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Holiday Inn Hotel & Suites Zona Rosa

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Holiday Inn Hotel & Suites Zona Rosa
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121 Reviews from our TripAdvisor Community

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Showing 65: English reviews
Calabasas, California
Reviewed 1 week ago NEW

We stayed here 4 nights while visiting CDMX. Our room was spacious with a king bed, large bathroom and additional seating area with a couch. Room was kept very clean throughout our stay. Breakfast was good, better than most Holiday Inn's in the States. The staff here is very friendly and responsive. We liked the quiet neighborhood with a 10-15...

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Helpful?
Thank bledwards
HiZR, Front Office Manager at Holiday Inn Hotel & Suites Zona Rosa, responded to this review

Dear bledwards. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Luis R. Front Desk Manager.

Reviewed 2 weeks ago via mobile

DO NOT stay on this hotel!!! Your luggage can be in danger from the sticky fingers of the housekeeping personal. My wife's engagement ring was taken from her luggage while we were outside (no in-room safety box). I spoke to the hotel manager and she offered all the help she could to investigate, but they couldn't do nothing without a...

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Helpful?
Thank Juan C
HiZR, Front Office Manager at Holiday Inn Hotel & Suites Zona Rosa, responded to this review

Dear Juan C. Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better...

New York City, New York
Reviewed 3 weeks ago via mobile

As IGH member I choose this hotel because I wanted to stay at the zona rosa in Mexico 🇲🇽 City. The front desk acknowledges me about the property remodelación and upgrade me at the 3rd floor for as mini suite. It was many issues into this renovated room, water liking, no elevator. I ask to be relocated at the holiday...

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Helpful?
Thank AlvaroNYC
HiZR, Front Office Manager at Holiday Inn Hotel & Suites Zona Rosa, responded to this review

Dear AlvaroNYC I want to thank you for your loyalty as a distinguished Platinum Elite IHG® Rewards Club member. Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make...

New York City, United States
Reviewed 12 December 2016

Holiday Inn Zona Rosa is off the beaten path. This hotel is set back in a neighborhood with not much around. It made for a quiets night sleep. However, the staff - Luis, Juan Carlos and all of the others really make this hotel special. Service in the restaurant was good. but the food the restaurant was average and didn't...

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Helpful?
Thank Anthony C
HiZR, Front Office Manager at Holiday Inn Hotel & Suites Zona Rosa, responded to this review

Dear Anthony C We appreciate so much your comments and all staff its so proud of their great job and effort to make of your visit successful. We hope your visit very soon. Luis, Carlos and the whole team send greetings and wish you a Merry Christmas. Sincerly, Front Desk Manager.

San Antonio, Texas
Reviewed 30 November 2016

I had the pleasure of staying at this hotel in September and will forever stay here when I am in Mexico City. I used to stay at the Marriott La Reforma and this hotel has so much more to offer. The doorman/security Braulio is so nice and helpful. The hotel restaurant is excellent, I enjoyed my meals there very much...

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Helpful?
Thank J3971UAdianeb
HiZR, General Manager at Holiday Inn Hotel & Suites Zona Rosa, responded to this review

Dear J3971UAdianeb Thank you so much for your review of our hotel. We appreciate your great comments. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, General Manager

Fort Lauderdale, Florida
Reviewed 15 November 2016

Great rooms, looks new and upscale - I got a great and spacious room, the staff is really nice and always helpful. The location is close by Reforma, so depending where you are doing business you can just walk.

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1Thank andreano
HiZR, General Manager at Holiday Inn Hotel & Suites Zona Rosa, responded to this review

Dear andreano Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, General Manager

Washington DC, District of Columbia
Reviewed 1 October 2016 via mobile

The staff at this hotel is superb. The hotel is in a residential area next to Zona Rosa. Good restaurant, nice rooms and very quiet for being in the middle of Mexico City. I have stayed here a number of times and it is always good!

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1Thank AVM2016
HiZR, Manager at Holiday Inn Hotel & Suites Zona Rosa, responded to this review

Holiday Inn Hotel & Suites Mexico Zona Rosa appreciates your preference to stay with us, also welcome your kind and positive comments about their experiences at the hotel, no doubt your comments encourage us to continue providing quality service. For the whole team that work at the hotel always a pleasure to welcome you back and serve you as you...

San Antonio, Texas
Reviewed 9 September 2016 via mobile

I don't want to write this review because I want this fantastic hotel to stay charming and boutique-y forever! The neighborhood is residential and quiet but just a few minutes away from the vibrancy of the Zona Rosa! This hotel couldn't be in a better location! The staff was incredible and made us feel like we were family...doorman, front desk...

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Helpful?
1Thank ALAMOCITYBOY
HiZR, Manager at Holiday Inn Hotel & Suites Zona Rosa, responded to this review

Dear ALAMOCITYBOY Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Operations Manager

Plymouth
Reviewed 12 August 2016 via mobile

I stay in a lot of Holiday Inns and one reason is because they nearly always have. Gym with a bike in it. This one has a small gym, but no bike. Consequently I didn't do any exercise and was a bit peeved. The room to bad was very nice though and the food in the restaurant was pretty good....

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Helpful?
Thank David M
HiZR, Manager at Holiday Inn Hotel & Suites Zona Rosa, responded to this review

Dear David M Thank you for your preference and the review about your recent experience in Holiday Inn & Suites Mexico Zona Rosa. We sincerely appreciate your feedback on the quality in the service of our staff and the quality of our food, for us it is very important your satisfaction, for that reason we offer a sincere apology for...

Shanghai, China
Reviewed 15 May 2016

My first time in Mexico City and took quite a while to decide on this location, but IHG hotels was my main choice while considering its value. There's another sister porperty in Reforma but this location works fine and easier to get around with subway or taxis. There were messages (or from other travelers) about this property but I didn't...

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Helpful?
1Thank live&dive
HiZR, Gerente at Holiday Inn Hotel & Suites Zona Rosa, responded to this review

Dear live&dive: We appreciate your valuable comments, I'm pleased to hear that we were his best obcion to reserve a room , I am sorry to hear the restaurant part , however , we will take your comments to Improve our part of the service . We hope that you give us another chance to have him back and show...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn Hotel & Suites Zona Rosa located only 2 blocks from Paseo de la Reforma Avenue and Insurgentes. Located just 5 minutes from Downtown and Financial District , 4 Kms. From The World Trade Center and half a block from The U. S. Trade Center and The Wax and Ripley s Museum. It s 10 Kms. Away from The Banamex Convention Center and from The Mexico City International Airport. 50 executive suites with balcony or terrace, high speed internet, coffee shop, hairdryer, security box and a working desk, it also offers you, 24hour-a day business center (free) and meeting room, 2 Lounge banquets for 190 people. Restaurant & Bar Don Porfirio, decorated with oil paintings from the Virreinal Time,c XVII; GYM and terrace with panoramic view of Mexico City Holiday Inn Hotel & Suites Zona Rosa Mexico City Special Rates ... more   less 

Additional Information about Holiday Inn Hotel & Suites Zona Rosa

Address: Calle Londres 15, Mexico City 06600, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: RM397 - RM665 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Zona Rosa 3*
Number of rooms: 50
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Zona Rosa
Holiday Inn Zona Rosa
Holiday Inn Mexico City
Mexico City Holiday Inn
Holiday Inn Hotel & Suites Zona Rosa Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites Zona Rosa staff and other travellers.
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Questions? Get answers from Holiday Inn Hotel & Suites Zona Rosa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“wear comfortable shoes, you do lots of walking in this city”
 of 5 bubbles J3971UAdianeb, 30 Nov 2016 | Read review
“Ask for a room away from the main street!”
 of 5 bubbles live&dive, 14 May 2016 | Read review
“There is a room with a small living room and a desk and it is more spacious than the other rooms”
 of 5 bubbles Shlomit1, 28 Oct 2015 | Read review
“Just don't stay here. Better with a sleeping bag on the street.”
 of 5 bubbles bajapi, 18 Jun 2015 | Read review
“Don't choose a room on the first floor. Room 102 was very noisy”
 of 5 bubbles jairo_lopez, 5 Mar 2015 | Read review
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