which was my favorite.
Very easy to get around as there is a trolley which takes you around the resort arriving at the lobby every 5 minutes. You never need to leave the resort, but if you do - the town is only a $4-$8 Uber ride away.
Overall this was the best vacation spot and could not ask for any better for our honeymoon.
Thank you Hotel Mousai and Lily!!!!
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Becky Shakur, Congratulations on your marriage! Thank you for expressing your great satisfaction at Hotel Mousai and for sharing the details ofyour stay with us. I am happy to read that our team has contributed greatly to making your stay memorable. We arecommitted to offering outstanding service. I am thankful for your kind words which I will personally share with Lilith and the rest of the team. Kind regards, Imelda Zermeño Rooms Division Manager Hotel Mousai
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Id love to keep this hotel on the DL and not rave about the most amazing staff & room but I cant! From the time we arrived, we have been taken care of with endless champagne, craft cocktails and gourmet food. Our corner suite is stunning and romantic with surround sound inside and out, expansive patios with tile zero edge hot tub and my favorite the hammock. If you want complete privacy you will need to splurge for the higher suites we were on the 4th and there is a hotel that has some balcony’s that face corner suites... we did not mind as we just loved the mtn, bay & ocean view and no one was on patios across from us but for a few hundred more you can get privacy. The restaurants have been the best PV has to offer. The rooftop speaks for itself and the service was just as impressive poolside. We cant wait to return next month for a week
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandro DÃaz, Guest Services / Front Office at Hotel Mousai Puerto Vallarta
Responded 22 Sept 2020
Dear 128sunnyf Thank you so much for your amazing review! We are absolutely thrilled to hear such positive feedback. Your kind words regarding our hotel are greatly appreciated. Thank you for allowing us to turn your moments into memories. See you again soon! Kind regards, Cecilia Bustos General Manager Hotel Mousai
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We stayed 3 nights all-inclusive in an Ultra Corner Suite for a little over $800 per night. At this rate, we expected a flawless experience. We were disappointed.
Nothing hits you as terrible when you walk in. The staff is very friendly. The views, pools and beach are beautiful. As you settle in, the little things begin to add up. If we'd paid $400 / night, these things wouldn't matter quite so much. But at more than 2x this, they do. I think the hotel is too big for its own good and management has lost control and focus on ensuring superior quality.
Some issues: Old, dented/stained boxes for complimentary toiletries (sewing kit, shower cap, etc). Opened water bottle left by prior guest on balcony Butler didn't even introduce himself until the afternoon of our last full day. We left having no idea what a butler should have done, but we paid extra for him. Huge leak in our shower wall. Not offered different room and asked to not use one of the two shower heads to avoid leak. Broken shades and music that wouldn't turn off in room. Mini bar not restocked Really mediocre food - There were some exceptions to this, but again at $800/night, it should all be out of this world. We began ordering only things we thought would be hard to mess up, at which point we tried a room service cheese pizza that was truly inedible. No sun shades at a Hiroshi, a restaurant facing west. No place to hang towels in room. Seems so silly, but it's not pleasant to just throw your towel on the floor when you're done. Hard sell to order alcohol at breakfast (two days in a row). Hard sell to become a member only 30 min post-arrival Mediocre spa experience: staff coughing, hard sell to buy products after the completion of service when you should just be relaxing and glowing, not figuring out how to say 'no' two or three times. New pillows came hours after we made the request for them
Again, the staff were friendly and trying hard. We loved the live piano music from Adel as well as the great service from Irving, Franco, and Alejandro at Hiroshi as well as the the bartending by Heriberto in Noi. The problem here is management and their focus.
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Date of stay: April 2022
Location
Service
Sleep Quality
Room Tip:Â Pick different hotel. Or don't splurge for corner+butler+inclusive like we did. Extra $...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Will C, We very much appreciate your taking the time to share your valuable feedback and cannot thank you enough for such gracious words about our team and the level of service provided over the course of your stay. However, we regret your disappointment with the issues you have encountered. Your comments let us know where we can focus attention to improve our guest experience. Thank you once more for writing about your extraordinary experience, and we wait for you to join us again and make yourself at home soon. Kind regards, Imelda Zermeño Rooms Division Manager Hotel Mousai
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Where do I start!!? From the time we entered the gate at Hotel Mousai we felt welcomed immediately. We were given welcome drinks along with a wet towel. The decor along screams luxury. We stayed in the best room available at the property which was the ultra corner suite on level 11. Our butler was CARLOS and he was amazing. When we first checked in, he took down my phone number so that he could easily reach me and he reached out everyday to see if we needed anything. We purchased a dinner on the beach for $195 that included a bottle of Moet. We witnessed the sunset as a photographer took pictures of us that we later paid $95 for on a USB. My favorite place to relax was both the rooftop pool and our hot tub on the balcony. My favorite drink was the sexy lady on the rooftop. I was really nervous about food because when I stayed in Cancun it was hit and miss. Needless to say the food was even amazing. I loved the beef nachos, popcorn chicken, filet mignon, the quesadillas EVERYTHING!!! They invited us back for New Years because they have a firework display around the island. We will be back & special thanks to Carlos and everyone else who made us feel welcomed our whole stay.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Neesh, Thank you for taking the time to share your recent experience at Hotel Mousai. We are thrilled that you loved your room and had such a fantastic experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for Hotel Mousai to welcome you back soon and offer you our hospitality. Kind regards, Cecilia Bustos General Manager Hotel Mousai
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You don't need to tip at all for meals and there was no pressure to do so at this hotel. We tipped a couple of times for outstanding service. Butler tip ranges on how much they actually do for you, but somewhere $10-$20 per night for tip.
You see the construction of the two towers one near the north which was ours which looked like they were just pouring concrete on the top floor. We were at the rooftop pool all but 1 day and the restroom is one floor below so you can take stairs and view the new building. We never heard any noise about the new tower near the south tower either.
No separate beach when we went - it is a pretty small beach overall. We spent nearly all of our time in the rooftop pool.
We just had an ultra suite, but did not see any "reserved" areas like other resorts. Not sure about the butler suite, but I believe you need to be there to get chairs
We went a couple years ago and are going back in December - best resort we've been to
I wish I could attach the screen capture I have where it mentions purple and the black. But states ultra all-inclusive wears black. So I was just trying to see the difference between the two all-inclusive ultra vs non ultra.
There are more places to choose from in the Puerto Vallarta area.
PRICE RANGE
RMÂ 2,305 - RMÂ 4,211 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
144
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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