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Traveller (329)
Room & Suite (148)
Pool & Beach (93)
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Overview
  • Excellent45%
  • Very good41%
  • Average11%
  • Poor2%
  • Terrible1%
Travellers talk about
“love hotel”(5 reviews)
“la ropa”(27 reviews)
“bag of ice”(5 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (474)
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Traveller rating
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9
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All reviewslove hotella ropabag of iceinfinity poolno elevatorocean viewshort walkmexican hotelbreakfast includedmadera beachstyrofoam coolera million dollar viewrooms are clean and comfortablefew stairsthe hotel sitszihuatanejo bayclose to town
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21 - 25 of 394 reviews
Reviewed 18 January 2018

Checking in at Irma, we were greeted by the desk clerk with "Welcome home!" and that's the way we always feel, even after the 5th visit. As always, Yara, Issac, Jean-Pierre, Jaime, and all the other staff remember us and make us feel welcome. The...More

Thank efrogs
Response from Claudia n, Gerente at Hotel IrmaResponded 18 January 2018

Dear Efrogs: For the Hotel Irma it is a great pleasure that our distinguished guests share their experience and their comments, all the staff are always ready to give the service you deserve and enjoy your stay to the fullest. Jaime, Isaac, Jean Pierre an...More

Reviewed 9 January 2018

My two daughters (19 & 21) and I spent Christmas in Zihuatanejo at Hotel Irma and would happily return there. Staff was extremely friendly, the hotel is quite clean, the view over the water is lovely and the beach next to the hotel is lively...More

1  Thank GP55105
Response from Claudia n, Gerente at Hotel IrmaResponded 21 January 2018

Dear GP55105. Thank you for taking the time to give us your comments , I sorry for the inconvenient. We are committed and working more than ever. We are taking your comment very seriously, and we are reinforcing the security of ours distinguished guests that...More

Reviewed 8 January 2018

Wonderful hotel at the end of Playa Madera beach. This is our third time in a row within just the last year we have stayed at this same hotel. Ideal location basically and on this trip we stayed 5 nights. We had a total of...More

3  Thank callemariastyle123
Response from Claudia n, Gerente at Hotel IrmaResponded 18 January 2018

Dear Mss. Callemarias: All the collaborators thank you for your kind comments regarding your experience at Hotel Irma, we all have a commitment and that is... that you enjoy a perfect vacation in this beautiful paradise. We hope to see you soon and Erika, Isac,...More

Reviewed 8 January 2018

We had a top floor room overlooking the pool and beautiful bay at Zihuatanejo. The hotel has a lovely colonial style, warm Mexican colours. Lovely staff, two pools with views of the sea, and hot tub. A short walk down (and up!) the stairs to...More

3  Thank Harold L
Response from Claudia n, Gerente at Hotel IrmaResponded 9 January 2018

Dear guest: We thank you in advance for your comments as well as your experience in relation to your last stay at the Hotel Irma, for your knowledge we also have rooms on low floors, which we put at your disposal as long as our...More

Reviewed 28 December 2017 via mobile

We checked in after midnight so there wasn’t a front desk representative available that spoke English, so it took a minute to get checked in. Had we not questioned her we would have been double charged for our stay since we paid before we arrived....More

2  Thank Shawna E
Response from Claudia n, Gerente at Hotel IrmaResponded 8 January 2018

Dear Shawna E.: Thank you very much for your comments and feedback, which help us to be better and serve you as you deserve. Please accept my apologies regarding the reception service for the language, as well as the bar service, we are working on...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Beachfront
Free Internet
Free Parking
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Room Service
Breakfast included
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Outdoor pool
Bar/Lounge
Details
Price range
US$43 - US$100 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Best Value Hotel in Zihuatanejo
#9 Family Hotel in Zihuatanejo
#9 On the Beach Hotel in Zihuatanejo
#18 Romantic Hotel in Zihuatanejo
Room types
Non-Smoking Rooms
Details
Price range
US$43 - US$100 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Best Value Hotel in Zihuatanejo
#9 Family Hotel in Zihuatanejo
#9 On the Beach Hotel in Zihuatanejo
#18 Romantic Hotel in Zihuatanejo
Room types
Non-Smoking Rooms
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Traveller (329)
Room & Suite (148)
Pool & Beach (93)
Dining (43)
Amenities (28)
Family and Play Areas (2)
Questions & Answers
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fishrman2017
29 March 2018|
Answer
Response from Kattop |
We will be there in April our reservation says ocean view
0
Votes
Kattop
28 March 2018|
AnswerShow all 6 answers
Response from lynerd757 | Reviewed this property |
If you buy a package. We did not, there are several choices for breakfasts nearby
0
Votes
Kattop
9 March 2018|
Answer
Response from Claudia n | Property representative |
Please, could you send an email direct to the hotel at gerenciairma at prodigy dat net dat mx , indicating the dates of arrival and under what name the reservation is? mentionig your request, of course we will do our best to... More
1
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Google Translation
Room Tips
"Floors 4 and up have better views"
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"I recommend an ocean view. There are no elevators.There can be noise around the pool but it closes at 9 PM."
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"Book early if you want a view room, as views are spectacular. Regular rooms normally have no view at all, but..."
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"If you can't handle stairs, especially for health/age reasons, be sure to guarantee a lower room"
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