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This is an impeccable property that is clearly very well run. Staff was fantastic in every way, everything is well maintained, comfortable and just right. The properties amenities may be lacking - no pool, business center, or fancy gym (there is a small one with...More
Response from LasAlcobasDF, Director de Relaciones con Clientes at Las AlcobasResponded 7 June 2016
Thank you very much for your very kind review on Trip Advisor.
We are so happy you could enjoy our staff genuine kindness and our service.
Effectively we don't have a swimming pool or a very big gym facilities but as you said...More
Los Alcobas is a lovely hotel in the heart of the Polanco, walkable to many restaurants and shops. The service is outstanding from the moment the doormen open the doors for you. We stayed in a corner room that had a great view of the...More
Response from LasAlcobasDF, Director General at Las AlcobasResponded 3 June 2016
On behalf of all the Las Alcobas, a Luxury Collection Hotel, Mexico City, I would like to thank you for your very lind comments about your stay among us.
Once again, our sincere apologies for the inconvenience with our Housekeeping service the last...More
The hotel offers excellent and warm service from the staff, well appointed rooms in a very convenient location. All in all, an almost perfect stay if only the property has a pool and a bigger gym but regardless, we had the most pleasant and wonderful...More
1 Thank sydprime
Response from LasAlcobasDF, Director de Relaciones con Clientes at Las AlcobasResponded 2 June 2016
What a pelasure to read your lovely review about your stay at Las Alcobas, a Luxury Hotel, Mexico City.
Unfortunately we don't have any pool or a big gym but lucky enough to have a great location offering great running itineraries in the...More
Las Alcobas' Polanco location was both very convenient for us and remarkably tranquil. Faultless service, thoughtfully laid out rooms (extra points for the bathroom/shower design) and public spaces, lovely amenities (complimentary snacks and soft drinks in the very well stocked mini-bar; special soaps), very tasty...More
Response from LasAlcobasDF, Director de Relaciones con Clientes at Las AlcobasResponded 1 June 2016
Thank you so much for your very kind words about your stay at Las Alcobas, a Luxury Collection Hotel, Mexico City on Trip Advisor!
We are so glad you enjoyed our little attentions and amenities as well as our service.
We look forward...More
From the conceirge to book an airport transfer before I even arrived, to the staff that walked me to my room, served breakfast, opened doors, greeted, ironed clothes, to the final goodbye, this hotel and staff had one concern - my satisfaction. Great attention to...More
Response from LasAlcobasDF, Director de Relaciones con Clientes at Las AlcobasResponded 31 May 2016
What a pleasure to read your very kind review!
Thank you for mentioning our Anfitrion efficient service (anfitrion = Concierge + Butler) and the little touches that make your stay special.
We are glad you plan to return to Las Alcobas a Luxury...More
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Response from LasAlcobasDF | Property representative |
Thank you very much for your question.
Our beds are soft but we can make your mattress firmer upon request. Please do not hesitate to advise us about your sleeping preference when you are doing your... More
Thank you very much for your question.
Our beds are soft but we can make your mattress firmer upon request. Please do not hesitate to advise us about your sleeping preference when you are doing your reservation and we will be more than pleased to adapt your bed the way you prefer it.