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Casa Inn Mexico City

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309 Reviews from our TripAdvisor Community

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Showing 62: English reviews
San Diego, California
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 days ago NEW

If you're passing through the DF on quick business and don't really care about where you stay, let alone plan to spend any time in your hotel room other than simply to crash, wash, and leave without so much as glancing at the stains on the walls, then this place will suit you just fine. If, however, you'd like to... More 

Helpful?
Thank devilfishsd
Casa Inn H, PR at Casa Inn Mexico City, responded to this review

Hi devilfishsd, our apologies for your overall dissatisfaction regarding your recent stay with us, please accept our sincere apology for the inconvenience. We would like to thank you for sharing your thoughts and we hope that we have the opportunity to serve you again in the future and show you just how much we care about delivering an above average... More 

Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago

The hotel is so cold and especially rooms. You will hate to have bath. And everything in the room is old like towels. The good thing of the hotel is only employee. Thanks to them for their hospitality.

Helpful?
Thank Asya H
Casa Inn H, PR at Casa Inn Mexico City, responded to this review

Hi, Asya,thank you for your comments and suggestions! We look forward to welcoming you back in the future. Paulina Medina, PR. More 

bloomfield hills, mi
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 October 2016

this was the third time I've stayed here. A friend I'm traveling with books it. This five night stay this week produced, yet again, 3 days of no hot water, no phone usage for the first three days and the toilet would not flush without me holding down the handle for almost a full minute. The carpet was so dirty... More 

Helpful?
Thank Michelle G
Casa Inn H, PR at Casa Inn Mexico City, responded to this review

Hi, Michelle. We regret to read about your experience, please accept our sincere apology for the inconvenience. We would like to thank you for sharing your thoughts and we hope that we have the opportunity to serve you again in the future and show you just how much we care about delivering an above average experience. Paulina Medina, PR. More 

Travellers are raving about these Mexico City hotels

Level Contributor
108 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 September 2016 via mobile

The worst service you can find in the city. Completely not representative of how Mexicans are. The worst hotel I stayed. Really a waste of money. Please skip this place. I regret I follow the advice of one friend. Just for the location in the city. First not early checkin available. People in the front desktop weren't nice at all... More 

Helpful?
Thank Moni Moni M
Casa Inn Qro H, PR at Casa Inn Mexico City, responded to this review

Hi Moni, again, our apologies for your overall dissatisfaction regarding your recent stay with us, please accept our sincere apology for the inconvenience. We would like to thank you for sharing your thoughts and we hope that we have the opportunity to serve you again in the future and show you just how much we care about delivering an above... More 

Durban, South Africa
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 August 2016

Casa Inn Hotel is well located on Rio Lerma and good value for money. What surprises me is the fact that in all Hotels that I stay there is a request to only place the towels in the floor should you need them changed or hang them up for reuse... Considering the environment I always hang my towels up for... More 

Helpful?
Thank TheoPanagiotis
Casa Inn H, Gerente de Relaciones Públicas. at Casa Inn Mexico City, responded to this review

Thank you for your comments and suggestions! We look forward to welcoming you back in the future. Paulina Medina, Gerente de Relaciones Públicas. More 

Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 July 2016 via mobile

Overall it's a good hotel with good environment. [Pros] business hotel, clean, almost safe. [Cons] front desk, Internet. - Despite is a business hotel, front desk has serious problem to speak in English. - Restaurant is good and price is OK. - Hotel don't trust in the guess, so everything you want you need to pay before receive, like laundry,... More 

Helpful?
Thank Marco Túlio M
Casa Inn H, Director de Relaciones Públicas at Casa Inn Mexico City, responded to this review

Thank you for your comments and suggestions, Marco! We look forward to welcoming you back in the future. More 

Houston, Texas
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 June 2016

Made my reservation back in April for my Jun 15 arrival to Mexico City. Got to the hotel at midnight with my wife and two small kids and the front desk tells me that my reservation had been cancelled because my credit card did not go thru prior to my arrival. Seriously?!?!?! Why was I not notified if there was... More 

Helpful?
Thank Miandru
Casa Inn H, Director de Relaciones Públicas at Casa Inn Mexico City, responded to this review

Hi, Miandru. We regret to read about your experience, please accept our sincere apology for the inconvenience. We would like to thank you for sharing your thoughts and we hope that we have the opportunity to serve you again in the future and show you just how much we care about delivering an above average experience. More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 June 2016 via mobile

This is a good place for business or bed & breakfast, it's clean, confortable bed and pillows. It's noisy, even from other rooms, hall and outside. Not really cozy, vacation feel like or so. People on front desk are nice. Price is fair just because of the place. A great place to find many places to go.

Helpful?
Thank Jorge-Mx-F
Casa Inn H, Director de Relaciones Públicas at Casa Inn Mexico City, responded to this review

Thank you for your comments and suggestions, Jorge! We look forward to welcoming you back in the future. More 

houston
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 April 2016

Location of this hotel is excellent, one block from Paseo Reforma. Good price and good service! Many restaurants to choose on the same street..If you visit during summer times, be sure that the A/C in your room works properly.

Helpful?
Thank Cristina D
Casa Inn H, Director de Relaciones Públicas at Casa Inn Mexico City, responded to this review

Hi, Cristina. Thank you for your comments! We look forward to welcoming you back in the future. More 

Dayton, Ohio
Level Contributor
6 reviews
Reviewed 4 April 2016

The hotel lobby and restaurant are beautiful and the hotel is only a few blocks away from Zona Rosa which is very convenient. The rooms are very small but clean. The staff were very helpful. *The parking garage is small and seems to fill up quickly. There is also a charge to park in their garage.

Helpful?
Thank rsamen
Casa Inn H, Director de Relaciones Públicas at Casa Inn Mexico City, responded to this review

Thanks for the kind words Rsamen! We look forward to welcoming you back in the future. More 

86 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Casa Inn Mexico City

Address: Calle Rio Lerma 237 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: RM262 - RM445 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Inn Mexico City 3.5*
Number of rooms: 166
Reservation Options:
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Also Known As:
Casa Inn Mexico City Hotel Mexico City
Casa Hotel Mexico City
Casa Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Casa Inn Mexico City staff and other travellers.
2 questions
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Questions? Get answers from Casa Inn Mexico City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own towels.”
 of 5 bubbles devilfishsd, 29 Nov 2016 | Read review
“I was next to the elevator. Loud conversations and gatherings woke me up everyday. Go for the higher number rooms”
 of 5 bubbles michelleg753, 26 Oct 2016 | Read review
“If quite is your request then try rooms at the back and the right side of the hotel higher up...”
 of 5 bubbles TheoPanagiotis, 29 Aug 2016 | Read review
“Corner rooms are big and comfortable. Ask for a high floor.”
 of 5 bubbles 258cristinad, 26 Apr 2016 | Read review
“The price is fair for the area, ask for high floors and be patient for the check out.”
 of 5 bubbles 18carip, 27 Feb 2016 | Read review
5 of 5
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