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Pacifica Grand

Certificate of Excellence
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14/05/2017 15/05/2017
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101 Reviews from our TripAdvisor Community

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Showing 62: English reviews
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Aurora, Colorado
Reviewed 1 week ago NEW

We just returned back home after our second trip to this amazing place and we cannot wait to go back! This place is relaxation at its finest. If you want to break away from stress and relax, and be pampered at the same time, this is the perfect place for you to go. The view is stunning, the service World...

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Thank Joan C
Mount Vernon, Washington
Reviewed 1 week ago via mobile

Pacifica Grand continues to meet the high standards we have come to love and appreciate. The staff is impeccable and work so hard to ensure everyone has a good time and always with a smile. Breakfasts with Armando's humor and service: Johny serving at the pool: Marcos with his group of excellent waiters including Hugo and Antonio and of course...

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Thank Carol W
Reviewed 2 weeks ago

I'm not usually one to write reviews, but my husband and I along with our teenage boys were so impressed with our experience, a positive review seemed appropriate. First, the resort is approx. 20 min away from the airport. We usually arrange transportation ahead of time (through Expedia), which can be pretty pricey. This time we decided to get an...

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Thank Diane S
Corrales, New Mexico
Reviewed 2 weeks ago

Pacifica Grand offers breathtaking accommodations, but the staff is the real reason our vacation was so enjoyable. Fernando and Napoleon made sure we had all we needed promptly and with graciousness. Marcos, chief waiter immediately introduced himself to us when we first arrived at La Vista, to eat dinner, and informed us that our stay and service at the restaurants...

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1Thank coyotaerica
Scottsdale, Arizona
Reviewed 2 weeks ago

Used our Raintree Vacation points through RCI. The suite could have accommodated six people but it was just my wife & me. Enormous living room, nice kitchen with adjoining plunge pool. Shower had great view of the bay. We signed up for all inclusive and the meals were excellent. Staff service was outstanding.

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Thank BRUCEfmMKE
Portland, Oregon
Reviewed 4 weeks ago

This is a beautiful, serene property overlooking Zihauteno Bay. The rooms are very comfortable and elegant and the food is delicious, especially breakfast. All the staff were very accommodating and friendly. We were so impressed we decided to purchase!

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Thank nancytaskerpl
Sudbury
Reviewed 13 March 2017

Firstly, let me say this was our first trip ever to Pacifica Grand or Mexico for that matter. Friends of our invited us to use a week they had received as a bonus for signing up with the resort. Our condo was in the first building which I assume was the oldest but you couldn't tell save and except for...

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Thank mteed25
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this review

Dear Guest, First of all thank you very much for your visit, and thank you for taking the time to writes us about all your experience in Pacifica Grand. We are pleased to hear that you have had a pleasant vacations. Without doubt our staff is the best we have, Manuel, Armando, Johnny, and all the people who work here...

Riverside, California
Reviewed 8 March 2017

We traded into this resort. Last year was great at Pacifica Grand, so when we checked in we were not happy. They put us in a unit above the office and underneath the restaraunt! So, our visit was way different that we expected. We were told that we were NOT owners, so the put us up in a place that...

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2Thank Joysgetaway
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this review
Google Translation

Dear Joysgetaway, Thank you for sending us your comments regarding our recent stay at our facilities. We would like to...

Reviewed 5 March 2017

There is much to love about Pacifica Grand including views, location and staff. However, there is one major problem! When my husband and I purchased here over 8 years ago, we were shown amazing plans for the resort including, among other things, 3 swimming pools. Now there are three buildings but only one small pool (without handrails) and a tiny...

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2Thank AliiKa
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this review

Dear AliiKa, Thank you for being part of this great family. and thanks for trust in this project that is called Pacifica Grand. We really appreciate your comments, and the time you have taken to talk about this resort. Currently we work very hard at Pacifica Grand to offer to all our guests even better facilities, thanks for your patience,...

Ham Lake, MN
Reviewed 28 February 2017

The resort is so beautiful with a view that is hard to beat. The staff work tirelessly to keep it in perfect condition. Hugo is dedicated to making sure you have everything you could possibly need. He even blew up a floatie for the pool for us. Hugo's customer service skills are exceptional! We have been staying at Pacifica Grand...

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Thank HonestlyMN
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this review

Dear guest, Wooow! A whole life visiting us, thank you very much for all the trust, and for growing hand in hand with us. We are glad to know that you had a pleasant holiday in our facilities. Thank you for recognizing the great work of our staff, and thank you for taking the time to write to us about...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Pacifica Grand

Address: Zihuatanejo Lote 11 y 12 Manzana 7 | Secc. Prolong. Zona Hotelera, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Price Range: RM3,329 - RM3,377 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacifica Grand 4*
Number of rooms: 133
Also Known As:
Pacifica Grand Hotel Zihuatanejo
Hotel Style:
#12 Luxury Hotel in Zihuatanejo
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Questions & Answers

Here's what travellers have asked, with answers from Pacifica Grand staff and other travellers.
8 questions
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Questions? Get answers from Pacifica Grand staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We just loved room 322 a two bedroom that sleeps 8-10”
joancT4976JI, 23 Apr 2017 | Read review
“Building two”
mteed25, 13 Mar 2017 | Read review
“Beware, if you trade into this resort you may be put into the most undesirable unit!”
Joysgetaway, 7 Mar 2017 | Read review
“Beautiful rooms!”
HonestlyMN, 28 Feb 2017 | Read review
“3rd floor is very nice for views and quiet. No elevators so pay heed to walking up and down stairs.”
bonniet314, 23 Dec 2016 | Read review
5 of 5