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Hyatt Regency Mexico City

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Hyatt Regency Mexico City
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1,796 Reviews from our TripAdvisor Community

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Showing 1,058: English reviews
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Manitowoc, United States
Reviewed 2 days ago NEW

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank rubeno313
Kingston, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 28 February 2017

For our first visit to Mexico City, for five nights in January, we chose the Hyatt based on positive reviews, and were not disappointed. The location is perfect - we felt completely comfortable walking in the Polanco area throughout the day and evening, and were able to walk to the Museum of Anthropology and other attractions nearby in Chapultepec Park,...

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1Thank 2Kingstonians
About Hotel's Favourite Review
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Thank you for your five-star evaluation and for taking the time to share your review with the TripAdvisor community. It is through comments such as yours that I know we are on the right track and that we are accomplishing our main purpose: caring for our guests. I am glad you had the opportunity to try our restaurants and our...

Madrid, Spain
Reviewed 3 days ago NEW

Excellent location and lots of bars restaurants close to the hotel.Recetion staff are friendly and professional.Gym is big with lots of modern equipment.Small coffee shop serve wonderful snacks and soft drinks.

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Helpful?
Thank garybr0wn1
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear guest: I am glad you have enjoyed our recently renovated Fitness Center, and relax in the swimming pool and sauna, you can also find a steam room, tennis courts and massage rooms. It is nice that you could try some snacks of at Amado artisan bakery and candy shop, all the team put their best efforts toward making amazing...

Gurugram (Gurgaon), India
Reviewed 4 days ago NEW

Can't beat the excellent service and luxurious stay right in the heart of Polanco. You have walking access to sightseeing options and great dining places. Good sized rooms, attentive staff. The breakfast spread each morning is to die for.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 148rickiek
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear Guest: I am pleased to know that you enjoyed our location, Polanco is certainly one of the safest and most beautiful areas in the city, offering many restaurants, luxury shopping centers, and tourist attractions. We also have some of the best restaurants in Mexico City; “Rulfo”, where you enjoyed a great breakfast buffet, or “Teppan Grill” and “Yoshimi”, where...

Sonoma County, CA
Reviewed 4 days ago NEW

Nice area, excellent service and wonderful restaurants. Nice open bathroom, food in the breakfast buffet was healthy and fresh and the Japanese sushi place was very good. Bar food was also very good. I'd absolutely stay here again.

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Helpful?
Thank Kelleyanne
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear Guest: Thank you for take some time to share your opinion about your recent stay with us. I am glad to know that it was very pleasant and that you could enjoy our Japanese restaurants: Yoshimi and Teppan Grill, both considered one of the best restaurants in the city. Once again, thank you very much for your comments. We...

Reviewed 5 days ago NEWvia mobile

Everything was awesome. Beautitul, nice, comfortable. The lobby is very pleasant. Breakfast is the best we had ever seen: many choices and excellent products. The pool is very nice too. Location is great.

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Helpful?
Thank Just-in R
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear Guest: I am so glad to read that your recent visit with us was pleasant, also, I want to thank you for this five stars score! We really try to have the best facilities and amenities for our guests, so they can be very comfortable and want to come back with us. As you mention, we are well located,...

Austin, Texas
Reviewed 5 days ago NEW

We are very well traveled family of five: my husband, myself, and our 3 kids: Two 14 yer olds and a 10 year old. My family is from Mexico City and we usually stay with family (in Polanco/Chapultepec where this hotel is located) but we were visiting for a large family wedding and needed to stay in a hotel for...

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Thank lewistexas
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear Lewis Family: Thank you very much for let us have you as our guests. I am so glad to read that your stay with us was absolutely pleasant. I see that you had the opportunity to know different areas of the hotel. For your next stay, I highly recommend you to try the best and large buffet breakfast in...

Tijuana, Mexico
Reviewed 5 days ago NEW

An outstanding example of what excellent customer service means. For a large, international hotel, the Hyatt Regency Mexico City feels like a boutique hotel. Rooms are spacious and comfortable with spectacular views (especially those facing Chapultepec Park.)

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank michaelbG9660WK
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear Michael: Thank you for share your opinion about your recent stay with us. I am glad to read that is was pleasant, it is also nice to know that you could enjoy of the great views, Polanco or Chapultepec, both are amazing, nevertheless, Chapultepec it´s my favorite, too. I highly recommend you to stay in executive floors, where you...

New York City, New York
Reviewed 1 week ago NEWvia mobile

Despite its age this hotel remains extremely current in its style, decoration and feel both in the lobby and rooms Very large and comfortable rooms. Calm, super clean, GOOD choice at the mini bar I ordered directly at the restaurant in the lobby for in room dining and the food was disappointing (cured meat board) . The receptionist both at...

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Helpful?
Thank Charlyncy12
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear Charly: I am glad to read that your recent stay with us was pleasant. As you mention, the rooms are very comfortable, and the beds are definitely the best to sleep on. I am sorry to know that the food was not as you expected to be, I assure you that all of the dishes are prepared with the...

Seal Beach, United States
Reviewed 1 week ago NEW

Review collected in partnership with Hyatt Hotels
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Thank B9486AArobertc
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

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Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
FITNESS CENTER Our renewed Athletic Club has three tennis courts, sauna, steam room and fitness center area it is available for our guests 24 hours. We have cardiovascular and weight lifting equipment. Our outdoor sundeck and indoor pool is kept at a temperature of 30 ° C (86 ° F). They are located next to the fitness center. ... more   less 

Additional Information about Hyatt Regency Mexico City

Address: Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11550, Mexico (Formerly Hotel Nikko Mexico)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: RM744 - RM1,836 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Mexico City 5*
Number of rooms: 755
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Travelocity, Despegar.com, Hotels.com, Hyatt Hotels Corporation, TripOnline SA, HotelQuickly and getaroom.com so you can book your Hyatt Regency Mexico City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Nikko Mexico City
Hyatt Regency Mexico City
Hotel Style:
#5 Romantic Hotel in Mexico City
#6 Business Hotel in Mexico City
#7 Luxury Hotel in Mexico City
#13 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Mexico City staff and other travellers.
18 questions
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New Jersey
1 month ago
New Jersey
2 months ago
New Jersey
6 months ago
Rye, New Hampshire

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Questions? Get answers from Hyatt Regency Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors have amazing views”
garybr0wn1, 23 Apr 2017 | Read review
“Ask for a room with views of the park”
GustavoBallve, 11 Apr 2017 | Read review
“Ask for a view of Chapultepec Park.”
MauricioBabilonia, 10 Apr 2017 | Read review
“Ask for a room with a view to Chapultepec park”
FunlovingJohn, 9 Apr 2017 | Read review
“If you like quiet: Choose room facing AWAY from park. The road next to the park is like the Indy 500 starting at 6 am”
80grims80, 12 Mar 2017 | Read review
5 of 5