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Mexico City Marriott Reforma Hotel

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Traveller (385)
Room & Suite (258)
Dining (107)
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Overview
  • Excellent59%
  • Very good26%
  • Average8%
  • Poor3%
  • Terrible4%
Travellers talk about
“la mansion”(21 reviews)
“zona rosa”(55 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,451)
There are newer reviews for Mexico City Marriott Reforma Hotel
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All reviewsthe executive loungela mansionzona rosatop floorbusiness tripmini barper dayconcierge staffvery nice hotelcentral locationbusiness centerbreakfast buffet ischapultepec parkreformagymcarlostorres
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151 - 155 of 878 reviews
Reviewed 12 July 2017

This is only a Marriott catagory 5 hotel, so we used points on weekdays & Sr. Rate on weekend. Made a wonderful & very affordable vacation. I'm Marriott Platinum Elete so we had access to the wonderful concierge lounge on the roof. Great food, service...More

Review collected in partnership with this hotel
Thank GeorgeTravelsOften
Response from Marriott_Reforma, General Manager at Mexico City Marriott Reforma HotelResponded 28 July 2017

Dear GeorgeTravelsOften: Let me thank you for sharing with us your valuable comments, it is nice to know that you enjoyed our Executive Lounge and its service and view. On your next visit to Mexico City Marriott Reforma allow yourself some time to enjoy our...More

Reviewed 12 July 2017

Front desk is the worst Specially susana melendrez That lady doesnt deserve to be Night supervisor I will not stay at this property my worst vacations I dont know why marriott hired that kind of peopleMore

Review collected in partnership with this hotel
Thank josephsU5875AA
Response from Jose C, General Manager at Mexico City Marriott Reforma HotelResponded 14 July 2017

Dear josephsU5875AA: We sincerely thank you for taking the time to share with us your valuable comments about your recent stay with us. Your feedback is always important and welcomed as it helps us to improve. When we see a review like this we feel...More

Reviewed 11 July 2017

Very nice place with easy access to food and clubs. Easy to get a taxi or Uber. Highly recommend. Staff was helpful and spoke English and even translated a few times for me while on the phone with an Uber driver. Would stay here again...More

Review collected in partnership with this hotel
Thank Mikewanders
Response from Marriott_Reforma, General Manager at Mexico City Marriott Reforma HotelResponded 26 July 2017

Dear Mikewanders: Your opinion is very important to us, as we consider it a very valuable tool in our continuous search for improvement We are pleased to hear that the hotel´s Executive Lounge as well as our service deserved your approval. We invite you to...More

Reviewed 11 July 2017

I bought a coupon for a couple massage and exfoliant treatment. They did not give me the massage , just a really simple tretament for the skin. When I asked the lady she did not even care. In other SPAs they explain the treatmente and...More

Thank Sayuri H
Response from Jose C, General Manager at Mexico City Marriott Reforma HotelResponded 14 July 2017

Dear Sayuri H: Thank you for taking the time sharing with us your feedback, it is always welcomed. As a follow up to your observations I would like to confirm that the staff responsible of the SPA was notified of your timely observation, regarding the...More

Reviewed 10 July 2017

Nice hotel. Good location. The staff in the Ececulive/Concierge Lounge could be a little bit more friendly. Clean room, good air conditioner. Nice ice machines in each floor. Check in and check out was excellent. I hope price goes down. Looking forward to visit again....More

Review collected in partnership with this hotel
Thank Giovanni Q
Response from Marriott_Reforma, General Manager at Mexico City Marriott Reforma HotelResponded 26 July 2017

Dear Giovanni Q: We want to thank you for the time you took sharing your most valuable comments, about your recent stay with us. Your nice comments in regard to our rooms and most importantly, our staff, are very important for us due to it...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$135 - US$336 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Mexico City
#16 Family Hotel in Mexico City
#17 Luxury Hotel in Mexico City
#28 Business Hotel in Mexico City
#28 Romantic Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$135 - US$336 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Mexico City
#16 Family Hotel in Mexico City
#17 Luxury Hotel in Mexico City
#28 Business Hotel in Mexico City
#28 Romantic Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (385)
Room & Suite (258)
Dining (107)
Pool & Beach (28)
Amenities (24)
Business Centre & Event Rooms (9)
Family and Play Areas (2)
Nearby
Reforma / Zona Rosa
Equipped with some of the best discotheques, bars,
boutiques and bistros, Zona Rosa is perfect for those
looking to have a great time to socialize, have fun
and be part of the great LGBT community in Mexico
City. Day or night, it’s possible to spend the entire
time exploring, drinking, dancing and shopping while
being amazed by its classic yet eclectic European
style. Reforma’s luxury hotels and world renowned
...More
Questions & Answers
Ask a question
Dipearl
30 December 2017|
AnswerShow all 8 answers
Response from CHRISTENPOMPA | Reviewed this property |
The earthquake affected la condesa and la roma neighborhoods really bad and many buildings in the south of the city. all the tourist areas are pretty safe like reforma, bellas artes, polanco, chapultepec and downtown.
1
Vote
JMSTraveler00
20 October 2016|
AnswerShow all 2 answers
Response from Jennifer D | Reviewed this property |
There are no self-serve laundry facilities on-site. If the hotel's own laundry charges are exorbitant, I'd suggest asking the Concierge about laundromats. I don't recall seeing anything locally but there may well be one... More
1
Vote
workhplayh
24 September 2016|
AnswerShow all 4 answers
Response from Will B | Reviewed this property |
Hi, I stayed for a week with work and walked most days to the office in the morning and evening. Never had an issue or felt unsafe. Definitely did not see any red light activity :)
3
Votes
Room Tips
"Ask for rooms with view. Else you'll end up staring at a black wall higher than the hotel"
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"Request a room with no view. They are quieter."
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"we were on the 24th floor and had a great view in the evening. I"
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"Ask for it. They really try to help."
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