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The hotel is very good, clean and well located if your activities are on the area, close to shopping centers and restaurants.
Service was OK, Mexico is not the best service experience you may have, but it was quite fine.
Holiday Inn is a safe...More
Every staff member was exceptionally friendly and helpful — from maintenace staff members, servers at the sumptuous breakfast buffet as well as the cordial front desk personnel. It will definitely be my hotel of choice on future visits to Mexico City.
The staff at this hotel are friendly and attentive. Room service was delivered promptly. The amenities were simple yet offered comfort and cleanliness.
Front desk and dinner by room staff were also friendly and prompt.
The location is also safe and offers quick access to...More
Walkable to stores and restaurants. Staff was very thoughtful and attentive. No pool tho, which is why it was only 4 stars.
VERY CLEAN! Comfortable and conveniently set up rooms. Would stay here again for business. 👍🏻
It seems all the staff in this hotel is more interested by their interactions in between them, than actually help guests.
Check-in counter was rude and did not make any effort (not even smile, not even keep the luggage). Very disappointing, the Uber driver was...More
Thank Christophe N
Response from IHGService, Guest Relations Manager at Holiday Inn Mexico City - Plaza UniversidadResponded 8 February 2018
Hi Christophe N,
Thank you for your stay and for leaving a review. Our goal has always been to provide our guests with the best hospitality service and I regret to read about the disappointments you had with the customer service received from our hotel...More
Holiday Inn Plaza Universidad is located in the southern area of Mexico City, where you can enjoy space and comfort, 18 kilometers from the Benito Juarez International Airport and 5 kilometers from …MoreWorld Trade Center (WTC). Less
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