We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Puerta Paraiso Hotel Cuernavaca

Save
Traveller (22)
Room & Suite (6)
Pool & Beach (2)
You may also like:
See all
Nearby Hotels
Overview
  • Excellent31%
  • Very good13%
  • Average18%
  • Poor14%
  • Terrible24%
8 Oct 2017
“Animation”
4 Jan 2017
“Don't stay there”
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Restaurant
Room Service
Family Rooms
3 Star Hotel
All hotel details
You may also like:
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (101)
There are newer reviews for Puerta Paraiso Hotel Cuernavaca
See the most recent reviews
Filter reviews
16 results
Traveller rating
3
1
3
3
6
Traveller type
Time of year
LanguageEnglish
3
1
3
3
6
See what travellers are saying:
FilterEnglish
Updating list...
11 - 15 of 16 reviews
Reviewed 26 May 2012

Good pool, ok facade, ok lobby, poor rooms, terrible service at the front desk, no AC in the rooms...in Cuernavaca, really?

3  Thank Ivonne33
Reviewed 31 October 2011

We usually stay in nice hotels. Arrived at this one because it was on the "approved hotel list" for a wedding. We decided to stay there because on the outside it looks ok and we were tired. Lobby: ok, pool: ok, restaurant: ok. All seemed...More

1  Thank AlmadMohamed
Reviewed 6 November 2010

This hotel charged my credit card with sizeable amounts of money AFTER I had left Cuernavaca and lied about my signature being on the credit card form. Even though they admitted their mistake, they claimed to be unable to simply refund the money. They have...More

1  Thank watgirl
Response from suitesparaiso, Director de Relaciones Públicas at Puerta Paraiso Hotel CuernavacaResponded 16 December 2010

Dear Guest, I very much regret what happened during your stay, we have taken steps on the staff with which we, as this was an oversight on our part, as was reported this situation to the bank to no longer engage in this type errors....More

Reviewed 7 February 2007

This is the worst hotel I ve ever been. They don´t have personal security. My bag was stolen inside my own room. They have non sense of customer service.More

3  Thank someone88
Response from suitesparaiso, Public Relations Manager at Puerta Paraiso Hotel CuernavacaResponded 25 October 2010

In the name of to the hotel we want to deeply apologize, the hotel possesses now a new administration and new facilities we assure you that this type of problems have stayed in the past, we hope some day you give us the opportunity to...More

Reviewed 29 January 2006

We usually stay in 4-5 star hotels. Went there because it was really late, we were with kids, and were told the place was completely remodeled. The room look like a cheap motel , carpwt was disgusting, the people at the reception were really rude...More

6  Thank gourmetconnoiseur
Response from suitesparaiso, Public Relations Manager at Puerta Paraiso Hotel CuernavacaResponded 25 October 2010

In the name of to the hotel we want to deeply apologize, the hotel possesses now a new administration and new facilities we assure you that this type of problems have stayed in the past, we hope some day you give us the opportunity to...More

View more reviews
Most Booked Properties in Cuernavaca
See allSee all
About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Room Service
Meeting Rooms
Dry Cleaning
Business Centre with Internet Access
Concierge
Babysitting
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$58 - US$109 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$58 - US$109 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (22)
Room & Suite (6)
Pool & Beach (2)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Get quick answers from Puerta Paraiso Hotel Cuernavaca staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Room Tips
"Make sure you bring swimming suit."
Read review
"Order deluxe room, other ones aren't adequate."
Read review
"look for another hotel in the city"
Read review
"Can be noisy if you are traveling and need rest."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing