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Hotel Riu Plaza Guadalajara

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762 Reviews from our TripAdvisor Community

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Showing 270: English reviews
Columbus, Ohio
Reviewed 5 days ago NEW

This was my first time to Guadalajara and this hotel was where the team was staying for the 4 days we were there. The hotel was in pristine shape, very modern, the room was awesome (both clean, room size, and view outside) and it had a very nice bar with live music during the week, and plenty or large screen...

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Helpful?
Thank Don H
Cancun, Mexico
Reviewed 1 week ago

Perfect place, perfect business setting, the service is not comparable to other Riu Hotels, but turns out, the service in this one is WAY BETTER than in other places in Guadalajara, (I need to emphasize this, service in Guadalajara is really bad) said this, the RIu excells in Guadalajara. Attention at the restaurants, the bar, the housekeeping staff and reception...

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Thank Humberto P
Reviewed 3 weeks ago via mobile

I stayed in it for a week, was nice and affordable for a 5 star hotel. Rooms are nice and spacious , breakfast is good and lots of variety there. Nice and friendly staff It is located near the center in a safe area , 5-10 mins to the touristic center and the famous cathedral in Guadalajara

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Thank Abdelrahman A
Reviewed 3 weeks ago via mobile

I stayed for only one night, room looked very nice, all the hotel has a good looking, personnel very good, super fast, which is great for a late check in after a long business day, however next day in shower I found hair in the walls, not mine of course....totally unacceptable... disgusting and then I felt that feeling that I...

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Helpful?
Thank Ceciliadomon
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza Guadalajara, responded to this review

Dear guest, Thank you very much for choosing our hotel for your trip to Guadalajara. We welcome all constructive criticism, as it helps us to improve in the future. We apologize for the failure to meet your expectations regarding the room cleaning. In order to guarantee a maximum level of comfort our staff is constantly trying to keep our property...

Merida, Mexico
Reviewed 3 weeks ago via mobile

The room I had was uncomfortably cold. No matter how I adjusted the thermostat, including turning it off, the room had a chill to it. I asked for a bathrobe to keep warm and I was told that they don't have that service. I thought that the food was good and the employees were friendly but the overall experience was...

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Thank callejera
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza Guadalajara, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve...

Mexicali
Reviewed 3 weeks ago via mobile

This hotel is relatively new, spacious, the room I got, which was A standard room falls more on the small but confortable size. Ir was a little too cold for me, and I could not find an blanket. The bed only had sheets. The breakfast was included and very good , with a lot of choices, a d very good...

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Thank ANATGARCIA
Mexico City, Mexico
Reviewed 4 weeks ago

Upon arrival at the property youre received by nice staff, and a very nice lobby. If you can get an upgrade to the suites on the 31st and up floors, facing the bridge behind the hotel. The views are amazing, and the rooms are well appointed. Internet, room service, gym and pool work just fine, and the rooms are nicely...

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Thank lforest
Bedford, Texas
Reviewed 1 November 2016

This hotel was one of the best hotels, I had been, the location the rooms big and a great view of the beautiful city of Guadalajara, the pool had music and the food is great, a bit of windy but you enjoy the great weather of Guadalajara excellent for business or pleasure and the restaurants offer a large variety of...

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Thank Helmut123
Toronto, Canada
Reviewed 24 October 2016 via mobile

Great hotel with great amenities. Solid gym. Beautiful outdoor pool with bar service. Spa where we had great massages and a steam. Breakfast buffet was great and very affordable. You can see the hotel from almost anywhere in town as its the tallest building in the city. Bikes for rent right outside. Fun night spot in the hotel lobby bar.

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1Thank James-RJM
Reviewed 20 October 2016 via mobile

Excellent hotel. Great service, rooms and staff. Tue and Fri are Salsa dancing nights in the lobby. Great for people watching. Pool and associated area is top class. Fitness suite is large and well equipped. One of the best I have seen in a hotel

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Thank David M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hotel Riu Plaza Guadalajara

Address: Av. Lopez Mateos, 830 - Fracc. Chapalita | Guadalajara - Jalisco, Guadalajara, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: RM432 - RM1,010 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Riu Plaza Guadalajara 4.5*
Number of rooms: 550
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Hotel Style:
#3 Spa Hotel in Guadalajara
#5 Luxury Hotel in Guadalajara
#6 Business Hotel in Guadalajara
#7 Romantic Hotel in Guadalajara
#16 Family Hotel in Guadalajara
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Plaza Guadalajara staff and other travellers.
9 questions
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Brooklyn, New York
1 month ago
Guadalajara, Mexico
San Felipe, Mexico
10 months ago
Texas

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Questions? Get answers from Hotel Riu Plaza Guadalajara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Plan to Have Breakfast Here”
  • Room as You Walk In
  • Double Beds
 of 5 bubbles 519donh, 3 Dec 2016 | Read review
“All rooms have a view.”
 of 5 bubbles SouthTexasBrit, 25 Sep 2016 | Read review
“Look for special deals on Trivago or Hotels.com. Also when there is a big conference in towns, rooms sell fast!”
 of 5 bubbles Ivolutionary, 16 Sep 2016 | Read review
“high floors”
 of 5 bubbles JohnPatsi, 19 Aug 2016 | Read review
“Upper floors for impressive views.”
 of 5 bubbles Toulouse1965, 14 Aug 2016 | Read review
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