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Novotel Mexico Santa Fe

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Novotel Mexico Santa Fe
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215 Reviews from our TripAdvisor Community

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Showing 75: English reviews
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Puebla, Mexico
Reviewed 1 week ago via mobile

It's actually not , there's a promenade at lobby level when the doors is opened all the smoke of the smoking section in the promenade gets in the restaurant and they have a floor (8th) where you can smoke so it's not a 100% smoke free facility

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Helpful?
Thank Ernesto M
Napoleon F, Gerente at Novotel Mexico Santa Fe, responded to this review

Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. We hope...

Weston, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 25 September 2016

Really comfortable, clean and nice hotel, good customer service and great location in the middle of Santa Fe district in Mexico City. We had a 2 days business trip, we were within walking distance from the office we visited. We also had breakfast in the hotel, very good as well. We plan to stay here again when we come back...

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Helpful?
Thank Francisco A
About Hotel's Favourite Review
Napoleon F, Gerente at Novotel Mexico Santa Fe, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Reviewed 3 weeks ago via mobile

I like the service of the place. The check in was good and very fast. The rooms have a reasonable size. The TV service is really bad only a few options. The beds are old and very noisy. The hotel is very clean good for the price you pay nothing fancy.

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Helpful?
Thank Jose Luis V
Napoleon F, Gerente at Novotel Mexico Santa Fe, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Napoleon Flores Mares General Manager

Campinas, SP
Reviewed 3 March 2017

Review collected in partnership with Accorhotels.com
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Helpful?
Thank marinagX1963SZ
Napoleon F, Gerente at Novotel Mexico Santa Fe, responded to this review

Brighton, United Kingdom
Reviewed 2 February 2017 via mobile

Stayed here on a business trip for 3 nights. The hotel receptionist was very good and spoken excellent English. I had a room on the first floor which was large and comfortable. Tea and coffee in the room and a mini bar. I ate in the restaurant and the food okay. Also lots of restaurants nearby. Staff in the restaurant...

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Helpful?
Thank Fourth_Monkey
Napoleon F, Gerente at Novotel Mexico Santa Fe, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Brussels, Belgium
Reviewed 17 December 2016

What dropped this property from Average to Poor were a few items. In particular, the quality of the WIFI and the service and food quality at the buffet breakfast. We stayed here for 2 weeks as my partners work booked us here due to close proximity to the office (note there is a JW Marriott immediately next door and a...

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1Thank Mark Y
Phoenix, Arizona
Reviewed 15 November 2016

This hotel seemed to be well maintained. The check-in staff and switchboard were very fluent in English. The room included two complementary bottles of water each day. The bed was comfortable and the room spacious. Work area was not optimal-fixed straight back chair, but ample space, light and power outlets. The restaurant menu is not large but OK for a...

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Helpful?
Thank malthebruce
Napoleon F, Gerente at Novotel Mexico Santa Fe, responded to this review

Dear Guest. It is always a pleasre to have positive feedback. Be sure that every comment will be considered. We hope to see you soon! Best regards.

Reviewed 12 November 2016 via mobile

Standard room standard buffet breakfast the staff is very helpful. The hotel needs some modernization because some part of the hotel is look like it stayed here from socialism. The bathroom was the best part of the room. It was spacious and modern.

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Helpful?
Thank M1952CAstephenp
Napoleon F, Gerente at Novotel Mexico Santa Fe, responded to this review

Dear Guest. We appreciate your valuable comments. Every single one of them is considered in order to offer you a better experience. Thank you so much for your time and hope to see you soon! Best regards.

London, United Kingdom
Reviewed 17 September 2016 via mobile

This is a very standard Corporate hotel situated in Santa Fe (very far away from the city centre) and I just can't say anything special at all as everything is average but nothing is wrong. Service is ok, rooms are ok and breakfast is decent. Good price thought. Good for business in a budget if you have an office in...

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Helpful?
Thank Ricardo B
Napoleon F, Gerente at Novotel Mexico Santa Fe, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Conroe, Texas
Reviewed 15 September 2016

If you ever stay at this property pay close attention to your charges at checkout. We stayed from 9/9/2016 to 9/11/2016 at this hotel in order to attend a wedding. The bride had negotiated a special rate for the guests. Upon checking out, we were being charged 2,000MX$ more than the rate that had been quoted. Luckily I had copy...

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Helpful?
Thank Jenaro45
Napoleon F, Gerente at Novotel Mexico Santa Fe, responded to this review

Dear Guest. Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow...

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Staying in Santa Fe

Neighbourhood Profile
Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The 4-star Novotel México Santa Fe hotel is situated in the heart of the exclusive residential and commercial area of Mexico City. It is just 10 mins from the Expo Bancomer convention center, 30 mins from Toluca airport and close to entertainment such as the Santa Fe shopping center, parks and restaurants. Ideal for business trips or family vacations, it has 148 modern, comfortable rooms, a restaurant, bar, outdoor pool, fitness center, 6 meeting rooms and free connection to the Internet. ... more   less 

Additional Information about Novotel Mexico Santa Fe

Address: Antonio Dovali Jaime 75 | Col Centro de Ciudad, Mexico City 01210, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Price Range: RM286 - RM616 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Mexico Santa Fe 4*
Number of rooms: 148
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, Hotwire, ACCOR, TripOnline SA, Travelocity, Cheap Tickets and HotelQuickly so you can book your Novotel Mexico Santa Fe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Mexico Santa Fe Hotel Mexico City
Novotel Mexico City
Accor Mexico City
Mexico City Novotel
Novotel Mexico Santa Fe Mexico City
Hotel Style:
#44 Luxury Hotel in Mexico City
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Questions & Answers

Questions? Get answers from Novotel Mexico Santa Fe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No special recommendation----just don't stay there !!!”
Jenaro45, 14 Sep 2016 | Read review
“We had a dog, that was welcomed, paid a small fee, and have the rooms in a low floor.”
Marciacbm, 15 Dec 2015 | Read review
“Make sure you get a room at the front of the hotel, otherwise you are facing the JW Marriott, behind.”
colbox, 21 Nov 2015 | Read review
“Rooms above 4th floor have better views”
764taos, 3 Mar 2015 | Read review
“Shower corner (no bath) gave somewhat wet floor around the washingtable.”
joepk126, 28 Oct 2014 | Read review
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