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See all 59 hotels in Cuernavaca

Occidental Cuernavaca

324 reviews
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Traveller (120)
Room & Suite (45)
Pool & Beach (8)
Overview
  • Excellent34%
  • Very good41%
  • Average14%
  • Poor6%
  • Terrible5%
Travellers talk about
“stone bridge”(2 reviews)
“bell boys”(2 reviews)
Free Wifi
Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (324)Write a Review
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1 - 5 of 34 reviews
Hotel's Favourite
Reviewed 2 weeks ago

Great stay for the whole 12 days I was there. We enjoy the hotel and the exelente service. The only improvement I see necessary is the food quality at the hotel. The menú is good, but the cooker needs to improveMore

Review collected in partnership with Barcelo Hotels & Resorts
Thank Lilisan
Response from Gerardo C, Director General at Occidental CuernavacaResponded 1 week ago

Dear guest. Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Cuernavaca. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you once again...More

Reviewed 15 December 2017 via mobile

Whilst we did not spend a lot of time in the hotel we were impressed with the facilities on offer. Our room was comfortable, there was free wifi, 2 x swimming pools and a small children’s playground. Breakfast was also nice. Would gladly stay again.More

Thank temil
Response from Gerardo C, Director General at Occidental CuernavacaResponded 4 weeks ago

Dear guest. First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your expectations. Again we thank you for this...More

Reviewed 7 November 2017

The hotel has remodeled rooms, good location, comfortable pool, good service of the staff, clean place, service to the room in good weather, food with good taste, with family atmosphere although it was only a short time since I was passing through.More

Review collected in partnership with Barcelo Hotels & Resorts
Thank rodolfoslavadorh
Response from Gerardo C, Director General at Occidental CuernavacaResponded 9 November 2017

Dear guest. First and foremost we would like to thank you for choosing our Occidental Cuernavaca and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. Again we thank you for this very kind review of...More

Reviewed 18 September 2017 via mobile

We decided to stay for the weekend on a last minute trip to Cuernavaca. The hotel has potential, the grounds are nice and has two pools but the devil is in the details. The bathrooms are noisy, blow dryers are old and don't work, they...More

Thank GarraVerdu
Response from Gerardo C, Director General at Occidental CuernavacaResponded 18 September 2017

Dear guest. Although we sincerely regret reading that your stay at our Occidental Cuernavaca fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is...More

Reviewed 1 August 2017 via mobile

We reserved 2 rooms one I for a handicap person. I called the hotel ahead of time to make sure we got the room that we requested since they only have one! They assured me there was no problem. When we arrived they have given...More

Thank Adela G
Response from Gerardo C, Director General at Occidental CuernavacaResponded 3 August 2017

Dear guest. Although we sincerely regret reading that your stay at our Occidental Cuernavaca fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is...More

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About
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Laundry Service
Meeting Rooms
Children Activities (Kid / Family Friendly)
Airport Transportation
Business Centre with Internet Access
Concierge
Banquet Room
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$58 - US$107 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Cuernavaca
#3 Best Value Hotel in Cuernavaca
#5 Family Hotel in Cuernavaca
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$58 - US$107 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Cuernavaca
#3 Best Value Hotel in Cuernavaca
#5 Family Hotel in Cuernavaca
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (120)
Room & Suite (45)
Pool & Beach (8)
Dining (6)
Hotel & Grounds (77)
Bathroom (13)
Questions & Answers
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Room Tips
"Avoid any exposure to the noisy courtyard if possible"
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"Rooms in the inside are quieter , "street view" rooms are very noisy at night"
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"If you want to be near the main pool, ask for a room in the "Mallorca" building on the ground..."
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"if possible avoid rooms facing the alley, since the "Taco Charlie" kiosk is noisy till late."
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