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Viceroy Zihuatanejo

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715 Reviews from our TripAdvisor Community

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Showing 629: English reviews
Oregon
Reviewed yesterday NEWvia mobile

Nice property directly on the beach. Room was very nice. Service from staff did not miss a beat. View on "lagoon" was pleasant. Adjacent rooms were too close to enjoy the dip pool 'au naturel.' Bar next to the beach was nice. Beach was fantastic. Overall a nice place, but there are other properties that compete strongly in this price...

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Helpful?
Thank mpn7330
Reviewed 5 days ago NEW

Amazing room. Great staff. Perfect place for a long slow weekend. Easy to get to from Los Angeles, great beach, great little town to wander around in. Not a party place if that's what you're looking for. And to top it off a nest of sea turtles eggs hatched under our beach chair!

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Helpful?
Thank Topguacamole
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Topguacamole, I appreciate your time in providing us with such positive feedback about our small Paradise here on the Pacific Coast in Mexico; you are right, we are just a short 3 1/2 hour flight from some of the largest airports in the US... Come back and visit us soon again

Zihuatanejo, Mexico
Reviewed 2 weeks ago via mobile

Wear your most fancy short dress and sandals ! The food and wine selection is marvelous and vast. Be prepared to pay about $150 usd for two people. The service is impecable and dine with elegance at a white table cloth candle lit table in the sand or on the deck. Drink champagne and stroll down beautiful playa La Ropa...

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Helpful?
1Thank ChristinaLaughs88
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear ChristinaLaughs88, thank you very much for visiting us and having enjoyed our service at one of our restaurants. Both La Marea, which we are transitioning over the next two weeks into a Seafood restaurant, and La Villa our Mexican restaurant are right on the beach including beach seating. We have actually added recently a Sushi and Ceciche Bar at...

Valle de Bravo, Mexico
Reviewed 3 weeks ago

We just spent one week visiting the Hotel Viceroy in Zihuatanejo. Specifically extensively using their beach club. Perfect service. Attention beyond detail. The customer comes first on one of the most beautiful beaches on the Pacific. Great food and drinks. Sunsets and a luxury vacation that is worth the sparse vacation time we have. Go there and enjoy Mexico. Unobtrusive...

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Helpful?
Thank alfredorichter6
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear alfredorichter6, thank you for your wonderful comment, we do appreciate you as a return guest to our property and I could not agree more.....come to Zihuatanejo and enjoy a true and authentic Mexican beach vacation Looking forward to welcoming you back soon

Naples, Italy
Reviewed 3 weeks ago

This is a beautiful, spacious waterfront property, elegantly landscaped and well appointed with all the amenities and charm needed for a lovely, relaxing stay. The lagoon suite was restful and the decor is old world México with all modern conveniences. The staff is professional, warm and friendly, the bars are great to hang out in and the food is excellent....

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Helpful?
1Thank Louis M
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Louis M, I appreciate your nice comments about our resort and services and I hope to be able to welcome you back soon to our little slice of Paradise in Zihuatanejo

Reviewed 4 weeks ago

I have stayed at this hotel before and given it an excellent review, so naturally when the opportunity to stay at an affordable price was offered through Travelzoo, my friends and I jumped at it. We booked in April for a November trip. Seven months ahead. We also booked our flights on Alaska at that time. TWO WEEKS to the...

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Helpful?
1Thank Chinafrog
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Chinafrog, I am very sorry that you feel the way you do and that we apparently did not deal with the situation in the upmost best and efficient way. I would appreciate if you could reach out to me directly to discuss your situation in person. I still hope that you will give us a chance in the future...

Santa Rosa
Reviewed 6 November 2016

We recently return from another wonderful vacation at the Viceroy Zihuatanejo. This was our fourth year going to the Viceroy and as always, we had a fabulous time. We love the Viceroy for it's location, the beach and the rooms, but most of all for the amazing staff that it employs. We were greeted at the airport by Gilbert, who...

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Helpful?
1Thank Sue2255
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Sue2255, Thank You very much for your your loyalty; we very much appreciate you as a return guest to our wonderful hotel and destination and would like to thank you for your nice review. Rest assured that your comments will be shared with the team and that we are working hard to bring the hanging beds back to the...

Seattle, Washington
Reviewed 1 November 2016

Absolulely perfect. Great weather, excellent location. Outstanding service especially Marcos for Happy Hour. Playa la Ropa is beautiful and great for walking, swimming and water activities. The food at the viceroy is top notch and the variety is nice to try different things. For an amazing off property dinner Amuleto is excellent.

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Helpful?
Thank Ken C
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Ken C, thank you very much for your kind review of our property, we hope you will return back soon

Oakland, California
Reviewed 1 November 2016

We stayed at the Viceroy for 10 days in October and the experience was largely very good. The location on Playa La Ropa is incomparable. We were upgraded to a penthouse suite with infinity pool and those accommodations were very good with two important caveats. First, we had no hot water in the shower for the first seven days of...

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Helpful?
1Thank Dyserth
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Dyserth, first of all thank you for your evaluation on tripadvisor. Our focus is to improve our services on a daily base and to drive guest satisfaction; rest assured that the from you highlighted issue in your suite will be addressed immediately. I am glad that you have had an overall wonderful stay with us and we hope that...

Irvine, California
Reviewed 21 October 2016

Just got back from our second stay at the Viceroy and I can't say enough good things about this establishment. The location, the beach, the views, the rooms, the AC, the service, the spa, the housekeeping, the restaurants and the entire staff are amazing.

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Helpful?
1Thank Douglas C
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Douglas C, thank you very much for your note and your continuous support; we are very happy that you allow us to host you as our guest. We are looking forward to welcoming you back in the near future, warm regards from Zihuatanejo

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Breakfast Available
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Viceroy Zihuatanejo. 46 Guestrooms and suites afford stunning garden and ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican-Pacific cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 

Additional Information about Viceroy Zihuatanejo

Address: Calle Playa La Ropa s/n, Zihuatanejo 40880, Mexico (Formerly The Tides Zihuatanejo)
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Price Range: RM1,082 - RM4,189 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Zihuatanejo 5*
Number of rooms: 46
Reservation Options:
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo
Hotel Style:
#1 Business Hotel in Zihuatanejo
#4 On the Beach Hotel in Zihuatanejo
#5 Top resorts Hotel in Zihuatanejo
#6 Luxury Hotel in Zihuatanejo
#9 Romantic Hotel in Zihuatanejo
#10 Family Hotel in Zihuatanejo
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Zihuatanejo staff and other travellers.
49 questions
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Questions? Get answers from Viceroy Zihuatanejo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a standard room and then a lagoon suite. If the latter is in the budget, highly recommended.”
 of 5 bubbles louism682, 17 Nov 2016 | Read review
“LS12 is excellent for two couples.”
 of 5 bubbles kencX7126EF, 1 Nov 2016 | Read review
“There are generally excellent deals to be had on line at Viceroy's website”
 of 5 bubbles Dyserth, 1 Nov 2016 | Read review
“Not sure but I had a 2nd floor room that was relatively close to the beach so I loved it!!”
 of 5 bubbles jennifersZ8628OV, 13 Sep 2016 | Read review
“This property is all 2-3 story villas with red tile roofs and open air verandas. Beach Suites have direct access onto th sand.”
 of 5 bubbles clemfromburbank, 17 Jul 2016 | Read review
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