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Holiday Inn Guadalajara Expo

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Holiday Inn Guadalajara Expo
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197 Reviews from our TripAdvisor Community

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Showing 71: English reviews
Leiden, The Netherlands
Reviewed 19 October 2016

We use this hotel for an international congress and it was a great experience. The staff was very friendly and helpful and attendees were happy with the meeting rooms, coffee break area, social areas (gardens and pool), as well as very happy with the catering. The hotel looks nice, clean, and was up to our expectations for having an international...

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Helpful?
Thank CarmenVictoria
Alberto S, Director de Relaciones con Clientes at Holiday Inn Guadalajara Expo, responded to this review

Dear Carmen Victoria: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Alberto Sosa

Caribbean
Reviewed 10 September 2016 via mobile

This hotel was well designed, from the outside it looks like a normal hotel in an urban setting. Then on your way to your room you past the indoor courtyard with a POOL under a tree canopy. This pool is a feature in itself, there is enough room for everyone to have their own little corner. But just in case...

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Helpful?
Thank Caritravels
Alberto S, Director de Relaciones con Clientes at Holiday Inn Guadalajara Expo, responded to this review

Dear Caritravels: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Alberto Sosa

Galway, Ireland
Reviewed 9 August 2016

This is an older hotel which has been renovated somewhat. It's pretty basic though. Room was a good size, clean with a nice bathroom. Air con worked fine but only when the key is in the electricity slot. Lifts were quite slow so spent alot of time waiting for one. Breakfast was very nice, with a great selection.

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Helpful?
Thank sheepish7
Alberto S, Gerente at Holiday Inn Guadalajara Expo, responded to this review

Dear sheepish7 Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of...

Reviewed 24 July 2016

The hotel is far away from the airport, but location is connected with good restaurants and shopping area around. The Hotel is not luxurious but comfortable. The service staff however expects tips and sometimes if you do not clarify and ask, you may end up paying extra amount eg I was charged for asking for a water bottle which was...

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Helpful?
Thank Piyush P
IHGService, Guest Relations Manager at Holiday Inn Guadalajara Expo, responded to this review

Dear Piyush P, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. It is nice to know that you found your stay comfortable and liked the location of the property. However, we...

Tyrone, Georgia
Reviewed 12 June 2016 via mobile

Stayed here during a recent business trip. First night my room air conditioner would not cool the room which made for lousy night. I told the front desk and when I returned the room was cooler but during my stay, the room never got really cool which is how I like to sleep. Clean hotel, rooms are good, bathroom roomy....

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Helpful?
Thank Cordon J
Alberto S, Gerente at Holiday Inn Guadalajara Expo, responded to this review

Dear Cordon: Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of...

Pueblo, Colorado
Reviewed 1 June 2016 via mobile

I have no doubt that Mexico consolidates itself within the service industry. The restaurant and hotel staff offer great service. The hotel is located conveniently in town but you do need to get around in uber or taxi unless you want some ten thousand steps. The food is awesome. I always love to have my favorite huitlacoche and amaranto. The...

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Helpful?
Thank Arturo C
Alberto S, Gerente at Holiday Inn Guadalajara Expo, responded to this review

Dear Arturo C. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Los Angeles, California
Reviewed 11 April 2016 via mobile

Spend a week great service, friendly people even housekeeping. All employees greeted you with a smile all the time. Restaurant was good. Only thing I did not like was the second time I are at the reastaurant it took them 15 min to get my drinks. Other than that breakfast buffet was really good and so was the tortilla soup......

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Helpful?
Thank M D
Alberto S, Gerente at Holiday Inn Guadalajara Expo, responded to this review

Dear M D Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Orlando, Florida
Reviewed 15 March 2016 via mobile

Stayed at the holiday inn for three nights had a good time the room service was great the people at the bar were nice and friendly pool was amazing I did see reviews about some rooms being old and I guess that's by the pool side but we stayed in the tower and the rooms were nice very clean I...

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Helpful?
Thank itz_v33
Alberto S, Gerente at Holiday Inn Guadalajara Expo, responded to this review

Dear Itz_v33 Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Reviewed 9 February 2016

This is a recently remodeled hotel, very comfortable and in a good location. The rooms aré clean overall and a good restaurant. I Washington in The ciy for work at Guadalajara expo located only a few minutes from the hotel. I would rate The hotel with four stars.

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Helpful?
Thank coconeri
Alberto S, Gerente at Holiday Inn Guadalajara Expo, responded to this review

Dear Coconeri Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Reviewed 20 January 2016 via mobile

I stayed at this hotel 2 years ago when it was called CROWNED PLAZA. it was good at that time, but my last experience was terrible (January 2016). Every time I showed, the water some how went into the bathroom and then into the actual room. My room key was deactivated 3 times and I had to go down to...

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Helpful?
Thank Juan L
IHGService, Guest Relations Manager at Holiday Inn Guadalajara Expo, responded to this review

Dear Juan L, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. I am sorry for not meeting your expectations of the IHG brand when it comes to the customer service delivered. The cleanliness...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn Guadalajara Expo provides easy access to major corporate and industrial parks and is only 5 minutes from Expo Guadalajara and WTC. We are close to the world's best performances presented at the Auditorio Telmex, VFG Arena, Theater Diana and Galerias. You can go shopping to the most beautiful malls in Guadalajara, or visit our representative municipalities Tlaquepaque, Tonala and Tequila. ... more   less 

Additional Information about Holiday Inn Guadalajara Expo

Address: Avenida Lopez Mateos Sur 2500, Guadalajara 45050, Mexico (Formerly Crowne Plaza Guadalajara)
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: RM315 - RM758 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Guadalajara Expo 3.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Crowne Plaza Guadalajara Hotel Guadalajara
Guadalajara Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Guadalajara Expo staff and other travellers.
1 question
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Questions? Get answers from Holiday Inn Guadalajara Expo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Shared or single rooms are good size and clean. The beds are great to have rest and they are quiet for a good night of sleep.”
 of 5 bubbles CarmenVictoria, 18 Oct 2016 | Read review
“Ask,,, careful as language is a issue...”
 of 5 bubbles 703piyushp, 24 Jul 2016 | Read review
“The rooms in The tower are the new ones”
 of 5 bubbles coconeri, 8 Feb 2016 | Read review
“Ask for an upgrade to the Executive floor where they serve free breakfast and appetizer in the evening”
 of 5 bubbles RRivera2014, 10 Aug 2015 | Read review
“Go to another hotel if you have options”
 of 5 bubbles tallswedishchief, 21 Mar 2015 | Read review
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