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Krystal Grand Reforma Uno Mexico City

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633 Reviews from our TripAdvisor Community

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Showing 183: English reviews
Start your review of Krystal Grand Reforma Uno Mexico City
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Fort Lauderdale, Florida
Reviewed 6 days ago NEW

Absolutely beautiful property. So clean and modern. Very happy when we walked through the doors. We were greeted very kindly and check in was smooth. Room was large with extremely clean linens and the bathroom was immaculate. We were very happy with our stay. The only issue I had was in the location. If you get in late there is...

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Helpful?
Thank tjonc
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Tjonc, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings us much joy. We look forward...

Cancún, Quintana Roo, Mexico
Reviewed 1 week ago NEWvia mobile

Stayed here March 16-20, 2017. This hotel was recently renovated. They did an amazing job! Room was great and always cleaned by staff. Lobby is beautiful and has new addition of some small shops, snacks and new restaurant. The hotel is walking distance to Zona Rosa and Zocolo. I can't say enough about this hotel. If you have never been...

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Helpful?
Thank John G
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear John G, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and our Restaurant El Caballito along with our Deli and our exclusive boutique. It is the priority to each staff member to exceed your expectations in every way and to hear that we...

Mexico City, Mexico
Reviewed 1 week ago

Wonderful, beautiful hotel. Staff, especially Roberto in the hotel restaurant, was professional, friendly, and created an atmosphere which makes you want to come back soon. Love this place. Best in Mexico City.

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Helpful?
Thank stuartkenney
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear stuartkenney, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings us much joy. We look forward...

Toulouse, Midi-Pyrenees, France
Reviewed 1 week ago

We stayed on Altitude floor at Krystal Grand for 4 nights. Our room was spacious and always immaculate. The bed was very comfortable with high quality linens. We never run out of toiletries (Occitane en Povence brand) and the temperature in the room remained constant and comfortable. We stayed in the room on the 12th floor with access to breakfast...

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Helpful?
Thank ORitchie
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear ORitchie, We thank you for your kind comments and the time you took to share them with us. We will transmit your recommendations to the corresponding party . It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings us much joy....

San Diego, California
Reviewed 2 weeks ago

I loved this hotel! I am an airline crew member and spent 33 hours there. It is on Reforma, a major avenue in Mexico City, which leads to either downtown, or Chapultepec Park. My room looked opposite the avenue, where there is construction going on, so I cannot give feedback on the noise level. My room was quiet, comfortable, and...

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Helpful?
Thank KennetteJB
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear KennetteJB, Thank you for your feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and our priviliged location. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings us much joy....

Reviewed 3 weeks ago via mobile

Wasn't sure what to expect but the staff at the Krystal Grand Reforma were amazing and attentive to my every need... start by going to the lower buffet restaurant and ask for Roberto... he helped me not only in the restaurant but also find A pharmacy ....get directions... and also find the best waiter Arturo... Who greets you every morning...

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Helpful?
Thank Kimberlee B
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Kimberlee B, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and our Restaurant El Caballito. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings...

Reviewed 3 weeks ago via mobile

Stayed for 8 days this place is great and warm, cozy, comfortable plush beds and pillows, big bathroom spa tub separate shower, the service comes thru for all your needs, and let me tell you the location is the best part this was my third time in CD.MX. and will be going a fourth at the end of this month...

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Helpful?
Thank Rita C
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Rita C, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings us much joy. We look...

Nanaimo
Reviewed 3 weeks ago

I don't normally like big commercial hotels but I really enjoyed my stay at Krystal Grand. It is ideally located to walk to most of the things one would want to see in El Centro Historico. I only ate once at the hotel and it was pricey but very good. The rooms are clean, big and the staff was friendly...

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Helpful?
Thank StellaBates
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear StellaBates, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings us much joy. We look forward...

New York City, New York
Reviewed 4 weeks ago

No complaints here! The room was luxurious and spacious, centrally located near the historic district. I ordered room service once and was pleasantly surprised by the good quality for a low price. All staff were very friendly and helpful.

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Helpful?
Thank arsahtangerine
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Arsahtangerine, Thank you for taking the time to provide this feedback. It is so wonderful to hear that you were pleased with your accommodations and our staff took exceptional care of you. We hope we will have another opportunity to exceed your expectations again very soon! Touran I. Rateb General Manager

Reviewed 4 weeks ago via mobile

From the day we got their till our last day our concierge (Raul) was very attentive. The service from the restaurant was nothing but the best from our server Rosita to the executive chef's Guillermina and Jose. They went out of there way to bring food that was not even on the menu for that day. Susana Herrera was on...

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Helpful?
Thank sergioart75
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Sergioart75, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and our staff went above and beyond, It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Airport Transportation
Official Description (provided by the hotel)
Krystal Grand Reforma Uno-Mexico City fully renovated located in Reforma offers a prime location for business and leisure travelers, ideal for explore Mexico's history and rich culture.Excellent location allows us to be close to the most important companies in the city & financial district.Paseo de la Reforma Allows quick access to Polanco & It is also just 20 minutes from Mexico City International Airport.100% Smoke-Free Hotel.Free WI-FI ... more   less 

Additional Information about Krystal Grand Reforma Uno Mexico City

Address: Avenida Paseo de La Reforma 1 | Col. Tabacalera, Mexico City 06030, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: RM447 - RM842 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Reforma Uno Mexico City 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
Melia Mexico Reforma Hotel Mexico City
Melia Mexico City Reforma
Krystal Grand Reforma Uno Mexico City
Hotel Style:
#12 Spa Hotel in Mexico City
#19 Luxury Hotel in Mexico City
#71 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Grand Reforma Uno Mexico City staff and other travellers.
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Questions? Get answers from Krystal Grand Reforma Uno Mexico City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“12th floor”
 of 5 bubbles ORitchie, 16 Mar 2017 | Read review
“My room has on Reforma, a very busy street and I heard very little street noise.”
 of 5 bubbles StellaBates, 3 Mar 2017 | Read review
“reserve an Altitude roo. A few $$$$$ more. Worth it.”
 of 5 bubbles F4408GArichardh, 6 Feb 2017 | Read review
“All rooms have excellent city views”
  • View of hotel from Paseo de la Reforma
 of 5 bubbles 442geofff, 2 Feb 2017 | Read review
“Request upper level corner to Caballito View”
  • View from the corner of the hotel
  • Street View
  • Street view
 of 5 bubbles Salnbetty, 7 Jan 2017 | Read review
5 of 5