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The Westin Guadalajara

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462 Reviews from our TripAdvisor Community

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Showing 262: English reviews
Reviewed 4 days ago NEWvia mobile

This hotel is beautiful in every single way. The food is amazing and the staff is very professional. It is located at an industrial zone, however you can drive easily or take a taxi and be anywhere in about a 20 min drive.

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Helpful?
Thank Annette A
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear Annette A, Thank you so much for taking the time to share your opinion with us, it was our pleasure to welcome you as our guest. We are so pleased to see that you had such a renewing experience and that you enjoyed the food and our dedicated service, we hope that our location was an advantage for your...

Reviewed 6 days ago NEW

Cross the street from Expo. Very quiet area. Few restaurants nearby. Breakfast overpriced and too Mexican. Rooms ok, interesting point is that u receive no SPG award nor upgrades if u book thru other website. No club lounge.

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Helpful?
Thank Jimmy C
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear Jimmy C Thank you very much for selecting us as your host hotel during your recent stay in Guadalajara and also for sharing your thoughts with this community. We are glad that you found our rooms comfortable including our heavenly bed and that you had a good rest. In addition to our Mexican recipes at our breakfast we also...

Bergamo, Italy
Reviewed 2 weeks ago via mobile

Near to the Cathedral (only 15 mins by car), this hotel offers a beautiful city view from highest floors. The rooms are comfortable (even if not so modern), big enough and provide coffee service. We paid € 169 for two nights in premium room, therefore price/quality ratio is very good. On the negative side, breakfast is too expensive (20$ is...

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Helpful?
Thank Eri_05
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear Eri_05, Thank you so much for sharing your experience with us through the Trip Advisor Community. I am very glad to see that you enjoyed your stay with us and that the room was comfortable also that you liked the services that we provide. We appreciate your feedback, this helps to see our areas of opportunity and to assure...

Charlotte, North Carolina
Reviewed 2 weeks ago via mobile

In typical Westin fashion this hotel is elegant well-kept and affordable. The restaurant overlooks the city and offers an unbelievably good breakfast buffet. The staff are attentive pleasant and helpful. Rooms are modern clean well outfitted and spacious. Travel time to Guadalajara international is about 25 minutes. The hotel is located next to the convention center and various other upscale...

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Helpful?
Thank togojjh
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear togojih, Thank you so much for sharing your opinion with us through the Trip Advisor Community. For us it was a pleasure having you with us and I am very happy to know that we succeeded your expectations. It is very pleasant to see that you enjoyed our breakfast buffet at Grill & Vine and the facilities; more over...

San Diego, California
Reviewed 13 December 2016

got an email from Eduardo Vallin a couple days before check in to see hoe they can make my stay better (generic e mail ) answer the e mail thinking nothing of it , and said that was my 30th anniversary. upon check in Edwardo talked to me and make me fell very welcomed. he even left me a gift...

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Thank enrique v
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear Enrique v, First off all, congratulations on your 30th anniversary we hope that during your stay we had exceed your expectations. For us is very important that our guests feel welcomed, special and unique. I will pass this comment directly to Eduardo and Jessica for their wonderful job. Please visit us any time, we will be very pleased to...

Amsterdam, The Netherlands
Reviewed 10 December 2016 via mobile

The Westin offers consistent quality, and we very much appreciated the comfortable rooms and relaxed professional ambiance. Safe choice for business travelers to Guadalajara. Location is uneventful, next to the Hilton.

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Helpful?
Thank Maarten B
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear Maarten B, We would like to offer you our gratitude for taking the time to share your opinion with the Trip Advisor readers; it is very rewarding to know that you had such a renewing stay and that you enjoyed our rooms, we hope that our heavenly bed had given you the rest that you needed. It is certain...

Reviewed 5 December 2016

Good location if you are attending the expo conference that is across the street. Room is spacious and clean, good wifi service. Room service food was good and fast. They should clean windows from the outside more often.

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Helpful?
Thank Jesco74
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear Jesco74 Thank you so much for choosing us to be your host during your visit to the city and to share your opinion with us thought the Trip Advisor Community, I am very glad to see that the location was an advantage for you and that the facilities filled your expectations in every way as well as the service...

Reviewed 1 December 2016

Stayed here for 3 nights and loved it. Everything you would expect from a Westin. Breakfast was really good but the options in the hotel restaurant for dinner leave a little to be desired. There are several restaurants within a 5 - 10 minute UBER ride which are much better for dinner. As far as the hotel great rooms, great...

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Helpful?
Thank Scott H
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear Scott H, Thank you for letting us be your host, I am very trilled to see that you loved your experience, it is very rewarding for us to exceed our guests expectations. Also we thank you for your feedback, this is very important for us to help us improve our service for our guests. I am very glad that...

Bloomington, IN
Reviewed 1 December 2016

I went to a wedding on Guadalajara of a family friend and it was great, not at this hotel but if it had been it would have been fantastic. Professional serves and good people who only want to please. The room was big and clean, the marble floors were great and the beds were comfortable. The food is all healthy...

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Helpful?
Thank sanjuani12
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear sanjuani12, We are very pleased to see that you had such a renewing experience during your visit, first of all let us thank you for your comments and feedback. For us is very important to make our guests feel welcome and to make them feel like they are at home, I am very pleased to notice that you enjoyed...

Houston, Texas
Reviewed 24 November 2016 via mobile

It was just ok.. pictures on website are better than actual place. Light bulbs burn out and tv not working . Call down to desk, but nobody came up to fixes. Simple call would of been nice. Hotel needs good cleaning

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Thank Sherri L
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear Sherri L. Thank you so much for taking the time to share your opinion with us through the Trip Advisor Community. We are so sorry that your experience did not fulfill your expectations, for us is very important to make our guests fill like they are in home and to assist them in any way we can. We appreciate...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Westin Guadalajara is in one of the most prestigious areas of this metropolis. Expo Guadalajara is next door, World Trade Center, corporate offices and numerous shops are nearby.Power up in the state-of-the-art WestinWORKOUT® Gym.Escape to one of our 221 thoughtfully-designed guest rooms. The signature all-white Westin Heavenly Bed®, High Speed Internet Access, an LCD Flat Screen Television ensure that each space is a calming oasis where you can have a revitalizing stay. ... more   less 

Additional Information about The Westin Guadalajara

Address: Avenida de las Rosas 2911, Guadalajara 44530, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: RM463 - RM1,633 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Guadalajara 4*
Number of rooms: 221
Reservation Options:
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Hotel Style:
#5 Romantic Hotel in Guadalajara
#6 Luxury Hotel in Guadalajara
#7 Business Hotel in Guadalajara
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Guadalajara staff and other travellers.
2 questions
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Questions? Get answers from The Westin Guadalajara staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If u have no status, ask for 20th floor.”
 of 5 bubbles jimmyc978, 17 Jan 2017 | Read review
“Room service is worth it.”
 of 5 bubbles sanjuani12, 30 Nov 2016 | Read review
“Master suites are corner rooms and the epitome of comfort”
 of 5 bubbles GraciaL_12, 28 Oct 2016 | Read review
“Avoid upper rooms & upgrading... the quiet pitch is deceiving on their end”
  • Avoid room 2002
  • Close to staff circulation that is doing their job to serve
  • The last floor is the staff hang out across the presidential suite
 of 5 bubbles 480juli, 24 Oct 2016 | Read review
“I was on the 9th floor and it was quiet and had a decent view.”
 of 5 bubbles Evilyn7, 23 Sep 2016 | Read review
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