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I have made a reservation for two rooms after paying for it, they tell me that the hotel will be out of electricity from 6 am to 6 pm. Obviously I cancel and I ask the to find me another hotel . They did not...More
1 Thank Fernando P
Response from Nicolás G, Customer Care at Camino Real Polanco MexicoResponded 23 December 2014
Dear Mr. Fernando,
Please accept our deepest apologize for the inconvenience caused to you due the electricity maintenance at the hotel last December 21st. As per your kind request we did our best job in order to reserve 2 rooms for you at Camino Real...More
The only thing that keeps this hotel alive is the multiple restaurants on the property all of which have great food and service.
The hotel itself is very dated and old almost to the point of rundown. The rooms need to be updated. The lobby...More
1 Thank Thexprt7
Response from Nicolás G, Costumer Care at Camino Real Polanco MexicoResponded 23 December 2014
We really appreciate the time you took to provide your feedback. We will follow up with the appropriate departments, in orden too improve our service to you and other guests.
We hope to see you again, so you can enjoy all our amenities...More
Camino Real Polanco México has seen better days. That explains the outdated décor and old furniture, purple carpet (??!). It has to be renovated.
The hotel is big and busy. It seems to be very popular among Mexican travelers more than foreign travelers.
The Camino Real used to be one of the top addresses in Mexico City, but would urgently need a little overhaul. It's certainly ok to stay there, the pool looks nice and the gym well-equipped. The breakfast buffet is really nice and the choice of...More
1 Thank KayOnTheRoad
Response from Nicolás G, Customer care at Camino Real Polanco MexicoResponded 8 December 2014
We really appreciate the time you have took to let us know your opinion about the Hotel, and continue being of our guest.
For 2015 we are planning to have some areas in the Hotel renewed to make more comfortable your stay with...More
This hotel is a must in the Mexican capital : location, confort, design.
Its architecture is extraordinary: modernity, Colors, Space.
Rooms may be affordable on special offers, and wifi service is excellent.
Some extras are too expensive, nethertheless: laundry service is unaffordable, and taxi service...More
US$124 - US$264 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#33 Luxury Hotel in Mexico City
Non-Smoking Rooms ,
Number of rooms
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