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Posada Santa Fe

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592 Reviews from our TripAdvisor Community

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Showing 172: English reviews
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Olmito, Texas
Reviewed 1 week ago

The Posada de Santa Fe is located right in the heart of Guanajuato. It is an excellent location to tour and enjoy this colonial marvel. Guanajuato is like no other Mexican City. It is unique and exceptional in all regards. My wife and I traveled during the second week of April. The weather is hot and the hotel does not...

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Helpful?
Thank whicho1969
gerardo h, Guest Relations Manager at Posada Santa Fe, responded to this review

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Reviewed 2 weeks ago via mobile

In a few words : everything too old . People have been nice at the reception , the location is great but the installation is really too old . From floor carpet to room furniture feeling is not comfortable. Renovation needed .

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Helpful?
Thank Cesare M
gerardo h, Guest Relations Manager at Posada Santa Fe, responded to this review

Thanks for staying with us. We work hard to make our guests happy and are very sorry not having been up to your expectations about our 150 years old hotel. We appreciate your feedback!

Manchester, MA USA
Reviewed 3 weeks ago

The room was huge, yet tired but that was what we expected. But, we didn't expect that on a Sunday night the Band below our window would continue their playing loudly until 1:30 a.m. This was JUST AFTER all the power went off. We got up at 5 to go to the airport and the power was still off. Pretty...

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Helpful?
Thank PamManchester_MAUSA
gerardo h, Guest Relations Manager at Posada Santa Fe, responded to this review

Thanks for staying with us. We work hard to make our guests happy and are very sorry that your 2 points rating was due to an uncommon situation out of our control rather than our service, and regret not having been up to your expectations. We appreciate your feedback and would love to see any reconsideration!

Baja California, Mexico
Reviewed 3 weeks ago

Lovely colonial hotel. Enchanted with the location. If you are looking to stay at a modern hotel this is not the one for you. Our room over looked at a courtyard and was perfect. Excellent staff. Planning our next visit.

Review collected in partnership with this hotel
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Thank Carmen V
gerardo h, Director de Relaciones con Clientes at Posada Santa Fe, responded to this review

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Hurricane, West Virginia
Reviewed 7 March 2017

And it has the ambience to prove it. We got in on a late flight, maybe 9 pm. The cabbie dropped us and our wheeled luggage behind the Theatro Juarez and indicated "walk that way and keep going". He didn't get a tip, but he couldn't get much closer because it's an old town made for carts and now has...

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Helpful?
Thank cpnegrad
gerardo h, Guest Relations Manager at Posada Santa Fe, responded to this review

Thanks for staying with us. We work hard to make our guests happy and appreciate you took your time to make such a descriptive feedback!

Calgary, Canada
Reviewed 4 March 2017

This hotel is definitely dated but that is the charm about this place. Our family of four throughly enjoyed our two nights here. The location can't be beat, the staff is very friendly, and the breakfast was served at your table. We would happily return.

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Thank ToyotaAdventureros
gerardo h, Director de Relaciones con Clientes at Posada Santa Fe, responded to this review

Thanks for your visit. We work hard to make your experience a good one, and appreciate your feedback!

Reviewed 3 March 2017

Everything seemed to be within about 2 blocks of this location. The plaza itself was very entertaining. Other than the location, the best thing about the hotel is the desk staff who spoke English and were very friendly and helpful. The hotel is old but does have an elevator for those with mobility issues. Our room was clean. The bathroom...

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Helpful?
Thank Beverley P
gerardo h, Director de Relaciones con Clientes at Posada Santa Fe, responded to this review

Thanks for your visit. We work hard to make our guests happy and feel very sorry not having been up to your expectations about the towels. Your opinion is very important and compromise us to try harder. We appreciate your feedback!

California
Reviewed 11 February 2017

This hotel is in an excellent location but everybody seems to be just mailing it in. The place has a very nice lobby but after that you have acres of corridors and mediocre rooms. Our room was okay but the bathroom was old and had plenty of mold around the tiles and the faucets. The bed was okay, as were...

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Helpful?
Thank CaliforniaNana
gerardo h, Guest Relations Manager at Posada Santa Fe, responded to this review

Thanks for staying with us. We work hard to make our guests happy and are very sorry not having been up to your expectations about your room. Your comments about cleanless compromise us to try harder. We appreciate your feedback!

Reviewed 6 February 2017 via mobile

The hotel has an unbeatable location. You can walk anywhere and there are always attractions nearby. Parking is complicated but thats a problem all hotels downtown have. The hotel could really use some maintenance, needs painting, should remove carpets, and replace towels and sheets which are too old. Overall its a good place to stay but it could be better...

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Helpful?
Thank Pablo G
gerardo h, Guest Relations Manager at Posada Santa Fe, responded to this review

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback about our constant maintenance needs!

Jamaica
Reviewed 22 January 2017

As a group of 5 we entered the restaurant at 10:45pm after at show. No problem at all being seated and promptly served. Typical Mexican meals all looking excellent. I had ? mineras. Chicken leg and? Tasty, hot temp, nicely presented. Enjoyable!

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Thank im44
gerardo h, Guest Relations Manager at Posada Santa Fe, responded to this review

Thanks for your visit. We work hard to make our guests happy and appreciate your feedback!

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
Official Description (provided by the hotel)
Opened in 1862, our Guanajuato Hotel keeps in its facilities a captivating colonial and historical appearance, a signature element of the best Hotels in Guanajuato. Posada Santa Fe is home of a big artwork collection by local artists and a lobby that stands out for its lofty beamed ceilings, fine chandeliers, antique furniture and spectacular paintings garnishing the walls. Stay in one of the 43 guest rooms of our Hotel in Guanajuato, all of them homely and comfortable for an easy rest in this magical colonial city.For added convenience, Posada Santa Fe Hotel features some other elements that distinguish us as the top choice among Guanajuato Hotels. A Tourist Ministry certified Restaurant with national and international dishes, a place that boasts a great view to the Jardin de la Union, a Parisian- style cafe terrace, functional rooms for both social and corporate events, parking lot and an endless list of amenities and services for a 4-star stay in the most traditional Guanajuato Hotel ... more   less 

Additional Information about Posada Santa Fe

Address: Calle Jardin de La Union 12, Guanajuato 36000, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Guanajuato > Guanajuato
Price Range: RM277 - RM731 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Posada Santa Fe 3*
Number of rooms: 43
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Also Known As:
Posada Santa Fe Guanajuato
Posada Santa Fe Hotel Guanajuato
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In the heart of the city”
whicho1969, 14 Apr 2017 | Read review
“Nice, very clean and comfortable bed.”
carmenv629, 29 Mar 2017 | Read review
“Room in rear---the plaza is loud with dining and mariachi”
cpnegrad, 6 Mar 2017 | Read review
“Room to the back of the hotel will be quieter”
73beverleyp, 2 Mar 2017 | Read review
“I'd definitely go somewhere else.”
CaliforniaNana, 10 Feb 2017 | Read review
5 of 5