This is the best all-inclusive resort I've stayed at in the Caribbean. The service is unmatched. Rafael, Mel and Selerino all went above and beyond to take care of us at dinner and at the pool. The food was outstanding and the drinks were delicious. We liked it so much, I've already booked another stay.
We came to celebrate my husband's birthday and we have lots of fun. All the amenities are great! Loved the all inclusive, drinks and food were delicious. They have a lot of different activities and it's easy to order uber and explore downtown.
Our stay at the Grand Fiesta Americana, Adults only property was money well spent. We travel 2-3 times a year.I work in the travel industry and worked in the food industry for many years. We frequent beach destinations most. We've been to Puerta Vallerta a number of times. This property in general was our favorite. Safety, health, service and cleanliness are all areas we look at most. We read reviews thoroughly as well. This property checked temperatures upon arrival before entering the hotel, sprayed down the bags and informed us when face masks were to be worn. The staff was constantly cleaning all areas of the hotel. All staff members wore masks and those handling food wore masks and shields. The buffets were not serve yourself. They served it to us on request. They put signs out (breakfast) and we'd tell them what we'd like. They have 5 Restuarant's ( bring your phone to take a picture of the QR code's for the menu's). I have to say, for an all inclusive property, the food was really good. We enjoyed both Yuu, and Rojo Corazon Restuarant's the most. Food presentation, temperature and variety were all excellent. The service was exceptional. Employees that stood out the most in terms of excellent service and friendliness were Noel from Rojo Corazon restaurant , Perfecto, Sandra, Selerin and the Chef (sorry I didn't get his name) from Yuu Restuarant, Ivan and Janet. Pool service, Kudo's to Daniel for his attentiveness and friendliness. Daniel made us feel at home. Diego at the front desk was very accommodating and pleasant. The gym was nice. Plenty of cardio machines and weights. There is also a stretching room. Valeria went out of her way to greet us and she truly cared about the cleanliness and safety of the gym. The hotel itself is just far enough away from old Puerta Vallarta. You can uber or take a cab into town for about $7. It's about a 10 minute drive or you can catch the bus across the street. The rooms are quiet and very clean. The cleaning staff is very accommodating. All rooms have nice balconies and the sunsets are amazing. Did I say the sunsets are amazing!!! The beach is private!!! There are 2 pools. One of the pools has a swim up bar. They serve drinks from 10am-6pm. They have plenty of pool activities and contests. We found our spots every morning between 7-8am, no problems. You can get chairs and an umbrella on the beach as well. First come, First serve. What I loved about the beach is there weren't' a lot of venders (like there are downtown). The venders that were there were very respectful and not pushy. Over all, this property, in my opinion was an excellent choice. The only areas that could use a little improvement were the temperature of the gym (it was a bit warm) and the beds needed to be a little more firm. I highly recommend this property. We will be back. Thank you!!!…
We just returned from Grand Fiesta Americana and it was absolutely wonderful! We were a group of 3 couples and it exceeded our expectations. Staff went above and beyond for us, especially Emilio, Abraham, Juan, Aldo, Antonella & Salvador by the pool were fantastic and so much fun! Very knowledgeable about the area and excursions. Restaurants were extraordinary and service was great. At Yuu, the chef and wait staff made great suggestions and the food was delicious. At Serrano Station Rigoberto and the hostess were WONDERFUL and the food was unbelievable, great tapas to split with a group. The tacos at the shore grill tacos and quesadillas were a favorite! Breakfast at the buffet with Francisco & Francisca was fun and very tasty. Room service was attentive, rooms were clean, concierge and Covid testing was smooth. Would 100% recommend! Can’t wait to go back …
From the moment we entered the hotel, we were greeted by a smiling staff that continued to keep us entertained throughout our 7-day stay. Everyone treated us with the utmost respect and like royalty. All the individuals above made every effort to make us feel special and knew our names from almost the first day. The only negative is the constant sales attempts to buy into the hotel chain, but even then most of the staff were friendly and knew when we said No to stop. The staff is what makes this place worth every penny. We will absolutely be back. Even when we were leaving again the staff again greeted us with smiling faces and made sure we had all our documents ready so we would not run into any issues.
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